Apparently Thomas Young no longer handles the clients himself…read more Well, i called, asking for Mr. Young... the lady said she would help me. i told the lady we needed to find a new home insurance company, one that would be more conscientious and inclusive, in comparison to the one we have currently. After what seemedLike twenty+plus minutes of very personal questions (in order to get a Quote, which she said i had to), turns out they ONLY accept clients who purchase all of the other insurances too, Like auto and life, i Guess. i told her that we only needed home insurance in Aiken for our South Carolina home. The lady said she could not help us......... but, then she said they have an affiliate, American Modern, that could represent us for home only, however it turned out that they could not help us afterall, because our home is in A Living Trust. What a waste of time.

I am a long time client and value the friendly, personal service I receive at Thomas Young Agency…read more I like being able to have face to face transactions as well as phone or email contact with people I know, and who know me and my needs. I am always welcomed graciously, and my agent and other staff always takes time to answer any of my questions or concerns...and you can always talk to the boss too. When you can spend your money anywhere, it's good to deal with people who appreciate your business.

Mr. Saul demonstrated exceptional professionalism, providing clear, knowledgeable, and thorough…read moreassistance with all of my needs. He went above and beyond by offering additional support, and I would highly recommend his services to others.

This is the friendliest office in Aiken! I have been with the Scott Saul agency for several years…read moreand they have always been quick to respond to any necessary policy changes: new vehicle or new asset. And always treat me as a person, not a policy number.

My husband and I were trying to find health insurance that would be better than where my husband…read moreworks. I have so many illnesses and need different doctors to treat me. We had someone from Insurance Masters office, to help sign people up for insurance, stop by our home. We listened and were impressed. They contacted us as to what we needed. With everything, we would have to pay something every month. No problem. I made my first payment and this is where it all fell apart. We got a letter from BCBS that our insurance was cancelled and our money returned. BCBS said that we were the ones that cancelled it. Why would we cancel the insurance! We contacted Insurance Masters and they were checking it out and tried to re-establish it to no avail. During all this time we talked with someone different each time, as well as the manager. They had no clue what to do. Here we are with no insurance! Then when they tried to get us insurance, the price went way up. We couldn't afford it. So we had to just take the free insurance, which doesn't cover enough and makes it cost more for prescriptions and doctor visits. I have had to do without necessary doctors and tests. Insurance Masters didn't help us at all. During talking with them, each person we talked with told us something different each time; what's covered, what they could do for us and finally no communication at all, like they gave up on us. We will never use them again nor recommend them to anyone. Do Not Use them to help you get what you need or for consistent communication.

From the owner: " At Insurance Masters we have licensed agents and advisors…read morethat specialize in Health and Life Insurance that shop the market to obtain the best rates for comparative policies. Tel: 803-761-0222 If you make the wrong choice in selecting your Health Insurance it could cost you dearly . . . possibly resulting in lack of urgently needed care or even financial disaster as a result of inadequate coverage. Don't make that mistake. At Insurance Masters our team of experienced agents will compare the differences between the many plan options available to you . . . and help pick the right pan to protect you and your family. "

Very unprofessional and quite "clueless" in regards to information. Only had experience with Craig…read more- I believed I may have interrupted his 800am nap time. The other person in the office who I asked about why I had waited for over 1/2 hour with no response said that "He was hard of hearing and sometimes naps". She had been talking loudly on her office phone with a possibly not work related call and I had to go back to her office to get some attention. I won't return.

Very helpful, knowledgeable, and friendly people. I would highly recommend them if you are in the…read moremarket for health insurance! It's so nice having someone in your corner to help and explain things rather than signing up on the computer.