We changed from one hospice provider who was not good at communicating after checking on Dad, to…read moreGood Shepherd. I wish we never would have changed. Good Shepherd is worse at communicating and even more terrible at responding. Dad's catheter was "backed up" for days. The nurse removed it altogether because she didn't have the right parts. Now Dad is uncomfortable and wet due to his incontinence and he doesn't want anyone to put a catheter back in. Because of his catheter being blocked for days and his confusion and agitation, we believe he has a UTI. We were told by the people answering the phone at the main number that it will take days to get his urine checked. We requested an antibiotic and some pain medication because Dad says he aches all over. Nope. We need a doctor's order. Again, lets just wait. I thought the main goal for a Hospice service was to keep the patients comfortable? Maybe they should think about changing their name... Update: I just spoke to Brandi Cooper who is AWESOME! If everyone was this thorough and communicated this well at Good Shepherd I couldn't recommend them enough. Hopefully, she was able to get everything between my Dad and Good Shepherd unstuck. We'll see.

It is with great gratitude that I write this letter in regards to Good Shepherd Hospice. We were…read morereferred at the right time to them and they were truly a blessing to us. I live 200 miles away from where my Mom was and they communicated with me on a regular basis and I was able to visit her a couple more times before she passed. Good Shepherd was vital in assisting her with pain control in spite of the nursing home not being prepared with her pain medication when she arrived there. I feel like they really cared about her and her well-being. I cannot say enough good things about all of the people who cared for her during this time and what a tremendous lifeline they were for me and my family. I would highly recommend any family that is in need of hospice care for a loved one in the Oklahoma City area to contact Good Shepherd Hospice.

They took care of my MIL while she was in a skilled nursing facility for over a year. Always very…read moreprofessional and if she needed a nurse they were always ready to come. They kept the family up to date on her issues. During her last 4 days of life, they had someone with her in the room for 24 hours. Not only to minister to the family, but mostly to be sure that she didn't die alone. Everyone pitches in for these watch's from Chaplin's to Social Workers. They were a great comfort and have to continued to be there for the family if needed.

I can't thank physicians choice enough!! They are absolutely the best. They showed such…read morecompassion and care. Anytime there was a question a nurse same right out. They offered so many services and help. Our case manager Toya and Nurse Lisa went over and beyond. God bless them. My family and I are so grateful. .

As nervous as I was to utilize hospice, it was a great decision, the staff was very informative of…read morewhat quality of life services they could and would provide and after the approval went through, each staff member kept in constant contact with me. I have only been aware that hospice was "the last thing prior to death." What I've learned about hospice is they truly care for their clients and treat them like family. I truly trust Frontier that they provided my family member the absolute best care I could have asked for.

Frontier is not genuine nor responsive to patient needs. Frontier allowed a dead patient to lye on…read morethe ground waiting for paramedics because their on call nurse was sleeping.

Kindful Hospice was amazing!!! I would give it 100 stars if I could! The emotions of losing a loved…read moreone is never easy, but we received the best support from so many of their wonderful staff. Laurie met us in the hospital and explained the services that Hospice offers. She was warm, professional and listened to our needs. Within hours a crew was at the house to set up everything we would need. The on-call RN Mike was outstanding. He provided clear plans, and education on what to expect though this process, which took the fear out of subtle changes our loved one went through and empowered us to help care for him. Mike helped us plan a medication schedule that significantly reduced his suffering. Sherri the Chaplain was with us during some very difficult times and helped us all through it with such grace and kindness. We could not have asked for a more beautiful experience of being surrounded by family and love during his final hours. We are so grateful for Kindful Hospice!

