If you hold in high regard businesses that uphold integrity and ethical conduct, then I encourage…read moreyou to read further. On Wednesday evening, prior to an early Sunday departure for a vacation, I visited Natural Nails in Andover seeking a manicure and pedicure. Initially, I encountered an inconvenience when the online reservation system assigned me to an employee who was either on vacation or unavailable upon my arrival. I chose to overlook this. As I settled into my chair for the pedicure, I decided to indulge in a more luxurious treatment--something I rarely do. Just as I was becoming comfortable, another technician approached to commence my manicure simultaneously. This caused a disruption, as I was unable to utilize the chair's features and had to awkwardly hold both arms to the left to accommodate her work. The experience was chaotic and distressing. The use of the dremel tool was particularly painful while grinding the cuticles, rendering the session quite miserable. Later that evening, I completed a survey provided by the owner, Nini, who apologized and offered a discount for a future appointment. By Saturday evening, one of the builder gel nails had already detached, despite being told they would last three to four weeks. I sent a photograph to Nini, who again merely apologized and extended a discount on my next service. Due to time constraints with my flight, I was unable to return for a repair and resorted to painting over that nail myself. By Sunday, another nail had fallen off, and I inquired about a refund. The response was, "No refund, it's the policy." On Tuesday, a third nail detached, clearly indicating that something was amiss in the application process. Nini's policy states that they will only repair issues within five days, with no refunds offered. I can confidently say I will never again patronize this establishment. I know of another individual who visited Natural Nails and was charged $90 for a builder gel set, with prices varying each visit--sometimes increasing with discounts. My initial set cost $65. She, too, has ceased visiting this salon. Having worked diligently for my earnings, I refuse to support businesses that do not operate with honesty and integrity.

So we have gone to this place a few times for full set with French tip. Was charged $70 ish,…read morenormal. This time for the exact same thing they charged $105???? The price for a full set and polish is $55 or $65. How has it doubled in price? Another thing, she did French tips but had one nail on each hand a solid color. The tech said she didn't want to polish that one nail on each hand, really?!? So they put a white color acrylic nail on. I'm planning on going in there and talk to Them face to face with receipt of our past visits and pics of the nails and ask them to explain. Ugh

Everyone was so nice, friendly and accommodating. They go out of the way to make your experience…read moregreat.

My friend went in and they made her bleed in her toes She…read moreeven told them that she was afraid of bleeding and it happened anyway

I went for the first time today and it was amazing. Very clean and the staff is very welcoming…read more They have many colors to choose from. I would definitely recommend. I got a fill with Polly and she did an amazing job. She took her time and was gentle.

I absolutely love getting my nails done here! everyone is so kind and the quality of the nails is…read moretop notch. the shop is really beautiful and you're always offered a drink while you're getting your nails done! the owner is so sweet and always makes sure everyone is having a good time and is happy with their nails. overall, i couldn't recommend this place enough and i will never go anywhere else to get my nails done! i love my nails every time i get my nails done here i am never disappointed!

David and Katie at J Nail Studio Coon Rapids are absolutely fantastic. They are talented,…read moreprofessional, friendly and consistent. I have been seeing them for all my nail needs for over 8 years! My daughters also see them. I usually do a pretty neutral nail (included pics), but I have seen their incredible nail artistry and it's amazing! I wouldn't see anyone else!!!

From the owner: I am deliever high-quality manicures, pedicures, and other nail treatments. I have extensive…read moreknowledge of nail care, as well as the latest trends in nail art and design. My experience also includes working with variety of techniques, from gel and acrylic nails to 3D art. Listen to my client's wishes and make recommendations to help them reach their nail goal. As a professional, I am committed to delivering exceptional results every time.

I am sooo picky! I just moved here 2 months ago and went to another place twice, decided not for…read moreme. Then a different place, definitely a no! I think I finally found my NAIL HOME!!! I will keep you all posted.... For now Ally and her crew a 11 out of 10

I'm not sure what everyone has against this place, it's literally my favorite! The staff are so…read morenice and caring. I've always been so well taken care of and the work they do is incredible!! I brought my niece with me to get her nails done for the first time and they made her experience fun and wonderful. It's also so relaxing in the salon, beautiful music and comfortable chairs. They make paying so easy with venmo and zelle, along with cards and cash. ​

Kathy was top notch! Thank you,Kathy…read more She was very focused while working on my nails and was always kind to keep me from getting bored.

