If you look at the photos there's only one photo that shows 0 if you look at the photos there's…read moreonly one picture of the way the room is set up there's absolutely no room other than the bed you can squeeze alongside the sheet that keeps you separated from the other patience area it should be a one bedroom. It was very bad I did not stay they didn't want me to leave they said I should stay there for my safety but there was no way I could stay so I caught a cab out of there.

The Activity Director at San Francisco Post-Acute deserves recognition for designing an innovative…read moretherapeutic program tailored to a patient's complex needs, including a stroke, Alzheimer's, traumatic injury, Hospice care and Post-Acute cases both short and long-term care with physical disabilities and limitations. Director Lee Guarina's leadership ensured the program's success, as patients were encouraged to participate in daily activities through the incorporation of seasonal themes. The activities were engaging and beneficial, providing a positive experience for patients, families, and staff. We at Unitek College South San Francisco campus appreciate the team's dedication to delivering outstanding care and recommend San Francisco Post-Acute as a premier destination for therapeutic services. God Bless and Mabuhay!!! Ms. Rose Reyes VN Clinical Instructor UNITEK COLLEGE South San Francisco

FIRST HAND ADVICE: Lawton is a terrible facility. When I was here for 3 months, a CNA physically…read moreabused me several times, I complained about her a few times, later she was removed from working with me. My clothes were stolen from the closet and they had to reimburse me. The food is terrible and often, patients don't eat it l, lots of wasted food. . They are very short staffed on the weekends and night shifts. Many times, I pushed the button at night time for a CNA Nurse Assistant or Nurse and had to wait up to 30-45 minutes. The Nurses that I had were very good, and only a few CNA's Overall I don't recommend Lawton Skilled Nursing and Rehabilitation. Many people avoid Lawton, because they hear of the bad service that's provided bI don't know how they received good ratings.

My sister is bieng transfer their today I believe and one thing I WILL NOT put up with is her bieng…read moretreated bad or ignored or stolen!! I'm the kinda person you don't want to piss off! But we will see what happens!! Hope this place is good and caring and if I have to I will put a camera for her protection!! Ty

My experiences at the Avenues is great. The staff are so helpful, have so much fun with the…read moreActivity Staff, a lots of activities. They serve a good food and alternate menu is available so resident can order food that they enjoy eating. Great place to stay. I have been a resident here at The Avenues. I'm grateful to tell you about my experience on our new Kitchen Manager/Supervisor Ate Monaliza D. She's a kind and very friendly. Every morning she will greet Good morning to the Residents and staff. Ask does the residents enjoy and how the food is. She makes the residents happy and smile. Brighten the day. Very happy to have her as a TA Staff team. Thank you Miss Mona keep up the good job. Ms. Dalielah J. She's spontaneous, friendly. When you need a friend to talk too I strongly recommend to talk to her. Lovable and warm hearted. I'm proud to have her on TA Staff team. Thank you Dalielah keep up the hard work.

We're so grateful for the wonderful care our mom received here while recovering from bilateral hip…read morereplacement. Everyone was kind, caring, and attentive, and the facility was clean, warm, and welcoming. DON, Ms. Ellen, and Administrator Mr. Basa were especially friendly and made us feel right at home. The food was fresh and tasty, with alternative options. Most importantly, we had peace of mind knowing our mom was treated with kindness, dignity, and respect. We truly appreciate the entire team!

This review is for the Dietary Manager named Joanna Sucgang who works at Central Gardens where my…read morefather is a live-in resident there. I wanted to write a review to share how pleased and grateful I am for the dietary care he is receiving. My dad is a strict vegetarian with a very particular diet that he has been on his entire life and I was not sure if he would be able to sustain it after being moved into Central Gardens. So I made a special request on his behalf to make sure he got some of the dietary items he could eat and OMG, Johanna was an angel. She is who I spoke to about my dad's dietary needs and it's been almost a year now and she has steadily gone above and beyond to make sure my dad was taken care of. She goes ABOVE AND BEYOND to make his stay as comfortable and healthy as possible. Her attitude is so pleasant and joyful and that makes us feel good under the circumstances of having to be confined to a bed. How patients are treated is so important and we are filled with gratitude about their willingness to accommodate his dietary restrictions. We have many options for his nursing home care but I am keeping him put there because of caregivers like Joanna. I thank God every day for her because it makes all the difference in a patient's life. Overall, I have had pretty good experiences with most of the staff and nurses there and me and my dad are happy with his care. But I wanted to do a special review regarding the dietary person because that is crucial to a satisfactory stay at a nursing home. Thank you Johanna Sucgang for your concern and care for my father Ron. Warmly, Kelly

Unbelievable at this place Central Garden is the worse place ever is 10:37 PM I'm trying to go to…read moresleep but I need some assistance, I called the nurse light around 9:25 and it's been more than 1 hour waiting for someone to come and help me. I can hear people laughing in the hallways walking around passing by my room the lights on and nobody cares to help anybody here I hear other residence yelling for help and nobody comes to see them either!!! if you are not on your CNA list or your RN nurse, no one will come and help you. Is very dirty and infested with cockroaches since I got here on Friday, I never seen anybody sweeping or mopping. All they do is just take the bag out of the garbage can no sweeping no mopping. This place is horrible. It's a real nightmare. I wish I can move out of here ASAP. I will leave some pictures of this place and a video.

