Rude staff! Change apt then change again. Very inconsiderate of patients time. When they canceled…read moreon me, actually threatened to bill me as a no show if I didn't reschedule. Go somewhere else.

Made an appointment for my children and wanted to try a new place. It didn't take long to realize…read morethis was not the place! The lady on the phone was so rude I couldn't believe it. I finally asked her why she was being so rude and that just made it worse. Come on people!! If You know if you have a rude person working for you,don't let them deal with customers. I work in sales and she wouldn't last a second. I'll never know if their services are any good because I never made it past the rudest person I've ever came in contact with. So unprofessional. I reported her to the main office but now I've heard lots of people don't go to this location because of her. Why would they continue to employ this woman? We decided not to patronize this company at all because of the woman at the wetumpka location. Still shocked she has a job dealing with patients and the general public. They're more polite at the drivers license office. The bad part is,she was the boss at that location,or so she said when I asked to speak to the boss. If this is true,the main location knows what kind of person they have running the Wetumpka location and won't ever get a penny from my blue cross. That's how rude this woman was!! Really.

This place is great! The staff is very attentive to their customers, and take great care in…read moreoutfitting you with what you need to see your best! The shop has many different frames to choose from. Many modern and new designs from Nike, Coach, Costa, and others line the shelves here. Some of the styles displayed were brand new from the manufacturer. I loved the staff here, they were very understanding and attentive to my needs. If you have a question about anything, such as products, insurance coverage, fit, lenses, or styling, the staff will go to great lengths in order to address you need. Overall, a great glasses shop, I will be back soon!

The BEST experience. I am new to town and visited a couple clinics before choosing this one. It may…read morebe a chain but the people that work here are locals and treated me like family. I would 100% recommend this practice to anyone looking for an amazing and careful eye care. The staff when I was there all have corrective wear as well and were able to be empathetic to the things us blind people deal with on a daily basis. Thank you so much Hour Glass for taking care of an out of town client as if I had been your client for years!!!

Lost a screw replacing the nose pads in my glasses and I came to this location for help. Joshua…read moreimmediately took my glasses, after I explained the situation, and corrected my issue. The staff seem knowledgeable and I know for a fact are courteous and friendly. I will definitely be back next year for my glasses prescription!

Ever go to an appointment and have to wait 45 minutes past your scheduled appointment time? If…read moreyou're looking for that, go to River region vision source in Millbrook. I go there every six months and the last visit I waited 45 minutes past my appointment time. Had another appt last Tuesday and I watched 12 people go into the back, another 10 come in were agin seen and I was left alone. I asked why I was still waiting and they said they didn't know where my paperwork was but would look for it. After 10 min waiting, I left. The manager Sarah called me and wanted to rebook my appt. I asked why? I'm never seen on time. She said it is Doctor Vrostos policy that all patients are seen based upon their scheduled appointment time even if they come in 25 to 30 minutes late. What that means is if you have a 10:10 am appt and you come in 30 min late, say at 10:40 am, they are seen immediately. Pushing everyone else behind. The staff stood around gossiping for 20 minutes waiting for all these late people to show up and when they did, they were behind. What a dumb way to run a business. Sara the manager explained to me the Dr stands firm on that policy and refused to let me talk to the Doctor. She went on to say Dr V Never calls patients for complaints or issues. She then agreed that they did not respect my time or me as a patient. It's basically a waste of the Doctors time to deal with patients. I was shocked and could not believe she told me that but she told me not to wait around waiting for a call back because she will never call you back. So the manager was 100% correct a week has gone by and I've heard nothing from the doctor. You know the doctor is great, and if you only go once a year, maybe it's OK to wait that long out for an appointment. But when you go many times a year, it is totally disrespectful to be treated like that. I've already found a new doctor already have an appointment.

They have gotten better about answering the phone and calling back. We also did not have to wait as…read morelong and the staff was very friendly this time. We are much happier going after our last visit.

Wow! Just tried to see if Berry Optical on Wares Ferry Road could help me find a different and…read morecheaper contact and the lady who answered the phone shot me down hard and told me that I would have to be charged a refitting fee and I just got my prescription a couple of months ago! Geez! I was having a great day until I just had my behind handed to me over the phone! Pretty obvious you're not allowed to change your mind. I guess I'll be paying another fitting fee, but it won't be with them!

Such a pleasant experience. From initial appointment to last fitting at pick up. Very through…read more Knowledgeable and friendly. Would highly recommend to anyone in the surrounding area.

I didn't even get to get in the door for my eye exam. I took time off of work so I could finally…read moreget an updated prescription and they call me four hours before my appointment to tell me it's canceled due to a scheduled power outage. why schedule appointments on the day you won't have power? then they have no other locations who can take me and all they said was to call back tomorrow and reschedule. why? so I can wait a month to two months for an appointment again?

Communication!! I…read morehad an eye exam done on September 24 as I lost my glasses in the lake. Dr. Gannon was great. After the eye exam, I ordered a new pair of glasses at the front desk and I was told it would take 10-14 business days before the glasses would be available. That is a really long time to be without glasses, especially if you see as poorly as I do!! On September 30, I received this text from the Vision Center South: "Hi Douglas --------, this is Eye Partners, P.C.. We would like to communicate with you via text. Reply YES or Y to grant us permission." I immediately responded "Y", thinking that an additional text would come to notify me of the arrival of my new glasses. Today, October 15 (21 days later), I walked into the Vision Center South to check on my glasses because the 10-14 business days have passed. Although I have received no other communications concerning my glasses, I was excited to find that my glasses were on the shelf there in the office and I was able to get them! I was extremely disappointed to find out that my glasses have been on the shelf on the office since I received the first and only communication from the Vision Center, on September 30th!!! You would think someone in the office would reach out to notify you that the glasses were ready to be picked up! It seems that "processing" is more important than "patient care", and both need improvement.

Great customer service. He was willing to fix my glasses although I didn't purchase them from him.read more

I LOVE this place! Dr. Paulk is amazing and so are his staff. I had an emergency back in November…read moreand it turned out to be a very serious diagnosis in which I am now being sent to UAB. Dr. Paulk caught it and knew what to do right away. There is no long wait times and they make sure you are taken care of!

I have been coming to this practice for years. The office is so nice and is always clean. My…read moredoctor takes the time to answer all of my questions and I never feel like I'm being rushed. I had the most thorough exam and was even able to wear contacts for the first time! I didn't think I would be able to wear contacts because I wear bifocals but my doctor put me in a multifocal contact lens and I love them!

Service is unbeatable, always helpful and great post help when needing repairs or replacement.read more

First time there today…read more Something about the doctor just weirded me out. Told me not to talk, not to laugh etc. and constantly repeated himself. I felt stupid. Thankfully didn't need s prescription and be was thorough. I don't know. There's probably better places to go