recently went into insight eyecare to pick out new glasses. I love them . the staff was so awesome and helped me pick out more updated glasses. they look and feel awesome thanks to the professional staff helping me. I love this place thanks again cindy douglas read more

I have been coming here for seven years and have never had a problem. Any problem I had with glasses was quickly resolved. The office is clean and well-organized. Dr. Jennifer Zee is thorough and easy to talk to. read more

I stopped in randomly today with my son to see about setting an appointment to get my eyes checked. I was pretty unprepared for the visit. I brought nothing to show the nice ladies at the front desk and they really went out of their way to look up my insurance and go over prices. Great experience, and I was made to feel at home. When the time comes for glasses, I will probably go here. read more

I had a great visit at this place. Everyone was super friendly and the selection of glasses was very good. I was confused about what glasses to get, but the lady that helped me really took the time to find the right glasses for me. I also found Dr. Singh to be a fantastic doctor. He was very understanding of my situation, as my eyes tend to get dry very easily, but he was very patient with me and helped me find the right contact lenses for my eyes. He explained things very clearly step-by-step and did a very thorough eye exam. This office is top-notch when it comes to quality eye care. Great overall experience. read more

Alma was very helpful in selecting the right glasses for me. The staff is incredibly friendly and explained in great detail exactly what my insurance covered and how I could save even more money. Great location! Thanks Folks! Cory Gaines read more

Let me start off by saying I have been to a couple different eye doctors in my life, InSight being the first one, and I have never had as good as an experience at any of them besides InSight. When you walk in you are immediately greeted by the wonderfully nice workers and they make sure that you are helped and are answering all of your questions. InSight was also the first place to get my prescription correct and made sure that my pair of glasses were the right fit for me. I absolutely recommend going here if you need glasses because they are all absolutely wonderful. read more

Unbelievable rude treatment. After walking-in an asking if I could be seen, filling-out paperwork, providing insurance and starting the screening exam, the staff got a call from the owner telling them to stop my exam and I had to leave. I was dumbfounded. The staff were professional, but the owners telephone treatment of me was shocking. I was asked if I wanted to reschedule, but of course declined. I made a provider complaint to my eye insurance company. read more

Last week I walked in with a prescription to be filled. A lady walked up & made me feel like she did not want me there. I asked some questions about frames & just waved her hand & said, "Women's frames are on this side." I wandered around & she eventually walked up to me but did not ask what I was interested in or how she could help me. She asked my name & DOB & walked away. She never smiled & did not make eye contact with me. I was so unimpressed, I left without purchasing anything. I work in customer service myself & understand the importance of making customers feel like they are NOT inconveniencing you by asking you to do your job. I have walked past this place a hundred times (heading to CVS & Bay Federal) so I thought I'd give it a chance. I will never set foot in that place again. Very disappointed. Horrible customer service. I will continue to go to Eye Q - even though it is 100 times more difficult to find parking there & it is out of my way, it is worth the customer service! read more

I've been wearing glasses for 30 years and never able to wear contacts. I've been "fit" numerous times for contacts but no one ever got the fit correct until I went to InSight Eyecare in Scotts Valley. Dr. Zhu was able to fit my contacts so well that I don't have to wear readers for computer work !!! I'm very happy with my new contacts and now I can wear regular sunglasses !! Thanks Dr. Zhu !! read more

During her Kindergarten check up, my daughter was referred by her pedeitrition to an optomitrist in our Medical Foundation. And soon thereafter, she failed the vision test at school. So I took her to the referral in the Foundation. I was told they could not accept her VSP insurance (which is odd because they accept her medical insurance,) the exam would be around $200, and they had no appointments for weeks. I live in Scotts Valley and I was in the shopping center when I passed InSight Eyecare. When I went inside I was immedietly greeted by Mike (I think?) and he told me they accept VSP and had an appointment right away. They cared for my daughter so well- her lenses and frames were covered and they even warrantied them a week later when she had an accident durring ballet, which was not covered. At that time I purchased her a second pair of sports frames/lenses and received them fast!!! I recently took in my son as well- and they have cared for him just as well! They are super patient with children- and have really cool glasses/frames (I got some Juicy Couture sunglasses- so cute!) Thank you, Dr. Tran and staff- the Forbes family appreciates you! read more

Very kind, attentive staff who are detail-oriented and aim to please. Highly recommended and I will return in the future.