Irish Help at Home was a terrific service as my 80 year old mom was recovering from surgery. They…read moresent a competent and pleasant lady to help my mom with bathing, dressing, eating and general assistance as she made her way after surgery to recovery. Irish Help at Home was flexible with hours as my mom transitioned to being able to do more for herself. I highly recommend this professional and caring company. A

My mom was quite old when she died; her health steadily declined in her last year. My brother and I…read morewere her sole surviving family members and it was up to us to arrange for the cremation of her remains and their interment according to her wishes. We needed to make arrangements ahead of her death because of our situations--we both live outside of the Bay area and due to health issues are unable to travel. All our business had to be conducted via email and over the phone. Preliminary online research cautioned us about the pitfalls and potential problem of enlisting the services of an unscrupulous and/or unreliable cremation/funeral company. Fortunately after some additional searching we found Pacific Interment. From the start PI did an excellent job of informing us of options and rates, and their online planning process was simple and straightforward. The online forms were easy to complete. The few questions we had were quickly answered in the detail we sought. When my mom died all we had to do was notify PI, make payment of the previously agreed upon fee, and they took it from there. They picked up her body and transported it to their crematorium, cremated her per our instructions, put her ashes a pre-selected urn, and delivered it to the cemetery where her remains were interred. Within a week's time they had sent us the number of death certificated we'd requested that were needed to settle her estate. In sum, these folks are easy to work with, trustworthy, reliable, and put a premium on providing excellent customer service. Settling Mom's estate was a long, complicated process, but thankfully PI's pre-planning option permitted us to have Mom's remains cremated and interred according to her directions, with absolutely minimal effort on our part.

I want to express my thanks to Jasmine Cheung, a physical therapist, who was extremely helpful and…read moresupportive to a good friend of mine at your facility. She was very kind to and patient with him. A real professional!

Been to many of these care facilities to visit elderly family members in the past and this one felt…read morenicer. Not the hardware but the nurses seemed to care which was nice. I saw my aunt was relatively happy and relaxed which is a good sign.

*Disclaimer: This facility is no longer "St. Francis Heights". Goes by a different name owned and…read morerun by a different company. Generations Health Care (HQ in southern California) operated Saint Francis and my rating pertains to them, not to the current ownership, which took over within a year after COVID-19 was officially declared a pandemic in the U.S.* ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Situated in a quiet corner in a fairly quiet neighborhood but also with easy access from Highways One and 280 is this care facility. Saint Francis Heights was very good for patients from Daly City or coming from the western/southern districts of San Francisco, who needed skilled nursing after a hospital stay. Some of those trying to recover end up requiring 24-hour nursing care long term. The building is at least a few decades old, and rooms don't have the newest shiniest advanced equipment, but it is kept very clean and mostly functioning fine. Staff did their best in caring for patients and residents. Nutritionists did what they could to provide individually tailored meals, but bottom line, the food and beverage were average quality hospital type fare. The pandemic posed the most enormous challenges, with regard to just trying to retain staff and keeping the virus at bay -- a virtually impossible task at any care facility. Many services and amenities were continually postponed or stopped altogether. And unfortunately COVID struck many here, patients and staff alike. Heights administrator communicated to families in a timely manner and heeded guidance from the County, even with constantly changing rules. By the way, St. Francis Heights is not to be confused with St. Francis Pavilion, the two-story structure next door. It's a separate building with a separate administrator. Still, both facilities are under same ownership and utilise laundry and kitchen facilities located at Pavilion and on occasion they share staff. Special thanks to former administrator Kordell, former nursing director Jessica, social service manager Nelai, nurses Carmen and Mary Lou, CNA Carmen and Neil, and Michelle of business office, for all their efforts. Patient care, attention to residents and family briefing were all markedly better when Generations Health Care was operating St. Francis Heights, before it was sold to an east coast company that runs nursing homes.

My mother was there for six months... She was diagnosed with dementia while she was there. I was…read moreshocked at the employees on every level and their response to people with dementia. No training in this department I assume. It just wasn't my mother. I watched a patient screaming in the hall at a nursing assistant who was screaming back at her. 100% unprofessional. their Covid knowledge was absolutely abysmal. They roomed Covid positive people with healthy people, and tried to say that was normal and OK. There were a few times that I observed the nursing assistance sitting in my mother's room, reading a newspaper or watching TV while my mother was sleeping and not caring for her at all. But that was not the majority. But there are bums collecting a paycheck in every occupation. On the flipside, MOST of the nursing assistance really did try. They're overworked, underpaid, understaffed. They don't have to be charming or sweet or entertaining but they do their job. BIG ISSUE! I did draw attention to the on-site nurse, the pharmacy nurse that would pass out medication. They did not watch medicine being taken. I found a collection of pills under my mother's tissue. The pharmacist swore up and down that he had watched my mother take the pills. Had no answer when I presented a handful of them. Nor was there an apology. But I sincerely think most of the people there try hard and an overwhelming job. the food was not cuisine, but it was edible and decent.

My family relies on this program for my grandmother because sometimes there are times when we can't…read morebe at home to feed her so for us to have this is a blessing. With all of us working, we need to have this because this place provides for older people different programs for them to enjoy, get out, and socialize. There are meal programs and of course, they provide medical attention when needed 24/7. On designated days, the On Lok vehicle comes to our house and picks her up. She gets to meet other people and make new friends, eat lunch, and play some activities. Then, they drop her off later at home. I highly recommend this place because it is very helpful and can keep you sane while trying to take care of a million other things and not have to worry about your loved ones because they are in the best care possible. The staff are very helpful and are happy to answer any questions you may have. It is a lengthy process to get into the program but it is well worth it if you have the time and are willing to do what's best for your family member.

This senior center has wonder programs but the meals are incredibly tasteless. I don't know who --…read moreat the SFGov? Department of Aging -- plans the meals but the food is not nutritious for seniors (remember seniors need at least 30 grams of protein per meal) and not nearly tasty enough for a latino demograph.