Went here with friends again but at 9pm on a Saturday and they were out of a lot of cookies. The place was pretty dirty and the guy working could not have been less interested in serving us. read more

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Their food is delicious and the workers were freindly as well! the place is nicely decorated too!

Ordered these and ate them all in one sitting they were that good! Perfect combo of crispy and gooey. I will be ordering again! read more

Insomnia Cookies - Cookies - Desserts Near Me - West Chester, Pennsylvania

Not impressed. I do a lot of traveling and frequent a lot of store-fronts. This one is tiny. The ice cream selection was minimal, the cookie too crumbly, and the service was subpar. The guy that served me was impatient and acted like he had more important things to do than serve customers. Based on his attitude, this place is not into serving customers. Save your money from these folks and support Crumbl Cookie--better selection, taste and much happier service. read more

Love Insomnia cookies and took a friend who was visiting the area to this location. The cookies were good as always, the staff friendly, the location clean, and always inviting. My favorites are the chocolate chip, the chocolate chunk, the mint chocolate, the macadamia nut, and the peanut butter chunk. All are shareable, stay well and do well to reheat in the oven or microwave. You'll pay a premium for the cookies, but they're worth it. Late night service is a plus if you're out late at bars or enjoying other activities. The only critique is that there are some specials I would've taken advantage of, had I been aware. It would've been helpful to know before I placed my order. read more

Insomnia Cookies - the inside of a bakery - Desserts Near Me - West Chester, Pennsylvania

Awesome late night sweet treats if a slice of pizza isn't for you. The cookies are tasty but not stop in your tracks good and I was pretty disappointed in how the ice cream tasted (lacking sweetness/flavor) I think if you're not going to get a big old warm box of a dozen or so cookies, it's better to check out the other frozen dessert options in town. That being said, the idea of a late night warm cookie is still such a treat. Good spot for kids I think. read more

Insomnia Cookies - Desserts Near Me - West Chester, Pennsylvania

Awesome cookies and even better customer service. The team double checked the address to insure delivery! Thank you

One of our favorite dessert places in Westchester! Who doesn't love a warm chocolate chip cookie? We normally order the chocolate chip and we feel very satisfied. The staff is great and the cookies are amazing so it's an all-around win read more

Insomnia Cookies - Sixpack - Desserts Near Me - West Chester, Pennsylvania

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best location ever for cookies ive been to the one in exton and miami wasn't as good as westchester i recommend this location i'm a cookie lover and critic i think his name is JAKE he's very nice and bakes cookies good sad to see him leave read more

Insomnia Cookies - Birthday CAKE Vegan Birthday Cake Sugar Cookie - Desserts Near Me - West Chester, Pennsylvania

The cookies are good and so is the icecream but the experience has been horrible. The staff always messes up the orders specially when it's ordered to go - prepare to get the wrong cookies all the time. Their triple chocolate chunk, double chocolate chunk and chocolate chips are all amazing but it's not worth waiting in the line for hours and then get the wrong cookie. The staff is not even sorry when you tell them. Also remember it's always crowded so not saying the taste is bad but the service definitely is horrible. read more

I came in with a gift card and tried to order a 12 pack. They had it finished almost immediately, but apparently when I got it it had never been activated. Who I assume was the manager on duty helped me out, and I greatly appreciate it. Next time I'm in the area I am definitely coming back! I didn't get his name, but it was a little earlier today. read more

Not very impressed for a store that charges $1.70/cookie. I placed an order for pick up and ordered 4 cookies (from favorite to least favorite): Double Chocolate Chunk, Double Chocolate Mint, Chocolate Chunk, and Classic with M&M's. I also shared these cookies with a friend and we both agreed that the Double Chocolate Chunk was the best, and the Double Chocolate Mint was good as well. The Chocolate Chunk my friend said taste the same as the chocolate chip cookies from McDonald's - ouch! And the M&M's cookie had a weird taste not synonymous with a chocolate chip cookie or an M&M's cookie - more like marshmallow or something unrelated. Although the tastes were off, all of the cookies were warm, soft, and gooey. I would give this company 2 stars because I believe their cookies are overpriced as they are not out-of-this-world-amazing, but I added a star because the cookies were good and finding parking was fairly easy. I probably will not be coming back because it was a 30min drive, and it makes more sense to just buy cookies from McDonald's since the taste factor is similar and the cost is cheaper. read more

Insomnia Cookies - Desserts Near Me - West Chester, Pennsylvania

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very mid level cookies. if you're stoned and want something warm and thick going down your throat oh baby do i have the place for you. one of my boyfriends likes it a lot but he's kinda weird so... yeah. read more

Fast delivery and always soooo delish. Never an issue with the app or anything. Could not be happier with insomnia cookies read more