Popped in to see if they could switch out the pads on my eyeglasses. I was so surprised when I only had to wait about 90 seconds and then when I tried to pay, they wouldn't let me! I didn't even buy my eyeglasses here. I was so impressed and delighted that I just had to Yelp them. read more

I had such a great experience dealing with Debra, working the front desk. I had ordered contacts through a website, and my delivery kept getting delayed. I came in to see if they had a week or two I could buy. They checked everywhere, couldn't find any, then got me a 10 day supply, that arrived two days later. I was so thrilled with the customer service and how Debra helped me out. read more

I had my first visit to the 41st Ave location just a couple of days ago and I will definitely be using InSight for my annual visits. The facility was clean and well organized, the staff friendly and competent, overall an excellent trip to the optometrist. read more

I have been going to InSight Eyecare for more years than I can remember. I have complete confidence in this group. They are highly professional, competent, always friendly and willing to answer all my questions. As I age it becomes important for me to be aware of potential problems, including Cataracts,Glaucoma, and Macular Degeneration. I am reassured that these issues are being addressed when I go in for my annual exam. Thanks to you all for the quality service! read more

My first time here, it was great! Dr. Ng is awesome; very thorough, knowledgeable and friendly. I have zero complaints and will come back for all of my future eye care. read more

This has to be one of the best optometrist offices I have ever been to! The office was very neat and clean and they have really cool medical equipment. The staff was friendly and open about whatever questions I had about my vision and selection of glasses. Dr. Singh was very warm and knowledgeable about my problems with my vision, and really took the time to explain everything to me. Loved the warm and inviting atmosphere . . . I would definitely recommend this place. read more

A little screw fell out of my glasses and needed to be replaced. I visited Insight to see if they could help. The staff was wonderful. They replaced the screw on the spot and even replaced a nose pad that I hadn't noticed was even missing. The lenses were cleaned and the glasses were returned to me as good as new. The folks never even asked if I had purchased the glasses there (which I hadn't) and they would accept no payment for the service. I wish more businesses were as caring as Insight! read more

When I received my first pair of glasses here, to be honest, I was disappointed. You might wonder then why this in fact is a raving review. Here is what I learned- ask lots of questions, don't assume what you are getting! The second assumption I was they would not care. Not only did they care but Dr Singh went above and beyond to make it right and in my book, that is what distinguishes a business and professional with integrity and with excellence. read more

I am a long time patient, as is my husband and son. Love the always helpful staff, and my preferred Drs. Tran and Ng. I really feel my health is at the forefront in all my dealings with Insight Eyecare. I recommend them without reservation. read more

Being new to the area, I rely on Yelp for my local information. After reading the reviews for InSight, I called to make an appointment, and had a very pleasant and professional conversation with Debbie - she even suggested I join AARP to receive their discount (I do not have insurance at this time), which helped tremendously. I was able to schedule in a timely manner, and was very impressed and pleased with all aspects of my visit. read more

We love Dr. Zee...she is AMAZING with our kids!

I started taking my family to Insight Eyecare starting this year and I was surprised to see how well equipped this office was with the latest eye test equipment. Dr. Singh is very professional and skilled at what he does and the staff is very friendly. They have a wide array of high quality spectacle brands to choose from. My whole family stocked up with new glasses and are seeing much better now! A cut above the rest. Highly recommended. read more

So thankful for the courteous service at Insight. I'm always satisfied with Becky's cheerful professional help when it comes to precisely adjusting my glasses. She listens and cares that I have the best vision possible. read more

The Optometrist was very congenial and relaxed, helping to explain details of medical diagnosis and this new process of needing glasses for me. The assistant doing my eye tests was very casual and friendly also. When it came to choosing glasses I had a very patient optician who let me contemplate many choices. Another more gregarious optician also chimed in with her strong opinion, and I ended up getting different glasses than I felt comfortable. I called the next day and they were able to stop the order, by exception, and allowed me to pick different frames. I'm grateful for their flexibility and accommodation! I recommend bringing someone who knows you to pick out glasses if you are new to this look. read more

The office staff is awesome. So helpful and I think they actually like where they work. So pleasant. Dr. Singh was also great. Excellent experience all around. read more

I have been a patient here for several years now. There has been some turn over to the staff but they were friendly and took good care of me as usual. read more

It's am amazing place. The staff is very caring and accommodating.

