I do love the carwash but it's after the car is washed and they detail it. They used to open your…read morehood open your trunk. Do a really good job at it now it's like a little here a little there. They don't even open your trunk or your hood anymore. There is no coffee no popcorn. I don't know if it was sold to someone else, but it was kind of a disappointment from what I used to remember when I went there about five years ago.

This little outfit 'slammed' me into some wash club and started monthly billings!…read more Once noticed, it took forever to get someone on the phone who claimed it's against company policy to issue refunds! Warning sign is a new white numbered sticker in the lower LH windshield. Never again... beware

Previous biz was less expensive, personal & gee! They actually dried your car instead of expecting…read moreyou to do it!

DON'T CONVERT YOUR COUPONS!!…read more I used to have coupons with the old owners. I was convinced to convert them for when it becomes Luxe, but the cashier never told me that a "full service " wash in the new place wouldn't include vacuuming the inside or drying the outside. After hearing this from my husband, I tried to get the money (for 8 coupons!) back, but the cashier refused to even discuss it and told me "you can vacuum it yourself for free."

This carwash is a rip off, they'll charge you 20$ a car wash for less than 10 minutes if you use…read moreeither credit or debit.. I've called multiple times to try and resolve the issue and have not gotten a call back or a refund

Easy to use self service car wash and vaccum. Car wash takes card, vaccum is coins (4 quarters)…read morewould like if the vaccum i could also pay by card.

I wanted to give credit where it's due and share an update on my experience with Tommy's Express…read moreCar Wash. I recently had a concern regarding my membership and billing, and today I received a phone call from the general manager, Brian Hill. He was professional, understanding, and took the time to go over everything with me. After reviewing my account, he refunded the individual wash charges and added an extra month to my membership. I really appreciate him reaching out personally and taking the time to resolve the matter. Customer service matters, and Brian's follow-up made a big difference. Thank you to Brian, the Tommy's Express team, and the Sinking Spring car wash location for taking the time to address my concern and make things right.

I had a very disappointing experience with Tommy's Express regarding my membership and billing…read more I was paying for a monthly unlimited membership, but I was also being charged per wash. Guest Services confirmed that my account showed both a pay-as-you-go plan and an unlimited membership. I was charged multiple times, including $40.27, $22.00, $22.00, and $66.00. The setup was eventually corrected in the app, but when I asked about a credit or reimbursement, Guest Services told me they could not provide one because the location is independently owned. I also spoke with the site manager and was told they could not credit or reimburse me in any way either. From my perspective, I paid for a monthly membership, was also charged per wash, and then was told nobody could offer a refund, credit, or any type of compensation. I understand confusion and billing issues can happen, but the lack of accountability or customer courtesy was very disappointing. I also had a separate issue where I drove to the Sinking Spring location before posted closing time, with no notice in the app that they had stopped washing. That was especially frustrating because this location accommodates my dually, and I went there specifically for that reason. Because of how this was handled, I canceled my membership. I hope Tommy's Express improves how they handle billing concerns and customer service issues going forward.

a great family owned business. treasts the customers right. the place is clean, well kept. the last…read more3 manual bays have bonus time for four dollars can't beat that

Absolutely a waste of money. Did not have any soap. Basically just a 2 minute rinse. No drying…read moreeither.

Good work and pays attention to details love the work prices are worth the call and makes your car…read moreshine when job is over

All went well. Set up the date. His last response was that he would contact me a few days prior to…read moreget my address. A day before I had not heard so I messaged him to see if it was happening. Never got a response. Unfortunately, this was one of my last few openings to get it done, so this left a bad taste in my mouth.

Brandon did a awesome job washing,waxing and polishing our motorhomes. Honestly our 2017 RV looks…read morebetter than on the day we purchased the rig. We will be a constant customer as her already did 2 rigs and the next one shortly. HIGHLY RECOMMENDED.