I just had a great experience with Integrity. Doug was fantastic to work with. He is super responsive and really cares. They live up to their name. read more

I've had a variety of routine and surprise maintenance issues come up over the years with my Toyota Corolla, and Integrity came recommended by a colleague. They consistently get my car into the shop within a reasonable timeframe, and just last week they were able to get me in even earlier than expected, and turned around repairs same day. Prices always seem reasonable for the services they provide, and their representatives are always extremely kind during the diagnosis and communication process. read more

The tailgate on my 2015 Toyota Highlander would not close automatically. I had the struts replaced at a different company, and after replacement, it still would not close. I took the vehicle to two different places before bringing it to Integrity after a recommendation. Integrity spent some time troubleshooting and called me with a quote on the tailgate motor. The price was reasonable and I had them do the work to replace the motor. The following morning, the tailgate failed to close properly. I called Integrity and they had me bring the vehicle in. They discovered some corrosion on a connection, made the repair, and I was able to pick up the vehicle the same day. The tailgate is now working well. I appreciate the professionalism here. They are courteous, take time to understand the issue, asked if I had done any troubleshooting of my own, and are very communicative. I really felt like I had my vehicle in a shop where they cared about making sure the vehicle was functioning correctly. If I need any kind of service or repairs in the future, I will go there first for a quote. read more

Value per dollar is unmatched. Repairs aren't fun but I'm always well informed with the work being performed. They're consistently great to communicate with. Best in town! read more

Had Integrity diagnose and repair a Check Engine light. Brian was very professional and the tech was able to quickly diagnose the problem which, fortunately was a minor issue. Price to repair was reasonable. Great communication from Brian and Tyler. This shop is very skilled at what they do. read more

My husband's niece was visiting with an old 1980's camper van which she drove over from Montana and it broke down on the Olympic Peninsula. After spending a few thousand on a local mechanic it broke down on Tiger Mountain the Friday night of Memorial Day weekend. Integrity was able to get her in the Tuesday right after Memorial Day weekend and properly pressure tested it to make sure all was ok before setting her off on the road. They offered amazing customer service being super communicative with her dad in North Dakota to get it fixed, the repairs were within her budget, and were sweet to pick her up from Bellevue where she was staying with us (and we couldn't drop her mid day with meetings). Most importantly it is running better than before and she was able to make it home safely to Montana. read more

Don't take your cars especially if the car is European. They can't properly diagnose the issue. They will waste your time and money.

Like others, I would give a zero if possible. First quote was 550$ to fix air mass flow AMF device and 160$ to fix oxygen sensor. I studied and concluded I could buy the O2 sensor from NAPA for 50$ and concluded to go ahead and have Inte-grity change out O2 sensor. I also find from Amazon that the AMF is 25$ and the youtube video shows 4 screws in less than 30 min, so I do it my self. easy !! 2 weeks later, I return and ask for a new O2 sensor, that I would pay for myself, after 4 days of no action, I show up, the mean man-at-gate showed me the previous quote, he was LIVID that I had replaced the AMF myself and saved myself 500$ . He politely declined to help me ! His animosity was "over the top" i. e. unguarded. I can only smile and think what a hoax, "Integrity" There is more, but it would just be more nails into a coffin. read more

I am beyond impressed with my experience with Integrity Automotive. I received a referral from a friend in passing as a good mechanic to keep in my back pocket. Little did I know that I would need Integrity Automotive urgently a few days later when my check engine light came on! I called first thing on Monday morning and was able to get an appointment the next day. I was pleasantly surprised because with how busy mechanics are, and with labor costs and shortages, I did not expect to get an appointment for days. Tyler was very friendly and welcomed me to the shop and they have a shuttle service that dropped me off at work, so it did not disrupt my work day. I received text updates and the estimate so that I could approve everything on my phone. I was even more impressed that my car was completed the very same day, in a matter of hours! For the urgent work that had to be done, it was a quality value and could have easily been more expensive somewhere else. I was assured that they use quality parts and take their time to get them. They do not use cheap parts to fix something quickly. They even took it for a few road tests to ensure the job was done. My car now drives like new. I will gladly recommend Integrity Automotive to anyone who needs quality service and a good mechanic. The staff was very friendly and it was a seamless experience. I was beyond impressed because this kind of situation is usually a headache. Thank you, Integrity Automotive! read more