Dr. Singh (the new owner) was exceptional. He examined and explained well. He handled my care with respect and support. His team was very supportive as well. The team is growing in size and there was cross training occurring with "customer support" being key during that training. I was very impressed with the entire team and highly recommend InSight Eyecare Center and Dr. Singh. read more

I found the staff at Insight Eye Care Optometry very knowledgeable and helpful in providing guidance to choose the best frames for my look and my budget. Alma my optician was able to explain the charges and discounts offered by my Insurance. Dr. Zhu patiently explained the nature of my vision correction needs. read more

This is all about customer service and I got the best here. Alma helped me through some lengthy decisions as to how I would manage getting new frames in a year my insurance would not cover the cost. I tried on every pair of glasses they have, trying to find the best fit AND the best price. She was so very patient and guided me to the pair I am sure I will be happy with. Thanks, Alma! You deserve a free pair of sunglasses!! read more

Great selection of regular and rx prescription frames. I always have a hard time deciding, thanks to Alma I picked out both my regular and prescription glasses in one visit. They also were ready to pick up very quickly! read more

It had been a couple of years since I got new glasses so my wife took me down to InSight and I was helped by Alma. I got 3 pair, Computer, driving/reading (progressives) and sun glasses also progressives. Alma took time with me to find them and explain that the progressives were really nice but were going to be a bit tougher than my previous bifocals. I got my glasses and 2 of the pair were perfect right out of the package. I went back in a few weeks after learning how to use the progressives to visit Alma and she was able to adjust the 3rd pair just so slightly and now they are really nice. Thank you. read more

I'm an out-of-towner so I didn't buy glasses there. I just went in for a much needed glasses adjustment. The assistants were so helpful and friendly! They treated me like a valuable customer even though I was just passing through. Wonderful! read more

Dr. Jennifer Zee is professional and takes time to explain and educate her patients. I greatly appreciate that! Alma was very helpful and kind as I tried new frames. read more

I had not been to InSight Eyecare Center in Scotts Valley since it was sold. I always had great care before and felt a bit apprehensive to meet a new doctor. I discovered that the new doctor and his staff are top-rate. I recommend them without hesitation. The staff put me at ease right away and I did not have to wait long to be seen. I found Dr. Rahul Singh to be friendly, knowledgeable and helpful. He listened intently to what my concerns were about my changing vision and suggested I use a daily contact lens instead of the two-week brand I had been wearing. The reason was some inflammation issues resulting from wearing my contacts too many hours a day and not discarding them on schedule. He was efficient throughout the exam, fitting me for contact lenses as well as glasses. I noticed he did not use any unnecessary equipment. Lillian, the office manager, helped me select a flattering style of frames and explained exactly what my insurance would and would not cover. She had a sense of my preference from my old pair of glasses and found a new pair that was attractive, and better made than my original pair was. All in all I was pleased with the top-rate customer service I received during my initial exam and then again, when I picked up my glasses. They made a payment plan available for me which was really helpful. Later, when there appeared to be a big discrepancy on what the insurance covered, another staff member went above and beyond the call of duty and actually contacted a key person at the insurance company to get my answer. She also wanted me to be sure I was getting everything I was entitled to from the insurance company and reviewed options for me. One great way to rate a doctor is how they respond in an emergency situation. In my case that went really well, too. I had spent some time in the health club down the street from the Capitola office and realized with anxiety that I could not retrieve the contact lens from my right eye. It was lodged way behind my eyeball. Apparently all the moisture from the Jacuzzi, steam room and sauna had caused it to drift to a place way beyond my reach. I called for advice and Lillian said the doctor was in his office but not seeing patients that day and she would help me get it out herself. If she couldn't she would ask him to help. Usually when a doctor isn't seeing patients, he would not be available. However, Dr. Singh actually came out to the waiting room personally check on my situation. As it turned out, the lens migrated out by itself and they let me use their lens solution to put it back in. A friend of mine is scheduled for cataract surgery, so I wanted to find out what the status of my cataracts are and how many months or years I had before surgery was needed. I was near the Scotts Valley office so popped in to leave a message for the doctor to schedule a time to discuss this. I didn't recognize the doctor out of his white coat standing in front of the receptionist. He turned to me and right there on the spot got my records and reassured me that on a scale of one to four, my cataracts were still at very early stages and there was nothing to worry about for a very long time. He was filling in for another doctor and could have just as easily made an appointment with me later, yet took time from his hectic schedule to answer my question instantly. This excellent, thorough customer service is so refreshing in our fast-paced society. I am beyond thrilled with the eye care I receive from Dr. Singh and his entire staff. I highly recommend him for all eye care needs. read more

I've been going to Insight Eyecare in Scotts Valley for 10 years and have been very happy with all their employees from the front desk to the optometrists themselves. They make me feel like a million dollars. Lillian is the very best adjuster (which is quite an art if you've ever tried to do this on your own) and has a kind heart. The employees help you decide on frames that truly look good on you and that fit your budget as well! Debbi has the same compassion and takes care everyone in the same manner as all the rest of the employees there. It seems like they hand pick winning and caring people on their team. I recently converted my husband to leave his optometrist over the hill and he feels the same way I do about Insight Eyecare. Their eyeglass selection and prices are just as great as their service. As an added bonus they will all help you pick what looks best on you if you can't decide! read more