August 2023 I recently had very bad experience with…read moreCrossroad Hospice... A very tall man who said he'd be my case manager came to home. First day, was all medication, etc. Second day he was explaining nurses that would be coming in next day or so, etc...He did a count of my medications, I was fine with him being a little bit scornful telling me the prescription was typed in on numbered blister pack, top right, instructions all typed in. When Crossroads first came my medication was to be dispensed every 6hrs. Well I had experienced some new pain and discomfort in my throat and last Hospice had dropped me for 'non-progression of Lft Lung Cancer tumor' I let my Oncologist know and she of course said, how could they say that without a current 'Pet Scan'. Dr. ordered a new Pet Scan, and appt with her office. Sadly the new Pet Scan showed my tumor had doubled in size and moved into my throat. So, needless to say, it was way worse...on that day my Dr changed one of my medications frequencies from every 6 hrs to every 4hrs. So this took place on 2nd day of Crossroads Hospice. When man came and did medication count he instead of checking new orders typed on top of new pills that were delivered night before he started accusing me of overtaking my one medication and refused to look at typed orders on medication. Change made prior to new hospice from 6 to 4 hrs apart. Yes I know when you go on Hospice you no longer see your Dr, etc. You go fully under the Hospices care, no one elses. They have their own Dr who takes over your case & all desicions about it. I was in shock the way this man from Crossroads refused to look at my Oncologists change of every 6 hrs to every 4hrs on medication frequency when man with Crossroads just seemed joyous to accuse me of overtaking my pain meds and jumped up, refused to look at orders and treated me as though I was a drug addict and proceeded to leave all medication Crossroads had, had delivered and was extremely rude and left my home. He said prior to leaving I had overtaken 20+ pills! No, I had not! Dr changed frequency of pills to every 4 hrs from every 6. If you do the math it adds up! Not hard, but this guy seemed excited to accuse me and refuse to look at Drs change prior to Crossroad Hospice. Needless to say he gathered his stuff and ran out of house. After my experience with Crossroads that was a blessing. He was rude, condisending and refused to look at new orders made by Dr prior to Crossroads, etc...Not a good Hospice. Wished I would have seen reviews before they were chosen. Not a Good Hospice. Good Luck & God Bless. S. Lyons August 2023

I and my family can't brag enough praises for Crossroads Hospice. Crossroads had a rep available…read morevia virtual chat to answer my questions in regards to possible service set up with my mother at 4AM on a Sunday and then was able to set up an evaluation with a nurse by 9 AM that same day. We were able to admit her immediately and by that afternoon had the hospital bed, bedside table, medications and supplies/equipment delivered. Their aides were professional, courteous and set my dad at ease. He is a tough ex-military, non demonstrative man, so that is saying quite abit! The chaplain, social worker, RN and aides were with us every step of the way. I would highly recommend using Crossroads for your hospice care and support.

Very thankful for Excell! We signed up my father-in-law in early January. I believe that if it…read morewasn't for Excell he would have not recovered like he has! They were timely and professional. We had a great staff of people who came in and treated us like family. Great communication with the office and never had an issue with anyone! Would recommend and will use again when I have a family member in need! Thank you Excell!

I had a bad experience. One of caseworkers seminole workers was just awful. She was late to her…read morefirst appointment and smelled like a perfume shop. She would text vague messages asking me to call her right after surgery with a paralyzed arm, then she wouldn't answer the phone. Another time, she no showed an appointment and again, never did answer her phone that day either. She gaslights situations then says "sorry you're so sensitive, or sorry you feel that way." There are good people, but if you get the one I got, it was awful. The worst part was that I had to deal with her constant phone tag games when I was recovering from surgery and only had one arm that worked. My writing arm/and hand was paralyzed. That's when the Seminole case worker was the worst to me.

If I could give them a minus... I would. I was there so I know this to be true. The patient in…read moregreat pain. 2 nurses, RN's, came out and told the aides to give the morphine-- this means, the aides were required by the nurses to draw up the morphine in the syringes. WRONG! First of all, aides are Not allowed to give meds from bottles. AND... aides are NEVER allowed to give morphine! This is a narcotic! Dangerous! I told this agency that the nurses HAD TO DRAW UP THESE MEDICATIONS IN SYRINGES which they finally did... well, sort of. The two grown children were in their mother's kitchen saying how there was so little morphine in the syringes. I had been a nurse so I asked them if I could look at what they were talking about. First of all, the 2 medications were mixed, put together in one bag. This should NEVER be! They should be kept separate. Then, the morphine bottle said one dose is 0.5 ml. What was in the syringes? 0.1 ml. The nurses had drawn up and the patient was given one-fifth the dose of what she was supposed to get! No wonder she was in pain. The son decided to give 0.4 ml since they had just given her 0.1 ml just before my arrival. It was then the patient finally was able to relax, out of pain, and she went to sleep. Her son and daughter told me their mother had not been able to sleep for 3 days. One nurse showed up soon after I notified the office of this. She had terrible attitude.

