My experience at blood draw clinics has not been pleasant and I had braced myself for a visit. It…read moreended up being super efficient and pleasant. Self checking took seconds and then the phlebotomist came out in minutes. She was friendly, cheerful and knew what she was doing. Easy peasy! Just the way it should be.

I arrived at 8:00 AM as a walk-in patient and have now been waiting for over two hours. During this…read moretime, I asked the front desk several times about the queue, and each time I was told to keep waiting because there were patients with appointments ahead of me. However, what I observed is that the system here does not seem to consider walk-in patients at all. Even if someone arrives later for a 9:30 appointment, they are still placed ahead of walk-in patients who have already been waiting since early morning. This means that walk-in patients' time is continuously pushed back, and effectively our time is being wasted. What is even more concerning is that when I tried to ask about this situation, the staff responded by saying that I was "arguing." English is not my first language, but asking reasonable questions about the process should not be interpreted as arguing. Instead of addressing the issue with the system or explaining how walk-in patients are handled, multiple staff members seemed to focus on criticizing me for asking questions. It felt like I was being treated unfairly simply because I was trying to understand the situation and advocate for walk-in patients. After waiting here for two hours, I was even told that I should go somewhere else. That is extremely frustrating and unfair after such a long wait. I believe the current system is not respectful of walk-in patients' time, and the way this situation was handled--especially toward someone who is not a native English speaker--is very disappointing. I hope this concern can be taken seriously and that the process for walk-in patients can be improved so others do not have to experience the same situation.

I absolutely do not recommend this clinic. I've been waiting over a week for my TB test results,…read moreand it's now holding up my employment. This is completely unacceptable.

Great place to visit when you need a wellness check like TB, flu, vaccine shots. The staff is…read moreefficient and professional

I guess today was my lucky day. I was in and out in about 15 minutes. I only waited around five…read moreminutes without an appointment on a Thursday morning around 11 a.m. Everyone was super friendly and helpful. Definitely the best Labcorp experience I've had so far.

I never received my Lab Test results even after 12 days. I had to reschedule my Doctor appointment…read moreto a week later. I tried calling this facility at least 10 times, but no one picks up the phone. I called my Doctor's office and they did not receive any results either. I then opened an online account, but no results there either. I think my blood was sent to a black hole, and I doubt if I ever will get results. So don't waste your time and don't take the risk of the overworked staff screwing up the blood draw. If they don't have time to pick up the phone, you can only imagine how overworked they are. I would even worry if they use clean needles and equipment or if they don't have time to wipe down any surfaces.

Using them today, as an outpatient, I found the staff to be professional and courteous. One thing…read moreto understand about this lab: you don't register for your lab test at the lab itself. The lab staff are focused on taking samples and running tests. You must "sign in" at the hospital main registration. On weekdays, this is near the front door of the hospital, not far at all from the lab, so it's convenient. On the weekends, however, the front registration desk is closed. Instead, you register for your lab test at the ER department. This is at the opposite end of the hospital down a very long corridor. If walking a distance is not a problem for you, it's a good bit of exercise. If you are mobility challenged in any way, and you are going to the lab on the weekend, you may want to do a two-step process. Drive to the ER, register, go back to your car and navigate on city streets to the front of the hospital, park again, and go get your lab work done.

From the owner: Our highly trained professionals provide expert analysis to assist doctors in diagnosis and…read moretreatment planning.

I have been very impressed by the phlebotomy technician named Kelly who works here. She is very…read morewell organized and completes her work quickly and efficiently. You can expect to be in and out more quickly than at most other facilities, even if you do not have an appointment. She is also very friendly and empathetic. I have also been very happy with the minimal pain that I have felt when having blood drawn. The location is on the right as you drive north from the traffic light on Bascom as it crosses San Carlos / Stevens Creek Blvd. The location is a bit easy to miss if you are driving quickly but anyone should be able to find it without much trouble. Thanks for the great service Kelly.

