Don't give these people any money! They will just want more, go back on their word and than blame you for it when you are unhappy with their services. The door to door reps that work for them are cons. Did not give me complete information, only told me what i wanted to hear..I signed up and paid $ 200 and they changed the service agreement for my home Greedy door to door salesman pitching me a home care package that I don't need, despite the fact I listed him my concerns. He assured me the company could handle any of my concerns with the package he offered me. Technicians in my home 1st visit, services were incomplete untill I reminded them what to do several times even though they 'have it in their notes' 1 tech walked into my dinning room and instead of spraying got out his phone for a moment than wnet to leave the room so I had to tell him to go back and he said he already did the room but he did it again ' for good meansure' which was dishonest because he thought i was not paying attention while I cared for my child but I was. 2nd visit I'm told they cant help me unless I pay 250$ more, after i already signed a $400 contract. I email the company. Threaten to cancel my contract. I received all the offices forwarded emails about me, and how 'i seem like a person who will be unhappy about anything" no just your crap service and excuses. Refused to give them any more money because none of my issues are.being handled correctly. Still sugarants coming in. Still wasps in my tree and inside my deck umbrella. No less pests observed after 2 of the 4 treatments. Pick.someone else. I don't think they even have anything in those spray cans. read more

The service was good because the pests seem to be gone, but the business practices are questionable. Pros: They come door to door and that person is really nice. The chemicals are supposed to be safer for pets & people. The pests seem to be gone. Cons: They say you can cancel, but you really can't once you have the first visit you are in for at least $400. Customers can't control when subsequent visits are, so you don't really know what is being done. The customer service people on the phone are condescending and you have to cancel it they will just keep coming back. read more

Well, we just had our first service done. Everything seems fine to us. Our tech (Ty) was great and seemed very diligent about performing the service. He was polite and friendly too. Yes, it's a quarterly service, and yes, we know it'll end up being about $400 in the year, but they made that clear from the start. We've never had a bug service done before, so we figured it was about time as we've been here 20 years. I can see the negative review and understand what they're saying, but to me, they did a great job telling us what they would do, when they'd do it and what it would cost. So far, no problem. read more

I used this service for one calendar year, excellent pest control! Here's the not so great, I attempted to cancel service as we were moving to a new home, THEY WOULD NOT CANCEL SERVICE. I called multiple times, talked to multiple people and they would not cancel the service. One of their employees came to our new home and attempted to service it. I politely asked him to leave and said "WE DO NOT NEED YOUR SERVICE ANYMORE"... so he stood in my driveway for 5 minutes and I get a $100.00 bill in the mail a week later. After 2 months of arguing with customer service over this bill issued in bad faith, they sent it to collections rather than closing our account. DO NOT DO BUSINESS WITH THIS COMPANY. read more

Terrible. Provided no contact information. When service was performed no results were seen. Only contact ever made with me was to ask for payment when there has been no additional services provided. STAY AWAY. read more

I was told initially that I could have a free termite inspection done that never happened I received 2 treatments I tried to contact them by phone twice and email once telling them I wanted to cancel their service got a phone call about a quarterly service call back ended up arguing with the lady on the phone got charge $221 on top of the 1st $89 they took so I paid $300 for 2 treatments that didn't work. read more

We have a reverse ranch style home with fully finished basement (3 bedrooms, family room, and bath) in basement area. With this floor being so close to ground level, we had a problem with spiders and bugs in general....especially rolly pollies! While we grew up with these critters outside, they just don't belong inside! We felt it was definitely time to get involved in a program that helped keep this problem at bay. We have been very pleased with our service to date. We receive reminder notifications of their upcoming appointments, detailed results of their visits, and the company will come anytime we notice a problem. Can't ask for much more than that! Our technician, Bryce is great! read more

Service was consistent but I found out you can reproduce the same for a fraction of the cost with equipment from home Depot.

