Beautiful people! They have a peaceful setting within a professional office. They are all a…read moretremendous help during a difficult time.

Poorly written intake form and unprofessional office staff. You may be declined service after a.)…read morebooking an appointment and/or b.) filling out their intake documentation. This was not stated verbally or in written format. So according to this process, they can get your mental health history and then decline to treat you. I did not experience them as LGBTQ friendly. I booked a couples counseling appointment with my wife. It seemed that the front office staff was unable to understand that we were a couple. They thought we wanted individual therapy even though we booked a couples counseling appointment. If you are queer and want to work with this practice, I recommend vetting their qualifications to treat "LGBT" people. Since it's listed a lot on their website, it's worth inquiring. It also looks like a fair amount of reviews for this practice are written by non-clients. I suspect that their rating from clients is lower than it appears to be.

I cannot say enough amazing things about Jane. My daughter has been in counseling for about 3 years…read morenow and we never saw any results until we started seeing Jane. Jane doesn't just help our daughter, she has given me countless tools as well. I finally feel like I'm actually equipped to be a parent for the first time in 10 years. I also picked up her book Raising Humane Beings and I couldn't put it down. I read the whole thing in 2 days and had so many "ah-ha" moments. The way I parent has basically done a complete 180 since meeting Jane and our family feels so much more calm and connected now. Jane was born to do this work. I've even decided to start going to her myself for non-parenting counseling as well. If you want actual results from counseling, look no further. Jane is the real deal. Edit: After reading through some of the other reviews I feel the need to add that some of the tools Jane offers may not be considered "conventional"... and that's a GOOD THING. That's why her tools actually work. Don't expect the same old song and dance you're going to get from any counselor you go to. If you go into therapy with an open mind and a willingness to do the work, you will see results immediately. An example for me was her "talking stick" exercise. I thought to myself "there's no freaking way out family is going to sit down and do talking stick"... and after Jane had my daughter and I practice it in a session, it's our new favorite thing! It instantly made me feel so much more connected to my daughter and helped her feel heard and validated. But again, having an open mind and being willing to try something different is key. You have to actually want your situation to change, otherwise no counselor or amount of therapy will work. Seems like the only negative reviews were from people that either never actually had a session with her, or went in and didn't try the tools she recommended, which says less about Jane and more about the reviewer IMO.

Since meeting Jane, my relationship with my partner has transcended any space it's been in before…read more We have ben able to lean into the tools and see real change occur between us. It was difficult and the methods never felt helpful in the moment because of our patterns but we learned that they were doing deeper work in spite of our resistance. While there's a long road ahead, we finally feel like we're in sync.

The front-office staff (receptionists, etc) are absolutely terrible. So far my therapist has been…read moregreat overall, and the pharmacy staff are AMAZING, but the reception staff who answer the phones and check patients in are just awful. They are cold, uncaring, unsympathetic, and downright lazy. When I first checked in they were all sitting around eating food, playing on their phones, and talking with each other. I had to wait for them to finish a conversation about in-office gossip before they even acknowledged I was standing there. After an hour of waiting I went to ask why my appointment was scheduled an hour ago and I was still waiting, and I believe they never even finished checking me in the first time because after the 2nd time I went to the counter my therapist came to get me within 5 minutes. In addition to that, they just don't answer the damn phones and sometimes straight up ignore them ringing. When they DO answer the phone, they will put you on hold. Then another person will pick up the phone 5 minutes later and put you BACK on hold. Eventually you will end up at the voice-mailbox but they will never return your call. I tried for three days straight, calling 4-5 times per day over a 4 hour period, and each and every time I ended up leaving a voicemail that never got returned. When I was there for my appointment there were 4 receptionists and not a single one of them were doing their damn job. If they replace the front-office staff then this could be a decent facility, but until then I suggest finding another mental-health care facility.

My experience here was horrible. I was persuaded to return "for my own good" after suggestions that…read more I was "too sensitive" and so on. This is a terrible place. The counselors have questionable training, shaky ethics and often seem to bring personal bias to their interactions with clients. There is a streak of cruelty and a disingenuous quality to their advice. Record keeping is sloppy and test results lost. At one point they insisted that I'd never had a particular test, thus nothing to report. Some weeks later, the results miraculously surfaced. Sadly, many of the clientele appear to be extremely vulnerable folk with limited choices. I realized that I had a choice. I heartily recommend that you avoid Terros. This place is toxic.

