Apparently Thomas Young no longer handles the clients himself…read more Well, i called, asking for Mr. Young... the lady said she would help me. i told the lady we needed to find a new home insurance company, one that would be more conscientious and inclusive, in comparison to the one we have currently. After what seemedLike twenty+plus minutes of very personal questions (in order to get a Quote, which she said i had to), turns out they ONLY accept clients who purchase all of the other insurances too, Like auto and life, i Guess. i told her that we only needed home insurance in Aiken for our South Carolina home. The lady said she could not help us......... but, then she said they have an affiliate, American Modern, that could represent us for home only, however it turned out that they could not help us afterall, because our home is in A Living Trust. What a waste of time.

I am a long time client and value the friendly, personal service I receive at Thomas Young Agency…read more I like being able to have face to face transactions as well as phone or email contact with people I know, and who know me and my needs. I am always welcomed graciously, and my agent and other staff always takes time to answer any of my questions or concerns...and you can always talk to the boss too. When you can spend your money anywhere, it's good to deal with people who appreciate your business.

Mr. Saul demonstrated exceptional professionalism, providing clear, knowledgeable, and thorough…read moreassistance with all of my needs. He went above and beyond by offering additional support, and I would highly recommend his services to others.

This is the friendliest office in Aiken! I have been with the Scott Saul agency for several years…read moreand they have always been quick to respond to any necessary policy changes: new vehicle or new asset. And always treat me as a person, not a policy number.

Very unprofessional and quite "clueless" in regards to information. Only had experience with Craig…read more- I believed I may have interrupted his 800am nap time. The other person in the office who I asked about why I had waited for over 1/2 hour with no response said that "He was hard of hearing and sometimes naps". She had been talking loudly on her office phone with a possibly not work related call and I had to go back to her office to get some attention. I won't return.

Very helpful, knowledgeable, and friendly people. I would highly recommend them if you are in the…read moremarket for health insurance! It's so nice having someone in your corner to help and explain things rather than signing up on the computer.

Best agency around! I called and let them know what I needed since I was purchasing a new home…read more That's all it took. They took care of the rest! Robin rocks!

Very nice personnel…read more They are very willing to help you. They made sure everything was on the receipt for reimbursement before they let me leave the office. You don't get assistance like this from every insurance company.