If I could give zero stars I 100% would do so. These guys came to my house to sell me the service. I agreed because they offered a good deal. I had noticed spiders outside and they provide flea service and I have dogs. So I scheduled my appointment for June 1st from 10-12. I cleared my morning to be here and no one showed up so I left at 12:15. Later, I noticed a sign saying they had come at 12:05pm, the time was not true bc I was here. Apparently the sprayed the front yard but didn't have access to the back or inside. So after I returned form a vacation, there were spiders inside bc they had to leave the sprayed front yard area. So, I called again to reschedule. On Friday, I spoke with Kyrie who scheduled me for Monday 11-1. I again, cleared my day. When 12pm rolled around and they weren't here I called to verify they were coming. The rep told me I was scheduled for the 26th?!?!? That's not what I was told. She transferred me back to Kyrie who repeatedly tried to reschedule due to the "miscommunication". I repeated that I no longer trust their ability to do the job correctly and I simply want to cancel my agreement. He told me that I signed a one year contract and there will be charges. I explained that it was ridiculous that I had to hold up my end of the contract if they didn't have to hold up their end. I asked again for a supervisor and was put on hold again. Kyrie came back on and said that they cancelled me. I asked for a confirmation email. He agreed. I still haven't received it (ten mins have passed) so we will see if they try to charge me for the service I did not receive. read more

I have always had great technicians, and last week Josh was no exception. He has been to our home before and is always so friendly & professional. He takes time to answer questions and addresses concerns prior to leaving. My only suggestion is that Insight change the way the technicians get the $10 bonus. I have tried to leave a review for Josh this last week several times and the comment site was "unavailable", so I wrote to the corporate office and explained that Josh should get recognition. They redirected me to post on Yelp or Angie's List. I told them that I have already posted on Yelp last year and that Yelp is not meant for quarterly postings by the same reviewer. I think you should be able to contact your local Insight company and either give feedback or a survey. These technicians work hard in all types of weather and with a smile. They deserve recognition without the customer having to jump through several hoops. Please consider my suggestion! Thank you. read more

In June 2018, we had called in to find out what we needed to do to cancel our service after our 1 yr was up. The rep connected over to someone else who "could take care of that for us". The rep of course tried to give us other options and we still didn't want the services. Nothing was wrong with the services we just didn't want to pay $99 bucks every 3 months. She told us since we were no longer in contract we could cancel over the phone so that's what we did. This was in June, we thought everything was taken care of then in January 2019 (7 months later) I come home to find a flyer on the door saying they sprayed the house. I called immediately to see what was going on bc way back in June we cancelled with them. Long story short...they said our services were not cancelled and we owe them. I told them why after 7 months are you spraying our house again. They said they called a few times, but never left us messaged, to "talk" about our acct. I told them if there was a message telling us to call back in regards to our cancellation I would have for sure called them back. There was never a message saying this, no messages at all. They refused to admit they messed up and will nothing to fix this since they sprayed we have to pay THEN they will cancel our acct..i told them no, your company told us back in June it was cancelled and now you are saying what they told us to do was wrong and there is nothing you will do to fix this. The mgr said I am sorry but since they came out to spray we have to pay. Here is the kicker as to why I know they cancelled our acct then tried to reopen it....we had auto deduct now they are calling trying to collect payment bc they do not have our bank info. They dont have our info bc they cancelled our acct then reactivated it and had no bank info to draft from. They continue to call me and I continue to tell them we are not paying them bc your company messed up, we did what the rep told us to do. I refuse to pay and will take this as far as I need too. Unbelievable that they cannot fix a problem that would only cost them $106. Sad situation. read more

The sales rep that came to our house was nice and polite and answered all my questions. I didn't want to make a decision with out my husband talking to him so he came back 2 hours later to talk to him. My husband also thought the sales rep was great. The next day the technician came out. His name was Damian. He was on time and very polite. He did a great job getting the outside and inside of the house sprayed within 30 mins. He was very personable and made sure I felt comfortable with the product that was being sprayed. I have kids and a dog and he made me feel comfortable with the whole process. Know I hope the spray works! The people that work for this company are great! read more