Very amazing service! Every employee was so kind and welcoming. My nail artist did an excellent…read morejob. I highly recommend coming here. I will indeed be re-visiting!

Belle is both adept and adorable! I enjoyed getting my hard gel nails done by her and I appreciated…read morethat she worked with my sensitivity to the uv lights. I have previously had Layla do gel-x and she did a great job with my French style.

tl;dr: *Significant* lack of quality control, did not read or take time to accommodate my requests…read moreor have a conversation about what was reasonable vs. I wanted to help decide what would be best. Full review: A friend recommended this nail salon--their Instagram and website looked great; I was excited to try them out. Called and made (2) back-to-back appointments--pedicure and manicure, said I was open to either regular nail polish or gel, but I wanted to talk to the tech to decide about a broken (natural) nail and what we could do about it. I also mentioned I had my own bottle of polish that I was hoping, but again, not insistent we use (regular, not gel). I asked for art on the manicure, and asked for no leg massage on the pedicure. I'd seen Prose has a membership program and I was interested since wedding season is coming up. Once I arrived it was a little awkward since my tech wasn't ready/available yet, but I figured that's normal and shrugged it off. The person who greeted me immediately handed me their gel options and when my tech (Bill) came out later and saw my regular polish bottle, told me we couldn't use it (it was glitter--I applied it over the gel after the appt). I wasn't surprised they pushed gel--nearly every salon I've been to does. The tech gave me a leg massage during the pedicure--so obviously either no note was made or it wasn't read prior to my service beginning. I could've said something and didn't, so I'll own that. The UV light kept turning off before the polish could cure, so I had to keep holding my foot up higher to try to set off the motion/proximity sensor or whatever was keeping it on. I noticed after the appointment the tech cut my two big toes at different lengths so more below-nail skin shows on my left toe than my right. I always leave my big toenails a little long before a pedicure so I don't make this exact mistake, and allow a professional to do it right--that didn't help me this time. For my manicure, the tech did fix my broken nail with a nail extension, but cut and shaped my middle finger nails into different shapes--the one with the extension is visually much pointer than my other natural shape. If he hadn't cut all but 1 of my finger nails down to match them, I would assume this couldn't be avoided but obviously it was just a lack of quality control/care. I could tell by this point that he was not going to be very good at the nail art and I'd wanted to ask to remove that add-on entirely so I could do it myself later or go someplace else for better service, but didn't. I told him I just wanted my thumbs done w/ art. We couldn't fit both of the nail stickers I'd brought and wanted, so we just did one on each thumb. Obviously w/ nail stickers, more topcoat has to be applied to cover and there are bubbles in my left thumb nail--fine--I've had that happen before. He applied too much oil all over my cuticles, told me to rub it in and then rushed over to tell the receptionist what services were done. The oil smelled good, but I hate the feeling of oil on my hands--to be fair I didn't tell them this, but he also didn't need to put SO much on that I could feel myself unintentionally rubbing it into my steering wheel on the drive home. Paying took a while since the receptionist had just arrived and seemed to be a little new to her role, but I'll admit that really isn't much of a irritation--I care more about the lack of quality of the mani/pedi. I will note that there was no tip option--if I missed it that's genuinely my mistake because I still would've tipped 10% or so--I don't believe in not paying gratuity. I accidentally provided a 5-star review when I was trying to get through the iPad process to pay (the iPad and the receptionist were not moving very quickly), so that was my mistake. I asked for a printed receipt but was told they'd email it to me (they did). I noticed once I got home that he didn't push the cuticles on my fingers back, so now I'm trying to decide if I should leave them (they look stupid), or push the cuticles up and then try to overlay my glitter polish to try to smooth over the look. I also have nail stickers that might cover this issue, but that wasn't the design I had in mind. My expectations were high, but I could've settled for good/average. I have all the tools at home to do nail art stickers, I just hate trying to get a good base down on my non-dominant hand, and a professional pedicure is always better than what I can manage at home. I fully regret calling and scheduling this appointment at Prose, but I am glad I know they aren't the right salon for me *now* instead of later this year when I need service done before wedding season.