Service was very slow and unorganized, no one greets customers upon entry and no one is moving with…read moreurgency. Not even sure why they are needed for DMV purposes, I had a much smoother experience at the ACTUAL DMV when getting my Real ID versus this place that seems to charge a person for everything they do as far as printing your documents, there are all these fees listed in addition to what you need to pay for via your actual vehicle. I'd say use thr online services or go directly to DMV and for insurance call someone get some quotes and save yourself a lot of time over dealing with is Angency it seems to be more stress any money than if you have a dedicated appointment with DMV or a Insurance Broker who sets an appointment vs having all the customers standing around and asking who is next etc. Definitely could use some improvement.

Literally go anywhere else - this place is terrible. Their staff's rudeness is only trumped by…read moretheir incompetence. Had so many issues so will only write a few: 1. In total it took almost 6 months to get my plate (antique plate and then a vanity antique plate). PennDOT does take a while on these but about half that waiting was because of general incompetence on the agency staff. 2. When my first plate arrived they called the wrong number to let me know it was ready (they had called me a few weeks earlier because of another screw up on their part so they had my correct number - just dialed it wrong the second time). I called them 2-weeks after my plate had been sitting there and they said it was "still processing at penndot". Reached out to my local congress person 2-weeks after that to see if they could contact PennDOT directly and they did and PennDOT said they shipped the plate out the month prior. Called the agency again and they said "yes it's here - we called you a month ago to let you know" but again they called the wrong number. So they both called the wrong number AND didn't tell me the plate was ready when I called them. Additionally every time I called and asked for an update they said "we'll call you when it's ready" and acted very annoyed. If I didn't keep calling in I'd probably still be waiting for my plate. 3. PennDOT made some mistake when processing my vanity plate and had to redo it - again had to call the agency to have them call PennDOT to see what was going on - if I hadn't I probably would never have gotten the plate. They had to resubmit the paperwork but at this point PennDOT had increased their rates so i had to pay more on top of this. 4. Generally they just don't know what they are doing, are actively working to get things done with the government agencies they work with, and overall just act annoyed when you try and get more information from them. One mistake here and there is annoying but not the end of the world - this was different - this was systemic incompetence that is not worth the headache or risk.

Changes are so easy with mccollum and they don't try to upsell you on anything. I like going…read morethrough periodically to see if we're missing anything from our coverage. Knowledgeable staff who is out to save you money.

Had used Erie for four years with both auto and homeowners insurance but as soon as I had to make…read morechanges due to COVID - Brian canceled my policy with just a letter in the mail and several attempts on my end to call and email him were not returned.

I recently applied for coverage and was approved. I had a few questions regarding the documents I…read morewas sent and some of the details of the coverage. I sent these questions in an email to the agent that provided me with the quote. My questions were repeatedly ignored and I kept receiving phone calls and emails from the agent to finalize my application. I sent multiple emails to the agent explaining that I preferred to have my questions answered via email. Eventually she told me her manager would respond to me. The manager never responded. I followed up again with the agent and she told me that she was the agent assigned to my application. Again she refused to answer my questions in writing. I would not recommend this company especially if you have any questions regarding their coverage.

After 30 years only claim was damage from improper storeage. Sunlight had faded old collection's…read morefinishes.ie MY retirement. Appraiser noted all damage. So why pay 30k in premiums over 30 years a very very loyal client . They are in the business Of NOT paying.Even with family of lawyers prepare to sue to get the coverage you pay for. Kirk Van Orsdel actually pay and they will be my next call. 40k damage is serious.So w/ a home business and alarms with cameras etc etc etc. Excuses just do not make it.Plus they have moved so many times( it's tax evasion I'm betting) . Buyer beware.

I went here to get my truck legal after the company I bought it from went out of business…read more They helped me get my truck done and saved me the $1709.00 I had already paid when I bought it from them. was told at other places I would have to pay again since they didn't but these ladies know their stuff and took care of it for 30$,ty so very much your a great local business that more should try to be like more ...

Went to this place to surrender my NY plates when I got my PA license and plates. Here I am three…read moreyears later trying to renew my license in PA but there was a hold as I was flagged by NYS for either not surrendering my plates or they were surrendered late and I owed $50. Has made trying to renew my license here in PA way harder than it needs to be. Still waiting for the hold to lift. Customer service at this place was great when I was physically there and got the job done three years ago, but now I'm questioning what happened when I surrendered my plates here?

Clueless agents. Pull funds through cancelled policies and managers don't return calls!!! Do not…read moreinvest your insurance needs here.

Fours of premiums , denied claiming I was a fault for " slow leak," that literally appeared…read more Plumber said claim be approved the disagree. So, what is the point of having a home insurance?

Extremely unprofessional. Cancelled my insurance with her and she refused to send me a written…read morenotice of cancellation. Even gave me attitude when I asked for it multiple times.

I want to personally thank Latoya Taylor for all her hard-work. I was moving into the state and…read moreLatoya answered every question in a timely and professional matter. I will gladly be her customer for life! Thank you Latoya!