We had a HORRIBLE experience with Integrity Automotive. I would give them ZERO stars if I could. When our daughter's car was rattling due to a bad wheel bearing, she decided to try out Integrity because it was close to her work. They sounded so professional and took her car in pretty quickly. But that was the end of our good experience. They charged for a complete diagnostic test and we paid a total of over $760 to get the repairs done. Just TWO days later, while traveling in the fast lane on I-90, our daughter discovered that her car was rapidly losing speed while the RPM was going off the charts. She managed to pull off quickly at the very small shoulder in the middle of the freeway and had to call 911 to get assistance to get pushed to the next exit. She was absolutely paralyzed with fear. We got the car towed to our trusty mechanic in Woodinville (we have owned the car for many years, and we have always maintained the car well, with the Woodinville mechanic's help), and he told us that the problem was because the vehicle's axle came loose, the SAME area that Integrity just worked on and didn't tighten correctly after the repair. Their mistake nearly costed our daughter her life! And we looked back at the inspection list from Integrity, and Integrity listed that both the Transmission and the Driveshaft / Drive Axle / Axle Shaft were all inspected after their initial repair and passed their inspection! Anyway, the Woodinville mechanic changed out the entire axle for much less than what Integrity charged for the bad wheel bearing work, and the car has been fine ever since. Furthermore, Integrity refused to take any responsibility. When you take your car in for a repair, there are really 2 things that are important. 1. Issue to be fixed correctly so that it would be safe to drive the car again. 2. Fair price. Integrity Automotive FAILED on both issues. Their refusal to take any responsibility for their mistake made us check the reviews of the business more carefully. Sure enough, our experience was not an oddity. It appears to be a recurring theme with Integrity. If you value your family's lives, do NOT trust Integrity with your car repairs. read more

Summary: The workmanship by this shop put me into a life-threatening situation. I would absolutely NOT recommend Integrity to any of my friends, family, or colleagues. - Original Service - My Volvo sedan was rattling due to a bad wheel bearing, and I called Integrity and they took me in immediately. They said that it would not be done until the next afternoon, which was fine. I was told that they would keep me updated with texts when the service progressed. I live about 20 miles away, so I had to make significant arrangements to get home without a car. However, the next day, I received no texts or calls whatsoever. I called them around 4PM and they casually said that my car would be worked on the next day instead. I understand that work takes time, but the misquoting of timeframe with no notice was extremely inconvenient for planning alternate transportation. I felt that I had to keep calling them in order to understand when my service would be completed. - Extortionate and Ambiguous Labor Costs - For the repair of a wheel bearing, I was hit with a quote of $761.64 (which includes a significant "diagnosis fee" of over $100.) I had to ask what the breakdown was for parts and labor. The part was priced correctly at $86.24 (I compared it with another local shop), and labor was $510. Typically, this service should take about 2 hours to perform, meaning they were charging over $250 / hour. This is an extremely high labor rate, perhaps $100 over the average. The owner would not state a specific labor rate, which I believe allows them to overcharge customers. I am a young female, and there is considerable research behind the systemic overcharging of my demographic in this industry. They knew they had me in a hard place, since I was already locked into a diagnosis fee and the car was not safe to drive. I went ahead with the service. - Complete Vehicle Failure - Two days after the repair, I was driving home from work on I-90 W towards Mercer Island. While going 60 MPH in the dark at rush hour, my car started to rapidly lose speed while the RPM went off the charts. I quickly crossed the freeway as I lost speed, and came to a stop on a narrow shoulder by the HOV lane. I thought that the transmission had failed, because when I tried shifting my car into drive again, it rolled backwards. I had to call 911 because my car was partially in the HOV lane and I was unable to move it away. A trooper responded and pushed my car for about a mile at 50 MPH, and had me cross the freeway while he followed behind me with his sirens. Other cars were cutting in front of me, and I was paralyzed with fear. I called AAA, and had to take a series of expensive Uber rides in order to not sit on the side of the freeway alone in the dark without any defense. At 11PM, the tow truck arrived and I sent my car to a mechanic that I ACTUALLY trust in Woodinville. - Negligence from Integrity - The Woodinville mechanic determined that my vehicle's axle had come loose - it was not a transmission failure. He told me that the mechanic who worked on my car had somehow put it back together with an extreme level of negligence. The axle coming loose was apparently something that should NEVER have happened. My left brake line was cut, which he indicated that I could not have caused myself. Additionally, he stated that Integrity charged largely over the fair market rate for the service they performed. To repair the axle and both brake lines, he charged me $540 (which is much less than the wheel bearing cost that Integrity believed they were owed.) - The Result - We questioned Integrity about the incident. The owner, Nate, conveniently took a week to respond and ultimately refused to take any responsibility or offer any refunds. I have spent about $1.5K in repairs and transportation, which is nothing compared to the traumatic stress of almost losing my life and putting other drivers in danger. I have lost my confidence in driving, and I am filled with anxiety every time I get behind the wheel. Integrity is ironically named, after everything I went through. Do NOT patronize this establishment, if you value your life. read more