From the owner: Labcorp is a global life sciences and healthcare company, and our mission is simple: improve…read morehealth, improve lives. We leverage science, technology and innovation to accomplish our mission--getting you answers that help you make clear, confident decisions about your health.Our Patient Service Centers offer routine medical testing--as well as recommended screenings based on your age and gender. It's easier than ever to make an appointment. Testing results will be available to you in your Labcorp Patient Portal. Quick and easy information both you and your healthcare provider can use to improve your health outcomes. And walk-ins are welcome.

The young lady was super sociable and sweet. She was fast and I had the best experience with a…read morelovely lady named Dipali. She was so kind and patient. She has a beautiful bedside manner and not once did I feel the needle ~ when she first inserted it and when she removed it.

Thus Quest is under new managment and the service is worth then ever. I have been a customer for…read moremany years and lately am avoiding going to this location. I had scheduled an appointment and then decided to come earlier as my test was fasting and I needed to eat and take medication with food.I was not able to sign as walk in. The lead at the facility told me to use a different number and try to log in, so I followed her instructions and it was still showing my original time, when I try to talk to her again, she said she was not available and two phlebatomists ,I tried talk to were not friendly and refused to listen. I will not be back!

If you go as a "walk in" you will need to have a physical insurance card. I had a copy of it on my…read morephone, so I had to go home and make an appt. online instead of signing in as a "walk in." This place is located on Bird/Lincoln, next to Casa Villa. There are 2 kiosks and chairs in the waiting room. If you need help, you will have to knock on the door but unsure if phlebotomists can help as they are w/ patients in the back. I was called up on time. You'd be escorted to a room where you would need to confirm the information they have in their system. They will also need to see your ID as well. I requested lab work since I have not had a physical in over 5 years. Tram, the phlebotomist used the smallest needle (the butterfly) after I informed her that it's tricky to draw blood from me due to my heavy scar tissues / skin grafts. Thankfully she was able to get some blood out of me after just 1 unsuccessful poke. She is soft-spoken, thorough, and tried her best to be gentle. I don't have any issues w/ this place. Glad I went after holding onto the lab paperwork for about 6 months. I was lagging big time simply because I was lazy. Oh yeah, not sure what gets charged or I guess it depends on your insurance coverage. I had to pay $6. Not sure if they accept cash, but they take cards.

I had a very frustrating experience at Quest Diagnostics…read more Despite having a scheduled appointment, we waited for over an hour while multiple patients who arrived with appointments after us were called ahead. When we politely asked for clarification, the staff refused to explain the situation. What made the experience worse was the attitude of the young female phlebotomist. She was dismissive, rude, and simply told us to "sit down and wait" without offering any help or transparency. Even other patients noticed the situation and kindly offered to let us go ahead of them, which says a lot about how poorly things were being handled. If appointments are not honored or prioritized, it defeats the entire purpose of scheduling one. Based on this experience, I would not recommend this location.

I came to this Labcorp location for the first time after an appointment upstairs at Unio Specialty…read moreCare. The convenience is great, but the experience itself could have been much smoother. I arrived with a lab order in hand, only to be told that two tests required Labcorp-specific test codes. I went back upstairs to my doctor's office, where they added CPT and ICD-10 codes. When I returned, the staff member still claimed she couldn't find the tests, even with that information. As the waiting room filled up, I had to call my doctor's office again to get the exact codes--codes that were pulled from Labcorp's own system. This back-and-forth could have easily been avoided. While my doctor's office was responsive and helpful, the experience at Labcorp was not. Patients should not be responsible for resolving communication gaps between providers and labs. What happened today is not only discouraging, but also make an already stressful process even more frustrating.

Bottom line the gal did a good job drawing my blood, but they are not very friendly there. The…read moreplace was not that busy so I got in and out very fast but there's not much parking. After she drew my blood, I went to the front desk to see if I needed to pay or anything and she asked me have you been helped? And she was the one that drew my blood lol.

I go to all of them to compare and review for those who use their service often. This one was "…read morestandard" in service and not one of the preferred I would go to again. Stuck to west San Jose and Los Gatos for better service.

This is the closest one to my house. Always try to make a online appointment first. It will save…read moreyou a lot of time. I showed up 15 minutes early as per the reminder text. I scanned in my QR code. At the exact time of my appointment they called me back. 2 minutes later I was done . The technician handling the procedure was very gentle. She didn't just jab in the needle.