I LOVE this place! Dr. Paulk is amazing and so are his staff. I had an emergency back in November…read moreand it turned out to be a very serious diagnosis in which I am now being sent to UAB. Dr. Paulk caught it and knew what to do right away. There is no long wait times and they make sure you are taken care of!

I have been coming to this practice for years. The office is so nice and is always clean. My…read moredoctor takes the time to answer all of my questions and I never feel like I'm being rushed. I had the most thorough exam and was even able to wear contacts for the first time! I didn't think I would be able to wear contacts because I wear bifocals but my doctor put me in a multifocal contact lens and I love them!

I didn't even get to get in the door for my eye exam. I took time off of work so I could finally…read moreget an updated prescription and they call me four hours before my appointment to tell me it's canceled due to a scheduled power outage. why schedule appointments on the day you won't have power? then they have no other locations who can take me and all they said was to call back tomorrow and reschedule. why? so I can wait a month to two months for an appointment again?

Communication!! I…read morehad an eye exam done on September 24 as I lost my glasses in the lake. Dr. Gannon was great. After the eye exam, I ordered a new pair of glasses at the front desk and I was told it would take 10-14 business days before the glasses would be available. That is a really long time to be without glasses, especially if you see as poorly as I do!! On September 30, I received this text from the Vision Center South: "Hi Douglas --------, this is Eye Partners, P.C.. We would like to communicate with you via text. Reply YES or Y to grant us permission." I immediately responded "Y", thinking that an additional text would come to notify me of the arrival of my new glasses. Today, October 15 (21 days later), I walked into the Vision Center South to check on my glasses because the 10-14 business days have passed. Although I have received no other communications concerning my glasses, I was excited to find that my glasses were on the shelf there in the office and I was able to get them! I was extremely disappointed to find out that my glasses have been on the shelf on the office since I received the first and only communication from the Vision Center, on September 30th!!! You would think someone in the office would reach out to notify you that the glasses were ready to be picked up! It seems that "processing" is more important than "patient care", and both need improvement.

Excellent in every way. Great physicians,staff is even more wonderful,everything clean and great…read moreall round.

Dr Patel and her staff were exceptional, on-time and very informative. Spent time with me to help…read moreme understand my eye health, current situation and needs for the future. So much better than River Region Vision in Millbrook that wouldn't give me a prescription unless I paid $40 cash. This is new eye care place.

Ever go to an appointment and have to wait 45 minutes past your scheduled appointment time? If…read moreyou're looking for that, go to River region vision source in Millbrook. I go there every six months and the last visit I waited 45 minutes past my appointment time. Had another appt last Tuesday and I watched 12 people go into the back, another 10 come in were agin seen and I was left alone. I asked why I was still waiting and they said they didn't know where my paperwork was but would look for it. After 10 min waiting, I left. The manager Sarah called me and wanted to rebook my appt. I asked why? I'm never seen on time. She said it is Doctor Vrostos policy that all patients are seen based upon their scheduled appointment time even if they come in 25 to 30 minutes late. What that means is if you have a 10:10 am appt and you come in 30 min late, say at 10:40 am, they are seen immediately. Pushing everyone else behind. The staff stood around gossiping for 20 minutes waiting for all these late people to show up and when they did, they were behind. What a dumb way to run a business. Sara the manager explained to me the Dr stands firm on that policy and refused to let me talk to the Doctor. She went on to say Dr V Never calls patients for complaints or issues. She then agreed that they did not respect my time or me as a patient. It's basically a waste of the Doctors time to deal with patients. I was shocked and could not believe she told me that but she told me not to wait around waiting for a call back because she will never call you back. So the manager was 100% correct a week has gone by and I've heard nothing from the doctor. You know the doctor is great, and if you only go once a year, maybe it's OK to wait that long out for an appointment. But when you go many times a year, it is totally disrespectful to be treated like that. I've already found a new doctor already have an appointment.

They have gotten better about answering the phone and calling back. We also did not have to wait as…read morelong and the staff was very friendly this time. We are much happier going after our last visit.

Most miserable bunch of people I've ever tried to do business with. Rude, cocky and the examiner…read moresmelled like a brewery and had alcohol in a cup on his desk. Prescription was incorrect and had to go elsewhere to get it right. I told my new eye care group and they said that business has a horrible reputation and suggested I file a concern with the Medical Board.

From the owner: Located in Wetumpka, Ala., Owen's Optical is a retailer of optical goods. The center specializes in…read morepre/post operative care for refractive and cataract surgeries. The facility distributes a host of treatment services, such as eye examination, cataract evaluation, glaucoma and medical eye diseases, to name a few. The center accepts insurance from several insurance companies, including United Health Care, Medicare and Vision Service Plan. Additionally, Owen's Optical offers a gamut of contact lenses as well as frames.