I got my brakes and rotors done last week. They found cracks in a belt so got that fixed today. Good service and friendly staff.

I have been bringing my Mercedez here for service. Service is always quick and friendly. For my recent visit, when I made the appointment over phone I had reserved a loaner car since the service time would take a whole day this time. When I arrived, I am disappointed that they do not have a loaner for me, since someone didn't return the car on time. I felt that they should have notify me before my arrival, so that i can make arrangement to either reschedule or borrow my hub's car. I ended up taking their shuttle but had to pay $25 to Uber back after work. Other than the incident of my recent visit, they do perform good and thorough service on my vehicle. They normally have good customer service. read more

Integrity Automotive-Issaquah - Auto Repair Near Me - Issaquah, Washington

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Amazed by the wonderful customer service, constant communication and efficiency of this auto shop. Our vehicle was towed here late afternoon on a Thursday and we were in constant communication with the status of the car and when it would be inspected. Got the car checked and fixed and picked up the vehicle by Friday evening. Great first experience with them and will now 100% be back for future work. Thank you Brian and Marvin! read more

Rescheduled every single time I make an appointment. Months later I still haven't gotten in for my service and I have given up entirely and switched mechanics. They clearly don't need my bussiness since they are double booking every day. read more

My car broke down near Issaquah, and I looked at some quick reviews and decided to get it towed to Integrity Auto. Thorough expectation setting through our initial call, and Tyler and his team get to work. They think the trouble is spark plugs, and an engine coil. We agree to the terms, and once the repairs are completed, during their test drive they see the car is still not responding, and has the same troubles as when I brought it in. Through further diagnosis they notice it's one of the engine valves, and the engine is shot. This is on a 2007 Volvo V50 with over 200,000 miles. Not wanting to continue to invest in that car, I make the decision to purchase a new car. During the Corona outbreak, that isn't that easy, and it takes me a week to get that completed. Tyler and his team went above and beyond in helping me through a tough situation. Not only did they not charge me for the parts they installed, and later took out of my (now deceased) car, they allowed me to keep my car on their lot for over a week while I figured out a new car, and what to do with my old one. What was a horrible situation (since I loved my 2007 Volvo) turned into 'as good as can be expected' by the awesome team at Integrity Auto. Highly recommended. read more

I had a major repair done previously and I rated that as excellent but I had a follow-up issue unrelated to the repair and the service rep responded to help me resolve it free of charge and probably saved me a few hundred dollars. I almost never leave reviews but I've written two for this team. Great service, quality and fair prices too. read more

Their negligence nearly caused us to crash. Had several of our vehicles serviced here. They are expensive. We were getting my car and my daughters car serviced prior to driving her to California for her masters , before we even got out of Washington state, my car started to shake severely. I pulled off and called AAA. After waiting a couple hours for AAA to get to me, the AAA technician told me that all my vehicles wheels were only finger tightened and we were very lucky that the wheel had not fallen off at the high speeds of the high way. I called integrity , they didn't apologize or offer in any way to make it right. I will never trust them again. read more

Expensive battery replacement. Took them 3 days to get back to me to only learn that the battery was in need of replacement. When asking for an inexpensive battery they installed a $200 one. Additionally, they charged $144 for diagnostics. There's nothing too complicated with a drained battery. All they needed to do was review dash error codes and connect a battery tester. Kind of a big rip off. read more

What I like the most about Integrity Automotive is the car care representatives that schedule you. They are knowledgable and no question is a stupid one. I really appreciate that because I've dealt with way too many car places that treated me like I should know what's up with my car or understand the lingo. Nope I don't - that's why I'm coming to you! read more

Not only did they repair the wrong light that i clearly asked to be fixed but they also charged me a bundle to diagnose my truck when I had already diagnosed it myself and clearly told them what I wanted repaired when i brought them the truck. I feel ripped off. read more

