Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

Thank you Bapy for saving our vacation to the Grand Canyon. Without you we would have been…read morestranded. I would highly recommend you to anyone. On time, clean van, friendly conversation, very professional. Dave & Dawn from San Jose

Made a reservation for an early morning run to the Amtrak station in Flagstaff. Driver was on time…read more(a bit early) and was very professional in getting us there in plenty of time.

Imagine having to pay full price and an expected tip when your driver forgot to pick up. not…read moreimpressed for what I paid. I booked it because of the great reviews. Just get a Lyft or an Uber.

Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

Wow. This was not a good customer service experience…read more I called and very politely and calmly asked Liz if I could speak with her supervisor regarding what she said was a credit-only policy rather than a refund policy. My trip is still more than five weeks away, and plans changed because a friend offered to personally drive my teenager to the airport instead of having him take a shuttle at 2:00 a.m (which makes me extremely nervous as mom). Liz refused to provide her supervisor's contact information and would not allow me to speak with a manager. I asked a few times (again, very politely and calmly) and then she told me she would be ending the call instead of letting me speak with her boss. That was disappointing and left me feeling like there was no way to escalate an extremely reasonable request. I am not changing his trip to Flagstaff. Only the one from Flagstaff to the airport because of it being at 2:00 am. After reading several other reviews, I'm also concerned about reports of last-minute cancellations. The combination of those reviews and my customer service experience does not inspire confidence. Extremely frustrating to be denied any opportunity to speak with someone who would actually review the reservation and have authority to make something other than a black and white response without even trying to understand.

So much for 365/24. The. Us to Flagstaff was late getting in , and the transit lines had already…read moreshut down for the night. Not only is there no answer at the dispatch number, it doesn't even ring, it goes straight to a voice mail system that is not even set up.

I had used this "taxi service" for several months to get to work and back simply because they…read morecharged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual "dispatcher". They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can't even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company.

over 3 hours late to the desired meeting time. This company clearly does not have anything under…read morecontrol.

1 star-- because the bus was nice, according to my guests that got to ride…read more 1 star-- because this service left me, my husband, and 30 of our guests stranded at our wedding venue on our wedding night. Contradictory to the contract that Eugene drew up, and to the payment that we made (which had its' own complications, twice), 4 of my guests over heard the driver mention that she would be making 1 trip back at 9:30. My wedding went until 10:30 and the last drop off time was contractually set for 11:00. My husband and I, unaware of this, were shocked to see half of my wedding leave over an hour early and many people who had planned to take the bus home and were not expecting to leave so abruptly. This literally ruined 2 special things that we had set up with our God Parents who had to get on the bus at 9:30, our bubble exit, and our group picture. After a wedding, where people were celebrating with libations, the thought of half of my guests having to drive home or find a way home at 10:30 at night was a stress that was caused because Flagstaff Limousine went against our contract without notifying me, my husband, or anyone other than 4 guests who happened to over hear this on the bus ride there. We were appalled with this service and will not be using or recommending them again. Neither will our venue and planner. #unacceptable #unprofessional #stayaway

Anthony was great - he's not just a driver, but a private car service, tour guide, and all…read morearound friendly and fun guy! If you need service around Flagstaff, Sedona, Williams or the Grand Canyon, you'll be happy you called him!!

From the owner: Transportation in the Flagstaff area , and the outside area, Grand Canyon, Sedona, Williams,…read morePhoenix, etc Professional, Dependable, on time

What a rip-off!!! I'll not ever use their Service again...The representative had no idea of what he…read morewas doing...I was charged for seating I NEVER gave permission to book!!! I'm extremely disappointed with Greyhound Bus...

Torn seats, abrupt staff, scary stops and housing challenged folks sleeping in the waiting area…read more Yikes! All that being said, the ride went

The driver/owner of this shuttle service is amazing. Professional, clean car, safe driver, reliable…read moreand honest. Best transportation service between Williams & Flagstaff. With Gratitude!

Best shuttle service in Flagstaff. Stephen was my driver. He was prompt and super friendly. 100%…read moreprofessional and we had a great conversation about our families. Highly recommend and definitely without a doubt will use FSS again in the future ^_^.