If I could leave a zero star review, I would. There are some quality nurses that work here, however…read moreclient beware they will drop (discharge) you on a whim. After a recent surgery, my 80 year old mother was discharged with a care plan to ensure she would receive her antibiotic drip 3 times per day at home. Only 4 days in, I received notification that they had "kind of goofed up on the skilled nursing rates". But was ensured, "not to worry, that there was a plan to fix it". They offered to honor the rate quoted for 3 days. Day 1 became day 2 and day 2 I was put off until day 3. On day 3, the "plan to fix it" was 1) my mom does the drip herself (she does not have the dexterity) 2) she goes to a facility (she does not want to leave her husband of 48 years) or 3) she pays 3x the amount quoted. When I offered another, more viable solution, I was hung up on. Several minutes later, I received a text from the owner/manager that all in home care was being canceled. Interim Healthcare discharged my mom. Yes, they gave the obligated 5 day discharge notice, but expected my mom to pay the new rate for those 5 days. This was NOT a I "kind of goofed up on the skilled nursing rates". This was a gross misrepresentation of the cost of care to get my mother home. Where I am from, when this happens the company takes the loss. In this case, my mom is the one that is suffering. And our family will be the one taking the loss when my mom dies of sepsis from not receiving her antibiotics. This was the SECOND time they canceled service on my mom. Screw me once shame on you. Screw me twice shame on me.

0/5 DO NOT RECOMMEND This company cares nothing about…read morepatients or family. Case worker was absolutely useless. Was advised by their nurses to take my relative to ER and drop him off and make sure he had no way back into his home! They made us feel like we were a bother to them when they were supposed to be there to help and care. Worst experience ever when you are needing help. All they were good for was prescribing and delivering medications. DO NOT USE THIS COMPANY!!!!

Our family can not say enough good things about Oklahoma Hospice Care's support and care for our…read morefamily member's last days. They were respectful, loving, vigilant, and offered us the greatly needed spiritual support and atmosphere that we needed while most exhausted and grieving. They were so kind and unselfishly served our family, when we needed it most. I don't know how we could have made it through without them.Chaplain Randy Weaver kept watch for hours, and taught us to see how our loved one was hearing everything, and still giving subtle clues that they wanted to respond back, but couldn't do much more..They provided peaceful music, pain management, prayers, and more.It was an honor to have them with us.

I waited a month to write this so it would not come across as an emotional reaction. Unfortunately,…read moretime has not changed my perspective. Our experience with Russell Murray Hospice was deeply disappointing from the very beginning. After making the difficult decision to begin hospice care for our father, we were left waiting nearly 24 hours for a return call. That lack of responsiveness set the tone for everything that followed. We expected professionalism and an understanding of the gravity of the situation. Instead, we experienced a pattern of poor communication and missed commitments -- from inappropriate bedside demeanor, to delayed and poorly communicated medications, to gaps in basic care supplies. The most difficult failures came after our father passed. Calls were not returned, response times were slow, and the process lacked urgency at a moment when it mattered most. This was not just our impression. Experienced caregivers in the home, including a former nurse, were equally concerned and confirmed that this is not how hospice care should operate. At every stage -- from the initial call to the final moments -- our experience was defined by delays, poor communication, and a lack of professionalism. Hospice care should support and guide families through one of the most difficult times in their lives with clarity, urgency, and respect. That is not what we experienced.

From the owner: Russell-Murray Hospice (RMH) is an open access, non-profit organization serving a 75-mile radius of…read moreEl Reno, Oklahoma since 1988. A diverse Board of Directors governs RMH. Our program is licensed by the State of Oklahoma and is certified by Medicare. Russell-Murray Hospice was co-founded and established in 1988 by two registered nurses who were dedicated to the provision of excellent end-of-life care. The hospice was named in memory of the founder's fathers, John Mart Russell and Hardee LeRoy Murray, who both suffered with terminal illnesses. Russell-Murray Hospice is the only free-standing, open access, non-profit 501(c)(3) hospice serving central and western Oklahoma. Operating as a non-profit hospice allows us to care for all who qualify for services, regardless of ability to pay.