Insight Pest Solutions came to my neighborhood and I had experience with other pest control companies from the past. I felt like their pitch was well done and professional. Pricing really was comparable to others and had value. The initial appointment was scheduled and two technicians came out to speed up service, within 24 hours. Trevor & other technician did a great job, answered my questions and did more than I asked for (putting out traps, etc.) I have not seen any pests and Insight will follow up next month. I am glad I invested in the service and can enjoy my home with less worry. Thank you. read more

I left a company we were happy with [All Ridd] because of what turned out to be a false sales pitch from an Insight rep...thus began our time of bad communication, service techs who made my wife uncomfortable and didn't seem to know WHAT they were doing (actually asked her opinion on treatment approaches!!), and the buggiest year we have had yet because of inferior product. I cancelled service as soon as I could and it just wasn't soon enough for me. read more

Horrible Customer Service !!! Please stay way from them to save some money . It's not helping anything with Pest problems and also they are charging for not doing service ..Eventually I have to do this myself for which I have paid good amount of money to them now I am under contract and can't come out the there horrible service . read more

Do not use this group. I checked with the Better Business Bureau and discovered I am not the only customer with this complaint. I have filed my own complaint with the BBB. A salesman cold-called me to offer pest treatment. His sales pitch occurred on my porch while I was struggling with a screaming baby and the salesman could see that I was so occupied. The salesman knew full well I was in no position to read anything. We discussed my spiders, he offered to throw in a termite inspection, and we discussed my great reluctance to use any poison and my main concerns which were brown recluse spiders (we discussed my traps) and the need for a termite inspection. We discussed that I did not want the yard sprayed, and he agreed they would only spray the perimeter of the house. I signed a paper believing I was agreeing to a pest treatment. No paper copy was left with me at the time. Later I received an email "welcoming" me and much later I discovered a PDF attached to the email. The PDF is two page: my signature on a page all by itself, and a front page that I believe I never saw that does not bear my signature or initials. The "contract" is for treatment every three months at nearly $90 a pop - and a cancellation fee of nearly $200. I have no recollection of seeing that first page and there is no signature or initial of mine on that page. The first visit was not entirely satisfactory, but I paid them anyway. The man who did the work was polite. The communication between the salesman and the workman must be nonexistent. The salesman had promised a termite inspection would be included but they did not do it. I asked him only to spray around the edge of the house and not to spray the yard, but they sprayed 14 feet into the yard. They removed all my nearly-new spider traps that cost a dollar apiece. I do not want further visits from this group but they will not stop phoning me. Please be careful if you are considering using them. read more

Shay is our normal technician, but even after a first treatment some torrential rain storms forced ants to return inside our home. Insight sent out Shay to address the problem a second time with a regional trainer, Scott. I was impressed with their thorough search of our property to determine where the colony was and they were determined to destroy it. I was so relieved, and they continued to treat the entire exterior of our home to ensure we wouldn't see any ants again. While I'm confident the problem is solved, I rest easy knowing that with our yearly plan I can call Insight at anytime if any other critters try to share our home with us! Very polite and professional. read more

I agreed to give this company a try. They came out and treated my yard and my insect problem isn't any better. I was told that I could cancel at anytime. Little did I know that I signed a service agreement. I encountered a financial issue due to medical issues. When I call they said you can cancel but you will be charged cancellation fees that totaled around $320. If I can't pay for the service due to medical issues how do I pay for a cancellation fee I didn't not know I owed because I didn't not know I signed an agreement. It took me a month to get someone to talk to me on the phone about cancelling service to begin with (I called multiple times) and when I did the customer service person was condescending and continued to try and sell me a service that didn't work in the first place and knew I had no funding to continue service. They said the service was cancelled and they sent me the bill immediately for the cancellation. Funny how their costumer service is on top of sending you the bill when you cancel but when you need them any other time there is no response. I will definitely be reaching out to my neighbors about this company to make sure they are aware of their dishonest practices. read more