We received a delivery about an hour ago; friends ordered us a box of cookies as a pick me up due to a recent death in the family. The cookies were still warm!!! There are a variety of flavors; we so far have only tried the chocolate chip and they are AMAZING! Also, the delivery guy was super considerate-he had a mask on, put the box on top of what must have been a mini insulated heated "cooler", rang the doorbell, then stepped 6 feet back and let me know to just take the top box. Thank you so much-we will DEFINITELY be using you in the future! read more

I've ordered from this location for both pick up and delivery now and everything has been great! I'm part of the CookieMagic program so I try to get here as much as possible (or the location near home). Both times I've ordered delivery to the office, the delivery was right on time, and the driver (same both times) was quick and friendly. We ordered a 50 pack for the office once and in order to get it earlier in the day we had to do pick up, which was okay, but when I arrived the full order wasn't ready yet and was still being packaged. That said, there were two employees working and one was the delivery driver I had before. These two guys seemed overworked and I heard someone call out on them when I was waiting. The employee packing up offered me a free cookie for the wait - I declined as I felt bad that he was alone and could tell he was doing the best he could, given the circumstances. I will continue to order from and support this location. read more

Website is absolute garbage. Very difficult to order, refreshes on its own and clears info that was already entered. Quick delivery and good cookies though. read more

Insomnia serves up warm, delicious cookies in a variety of flavors. On this particular occasion, I got the peanut butter chip and double chocolate chunk. Both were good, but next time I plan to get the peanut butter cup deluxe! Just a tip: If you go wearing your costume on Halloween, they'll give you a free cookie! read more

Insomnia Cookies - Peanut butter chip and double chocolate chunk - Desserts Near Me - West Chester, Pennsylvania

Expensive and small. I will take Crumbl (as well as our local Gideon's) over them any day. And, can the girl behind the counter look more po'd that she was working there. read more

I used to live in Bryn Mawr and loved insomnia! I would get my cookies warm and a cup full of ice cream, yum! Unfortunately here in west chester I got cold cookies and my fiancé visibly got more ice cream than me. Three stars because the cookies are delicious but wished they were warm and delivery didn't take 1 hr and 1/2. read more

Insomnia Cookies - Desserts Near Me - West Chester, Pennsylvania

So frustrating. I ordered 2 days in advance for a cookie delivery to my nephew for Valentine's Day. They were set to be delivered at approximately 3:45pm. They did not arrive. They finally sent me a text at 4:30 pm saying they were on their way, prior to this I received nothing saying they were running behind. I've been tracking them and the delivery time keeps getting pushed back. It's now set for 6pm. They live ten minutes from the shop. I over paid and now the cookies will just sit out in the cold weather because the timing is off and they won't be home to receive them. I understand things are tough with the snow but there was no point all day where they realized they would be running two hours behind and could have touched base with me? So frustrating. And they didn't even offer for me to cancel them or get a refund. I emailed a complaint and heard nothing and I've been on the phone trying to get through to someone for 25 minutes. I am not happy with the service at all. Such a bummer. Update. Three and a half hours later they just cancelled my order for no reason. I can't get through to anyone. Will never order from here again. Awful. read more

Ordered my cookies on the Insomnia website for delivery. 2 hours later, they're still listed as "baking" and I can't get anyone on the phone at the store. Had to call customer service for a refund because this location is clearly incompetent. read more

Not a bad place, but not the best cookie I've ever had either. They deliver until 3am.

i'm not gonna fraud, i didn't even step foot in the building and i had a good experience. i ordered online it took like two seconds and i spent my last $11 on cookies. i called for curbside pickup and enjoyed the phone call as the man was very kind. he said he'd be right out. i waited for thirty seconds and out came the cutest, nicest little chubby man and he immediately put a smile on my face. i still didn't try the cookies yet but to be honest, a sweet pudgy cookie man is always better than any cookie. read more

Th cookies and ice cream are absolutely delicious. They also deliver and really late times which is great, but there was one time i ordered delivery and after getting nothing for an hour i called and it haven't left the store yet. Besides this time, i've also is a great experience going in store. read more

The cookies were good. Soft but tasty. The service was ok. Waiter was nice and did his job. The lemon white chocolate chip was great. Overall a 8/10. Not much to expect, but they delivered. The cookies were good too! read more

Ordered my SIX cookies at 10:20 pm was sent a text it will be there (my house is probably a mile away) in 25-30 minutes. Delivery Time kept getting longer. I finally receive my cookies at 12:10 am. Not even left at my door when the driver called and asked my address i said can you leave at the door (cause ya know covid) and he gave me rude "i can". Never ordering again. read more