Sadly never got a call back. I called a couple different therapist and she is the only one I never…read morereceived a call back from. Guess she doesn't want to see any new clients ‍‍

I started seeing Sefa during a period in my life of significant change. I had recently gone through…read moresome pretty serious medical treatment, and it was the height of covid. I had to take a step back from work, and I was stuck emotionally, physically and professionally. Actually both of my parents had received coaching from Josefa years before me, and it helped them immensely. When I began my journey with her I wasn't sure what to expect, but it has had a significant impact on my healing journey. About a year after I began coaching sessions, my wife started going also. Our entire family is better for it.

After receiving coaching, I must say that even though I was impressed by her books, Nadine's…read morebreadth of knowledge far exceeds what she's managed to publish so far! Having attended coaching with Nadine since November 2015 I have experienced her counsel and recommendations as insightful and intuitive. She does not give just any pat answer or response for individual issues and instead uses insightful empathetic and intuitive guidance that seems to cut directly to the heart of a situation's resolution. I truly appreciate what I have learned from Nadine and suspect that I will use her life coach counseling for the foreseeable future. I know that beyond the coaching, she also has some great classes coming up and I look forward to attending and learning even more.

Nadine. An amazing life coach and teacher of dwelling into the real wants in ones life and making…read morethem happen in the real world. I own all of her books and can't wait for the next one to come out.

Responsive, helpful and has many resources! Recommend for any parent that needs direction when it…read morecomes to their child's mental health.

A senior member of this organization, Zoe Flippen, ILLEGALLY rented an AirBnB from me and pretended…read moreto be the one staying. Instead, she allowed a client to stay at my property. The client had numerous children at the property. They behaved egregiously by breaking the couch, a window, staining linens, breaking the garbage disposal, stealing numerous household items. Zoe Flippen ultimately confessed to making the reservation from her personal AirBnB account and also stated that she would make sure I was reimbursed for the damages and that she felt terrible for the situation. Unfortunately, she did not take financial responsibility. She allowed AirBnB to step in and they reimbursed 40% of the out of pocket expenses I incurred. Zoe and Open Hearts Family Wellness DID NOT make up the difference and have stopped responding to communication. Any organization that functions at this level and fails to take accountability for their actions should not be trusted, in my opinion.

Janet Callahan is one of the best in her field, I've been seeing her for more than a decade and…read moredon't know what I will do when she retires. Janet is not a counselor, she's not there to talk about your feelings or give you "homework" to make you feel better. She's there to manage your medication and ensure that it is working as it should. She's not a teddy bear, but she is friendly and professional and intelligent about what she does; I'll take that any day. I've found that Janet is not typically late and she expects you to be on time as well. If you are late, she reduces your appointment time so she's not late for the next patient. This is how it should be in my opinion, as I don't want my schedule mucked up because you couldn't be on time. If you're looking for someone who is simply amazing at what she does and who gets results, I highly recommend Janet Callahan.

I would never suggest anyone going here after my experience this morning with Dr.Drake. I have a…read moredegree in social work and have been a little apprehensive starting therapy because I worry it would just be things I have already told myself or came to the realization of in past classes and in my line of work. In the end, while very emotional, I asked for some concrete details on future sessions and how it would be effective. This apparently offended her as she stood up and told me I could have her refer me to someone else and walked out. She didn't even give me a second to collect myself, shake my hand, or look me in the eye as she very quickly said bye. I was then forced to be in front of a group of strangers still crying while I paid my co pay. I was embarrassed and felt that someone who has been in this industry as long as Dr.Drake should understand why people want to know their treatment is going to be effective as it can be expensive and takes time out of their day. I left feeling guilty and hurt which is not how an individual should leave a therapy session. Dr. Drake if you don't enjoy your work do not push that onto clients/patients.

Sergio the "counselor" I don't even know when we to begin…read more The counselor was rude, unaware and clearly UNTRAINED. This seem to be a common theme to EACH employee. The only decent people here were the front desk guys. They are not here to help anyone who is genuinely looking for recovery. Insulting comments such as "Oh, you must work at a method clinic as a response to my crazy work hours. The list goes on... place is a absolute scam!

There are so many wonderful things that I can say about this company. They are so nice from the…read moretime they answer the phone. They have made what seems the impossible, a realistic goal to strive for to achieve. I am helping a friend of mine who was in need of their services. They were able to set up an online evaluation within days of my call, not like the others who said they were booked for weeks. To be able to have the evaluation completed online was a God send. It makes it so much more do-able for people that don't have their license and don't drive to be able to meet and complete the requirement set by MVD. Even after the screening when I had questions about the next step for my friend, Nathan was so knowledgeable and cut out all the confusion. He even made a recommendation of a provider who can help... I know someone else who will benefit from a Stonewall Institute and will be sending him over next as well as let him know it's not as frightening as one might think...just get it done!!!! Thank you Nathan and Stonewall.