Everything was great from the beginning, although I was not aware that I ever signed a contract in the beginning. They fail to tell you this. What has pissed me off beyond belief is that this last service that was scheduled for 12/6...I called on 12/2 to cancel the appointment since I needed to reschedule for after Christmas. The person I spoke with said no problem that it was cancelled and that I would just need to call back closer to when I wanted to schedule the appointment. Ok great. So I come home on 12/6 and there is a door hanger from them with nothing written on it (which there is supposed to be with the service information on there) so I know that they had been to my house. I called the company and they confirmed that someone did perform the service but they have no record of me calling!! Excuse me... that is crap. After being in contact with multiple people since 12/6 this has still not been resolved. They keep calling me to pay the service charge, even though multiple people are looking into it. I am not paying for something that one of their employee's screwed up. Never doing business with this company again. read more

I usually don't complain about a company ! But I feel as if I wouldn't want anyone else to experience what I have with Insight . Let me begin by saying Friday evening I heard a knock on my door and the was a rep named Logan who was very nice and answered all my questions . I was told by Logan there was a special going on that was $79.00 to have the interior of my home sprayed and also 8-12 feet of my back yard sprayed. I agreed to the $79.00 and then was told that there would be a $100.00 charge for 5 months although he said a total of $475.00 I went ahead and repeated the $99.00 for 5 insallment would mean my home would be sprayed every 3 months and if for any reason I needed them to respray in between do to seeing any little critters there would be no charge. I again repeated to Logan there rep what was said and he agreed . I went ahead and singed up for there service. Saturday between 3-5 a rep shows up and tells me we were to have removed everything from our cabinets and pantry in the kitchen and bathroom .Logan the rep said no when I asked repeatedly and also asked if the stove refrigerator stove dishwasher needed to be pulled out and was told no yet again. So here we go to good to be true is going to be to good to be true . The tec proceeds to tell me its not $79.00 its $200.00 A Room. I said waite a minute I was told $79.00 special instead of $150.00 was to.include the interior of the house and 8-12 feet out in the backyard. I have since called my bank and had to cancel my credit card and know waiting for a new card. Please don't waste your time with them ! If it seems to good to be true It IS ! read more

We tried them for a year and they had to come back at least once after every service because there was no decrease in bugs. They said the return visits were free of charge, well apparently not if they have to come back a 3rd time within a certain period. Right before there last visit i called to cancel there service. They told me i had a credit on my account and would do this annual spraying for free and cancel my account. I called a week later to confirm my account was cancelled and noticed I was charged $77. So i asked them why i was charged if the service was supposed to be free and they said incase they needed to come back out... for 1 my account it closed so why would you keep my money and 2 i cancelled my account because it doesnt work i saw absolutely no difference between when i had the service and didnt so why would i call you back? I am still trying to get my money back!!! I wouldnt recommend them to my worst enemy. read more

This was a complete joke. If I could select 'zero' stars it would be warranted. From the start, the salesmen was good. We then set up the Quarterly Pest Control Service through him and this is where the right hand didn't know what the left hand was doing. Our first serviceman was late by 3 hours and unless we had phoned him to ask where he was, they wouldn't have showed up at all! Payment was received by Insight for the tardiness. Our second service came and went, a week after that we had ants appear at our house. We called (per our contract) to let them know that the service had not been completed and they were to come back out and take care of the ants. We called Insight to see when they were coming out to take care of the ants, however, they never called and never showed. WHAT! No call, no show in most business means you are fired or are quitting. Two days later, the technician showed up but would not service our home because they had not received payment for the second unsuccessful service of our home and the ants that were still persistent. This is where things get very disjointed with this company. With most business, you pay for a service that is completed. With Insight, you to pay-to-play and then they hold out on you when the service is not complete on their end. We called to see why there is a hold up on our account because we received an in-adequate service and were expected to pay for it. After TWO HOURS on the phone with 'customer service' trying to straighten out the payment we cancelled our service after speaking with 5 different people and getting, clearly, nothing resolved. We give a very strong two thumbs 'way down' from top to bottom with Insight Pest Solutions. There is no solution, only obstacles for a customer to jump through and lose. read more