At 12:41 am on August 21st, my family and I stopped at the Insomnia Cookies on Chandler Road in Statesboro, GA after my child's High School Football game which was held on the Georgia Soithern Campus. I told the young caucasian girl working at the register that I wanted to order the BOGO Pack, that I had received an email promoting the deal. She told me I had to be a Cookie Magic Member, and would have to order the cookies through the app, she said the deal was only for members. I explained that I would become a member and she told me to follow the instructions in the email, that she couldnt magically push a button on her register. I thought her comment was snarky, but I ignored it because my kids who were with me who were tired really wanted cookies. I told her to help others in line behind me because I didnt want to hold up her line, but I told her the cookies that I wanted to order in case she sold what I wanted to people who came in after me (she told me I probably don't have what you want because its the end of the night - I was confused by her comment because I thought the store stayed open until 3am). I was able to successfully sign up for the Cookie Magic Program, but it would not let me place the order for the cookies. I asked her if she could help me, she then said to me, "what do you want me to do, I'm not an IT Technician"? I was really irritated, but determined to remain calm. I then said, "I don't think you are, but maybe as the employee, you could take my order through your register". She then repeated "that she doesn't have a magic button". I was really disgusted with her Customer Service skills, so I asked her if I could speak to the manager, and she said she was the manager. So I asked her for her name because she wasn't wearing a name badge, and she said "I don't have to give that to you". She then said, "you are getting on my nerves and you are being rude". I was completely annoyed & shocked at this point because I NEVER raised my voice at her, I spoke calmly and only asked for help to place my order. I asked her to repeat what she had just said because I honestly couldn't believe that she had said it, AND SHE REPEATED IT, WORD FOR WORD!!! She then said, "you have been holding up my line for 15 minutes, and you are getting on my nerves". At this point I pulled out my phone to record, because I knew no one would believe how she had just spoken to me. I was able to get some of the interaction recorded. If I had known when this started, that it would end the way it did, I would have definitely recorded it earlier. I don't know if she had had a bad day, especially dealing with the drunk college students who come in and out of the establishment, but as an older woman/wife/mother and very well known business leader in the Statesboro community, the way I was talked to and treated as a customer trying to patronize this establishment was unacceptable. When you work in an industry where you are providing a service or a product to the public, it is a basic concept to treat EVERYONE with respect & dignity. I am utterly disappointed in her behavior! I understand the stress that this pandemic has caused in our country and on service workers, and I know many businesses are struggling to fill shifts & hire staff. However as an Executive Manager who employs mostly college students in my business, the treatment that my family and I received in this establishment was uncalled for, I would have fired my staff on the spot if any of my customers or members were treated this way, it was THE WORST customer service that I have ever experienced in my 20 years in this community. If this behavior is allowed to continue without rectification, I will NEVER patronize this business again, and I will make it my mission to share this experience with EVERYONE I know in the local & business community and as well as via social media! read more