For Thanksgiving I decided to treat my family in Pottstown, Pa by ordering cookies to be delivered knowing they were going to be delivered after the holiday which was ok with me. I should mention here that I was ordering from out of Pa. However, I received an email 5 days later saying that they had been delivered, great! But I then noticed that the house numbers were incorrect and I called again. The woman who answered was very apologetic and sent me a coupon to use in my hometown, and she re-ordered the cookies to be sent to my family in PA. I then get another email today saying they had been shipped, but again to the wrong house number. Again. I called and was met with a young guy who sincerely couldn't care less. I told him I was done with this and asked that they refund my money. I won't be using them again. The cookies aren't that good for all this nonsense. read more

Stopped in for a cookie 'wich with my son and nephew around 1:30. They didn't have enough sugar cookies for two 'wiches, which is fine, things run out. However the lady behind the counter was awful. It appeared she really didn't want to be there and she was letting us know. She had horrible customer service, didn't smile, and even became argumentative. Getting ice cream with kids should be fun...you shouldn't leave regretting it because of the lack of a smile and kindness. read more

The cookies tasted good but they were too soft it felt like eating cookie dough. I like my cookies more baked through than wet and doughy

I am a student at the university and I ordered a box of cookies and the were here in a little over 10 minutes. Me and my roommate were shocked and very pleased. 10/10 delivery read more

I LOVE Insomnia Cookies so maybe I'm biased. I've been to the one in Philadelphia so I had to go here. The staff was very nice and pleasant. If you go, you are paying a lot more than Giant's bakery. Sure you are paying somewhat for the novelty aspect but their cookies really are that good in my opinion. I ordered a S'mores cookiewhiche with vanilla ice cream. Where else can you get that or a cookie a la mode?? Fun and delicious served warm. read more

Do not EVER order from this place! I placed a birthday cake order for my wife 10 days in advance for the red velvet cookie cake and they waited until THE DAY of her birthday to tell me they didn't have it anymore! Not only is she now not getting the cake she asked for but I have to scramble on her birthday to find a junky cake from a supermarket! I have never been so upset. Their customer service rep barely even said sorry. I am so disappointed for my wife on her birthday and will be sharing this terrible customer service with everyone I know. Thanks for nothing Insomnia Cookies. read more

We stopped in today during restaurant fest, 9.15.2019, around 12:30pm. The girl working was the worst employee I've seen in quite some time at a counter, coffee shop, deli or restaurant. We stopped in and there were two employees upfront... a guy eating lunch and this girl. She was awful. No hello, no can I help you, no thank you... just stood there with no smile. We placed our order and as she just stood there, placed our money on the counter. We got his lecture about disrespecting her...really? After she said that, I just stared at her ungloved hand was handling my cookies. Sadly, she lost business for them as we went in to ship cookies back to Chicago. I'm sure the owners can find better help than this. She doesn't represent the franchise or company well. read more

my roommate And I ordered cookies at 12 AM. We got tired and they still weren't here by 1:30 AM so I called trying to cancel and they would not let me. When I checked the tracking, it went from "baking" to "out for delivery". We waited 20 more minutes only for it to go back to "baking". Way too long, too expensive and fell asleep before they got here. we would except some coupons or free cookies though read more

I typically don't write reviews on places but I just had to for Insomnia cookie in WC. My experience was less enjoyable on top of the fact that I was given the wrong cookies and some were even burnt. I went over the weekend during the day while they were empty and two girls working the counter were uninviting and uninterested while taking my order. Like I said they messed up two of the six cookies I ordered. Another two were burnt on the bottom. Now don't get me wrong, Insomnia cookies are good cookies, but I expected much higher quality for the price and the reputation that they have. They need to get their act together and make sure that the little things are attended too. If I'm paying $2 a cookie it better be the one I ordered, not burnt and served with a smile. read more

Delicious cookies, terrible customer service. I went to insomnia cookies and ordered a chocolate chip cookie and wanted a cold water to go with my order. When I looked into the refrigerator behind the counter I noticed there were no waters inside. J asked the woman at the counter if there were any more waters. She rudely responded "you have to pay for those". I wasn't asking about prices I was simply asking if they had anymore left. She continued to have attitude for the rest of my order. While I love their cookies I will not be returning if I see the same woman behind the counter. read more

Incomparable cookies. Absolutely amazing. But they messed up my order 3 times consecutively... missing cookies, wrong cookies etc. They gave me a lot of free cookies ~thank you~ but in order to even take advantage of this I have to spend a minimum of $6. Overall great but :/ read more

They wouldn't give me my cookie which in a bowl because of company policy. Bad company policy.

Warm and delish deluxe cookies delivered to our door fast late night. Haven't been in the shop yet but had cookies delivered to our door from the west chester shop. Love the insomnia franchise as. Whole, so glad they are in West Chester! Delivery driver was also very nice :) read more