Twice I've been here. Friendly smile and demeanor, seemingly professional, thorough list given. Thought the other 1 stars were exaggerated... however, the pattern with some has matched my personal experience. Both times we were told that it would be more expensive to repair than to get a new car. "Unless it has sentimental value." 2021: 1st (rough estimate 4K) car we knew was on its last leg due to age. 1-13-2023: 2nd car, we were told it would cost upwards of 9K for an engine replacement! We declined the repair, took the car back home only to find out that the radiator cap was missing, and the coolant reservoir was left wide open. While they did send someone to bring us the cap (less than a mile away), the fact that it wasn't given back to us in the condition we sent it in was infuriating. Engine and labor don't cost 9K... ~Edit 1-14-2023 We bought a new radiator cap- 2 hours of research on car forums, MSRP $15 , less than a minute of work. NOT $9000+! There may be something else wrong, as we are not mechanics, but the problem we took it in for is taken care of. ***TLDR: Don't go here unless you're made money read more

Done with these guys. A past customer that spends $2200 and can't get an appointment to do a job that a chilton guide says is 1.1 hrs or so (meaning they can do it in about a half hour) and an oil change that they don't include any inspections on is always 2 days away or more. They obviously don't need any extra business and I'm gonna find somebody that makes me feel a little bit important for spending my money in their shop. There are other local ones in Issaquah. read more

Very happy with my experience! I took my car to the dealership mechanic and they found a few maintenance repairs to be done as well as an oil leak totalling over $4,000. Was almost going to trade in my car but a couple of my car savvy friends recommended Integrity Auto. Decided to get my car checked out by them. I showed them the list of repairs my dealership mechanic recommended. A few hours later, they texted me with a list of repairs that needed to be done. Decided to get all the repairs taken care of. Was nice to have a complimentary rental car. After a few days, they determined that my car didn't have an oil leak after they ran the color dye test and didn't see any leaks. I appreciated their honesty! I would have paid $2500 at the dealership mechanic for a leak that I didn't even have! I think I've found my new mechanic. This place rocks! The people were super helpful and friendly as well. Clayton and Tom were the two people that helped me. very good experience! I'd recommend this place to anyone! read more

Integrity Automotive-Issaquah - Auto Repair Near Me - Issaquah, Washington

This place is really expensive. They overcharge and they aren't transparent about the work being done. They just tell you here is what we think is wrong and here is how much it's going to cost you to fix it. If you ask for a breakdown and start doing your research you will realize how ridiculous it is. If you want to overpay, might as well go to a dealership... read more

My daughter's car broke down on Snoqualmie pass and we had it towed to Integrity. Their service and work to get our car fixed and on the road again was impeccable. Clayton did an excellent job of informing us what the issues were with the car, what it would take to fix them and found a spot on the schedule to get us in as soon as possible. They repair bill actually came it a bit less than anticipated and the car is now running great. I would highly recommend this business. read more

Called in and spoke with Tom after my car alerted me it was time for an oil change. I had a long 300 mile trek ahead of me that day and he made adjustments to get me in immediately. The waiting area has chips, candy, water and coffee. They also offer free smart cars as a temporary rental. I overheard their interactions with customers from a variety of backgrounds and they treated everyone equally. Clean shop, great employees and they truly stood by their name. Big heartfelt thanks to this shop for giving me peace of mind on the road. read more

This establishment went above and beyond to accommodate myself, my husband, and our broke-down car. Our 2001 sedan started sending white smoke through the vents while I was driving, so I pulled in to the first auto shop I could see, which happened to be Integrity. I met Clayton and he came out to look at my car. Unfortunately they couldn't schedule an appointment for another 3 days, but I was happy to have somewhere to take it to. The morning of the appointment arrives and now our car won't even start, so we have to wait for AAA to come tow it to the shop. We call and apologize for being late, and they couldn't have been nicer. They gave us a clear, itemized list of tests they need to run, with a total price they would not go over unless they talked to us. Sure enough, the cost of repairs would have exceeded the value of the car so we decided to give it up and call a salvage yard to come get the car after we paid the bill. Apparently this time of year is very busy for tow trucks and salvage yards. Our car sat at Integrity for a week until we finally got tired of taking up space and had it towed back to our house in Snoqualmie where, fingers crossed, it will be picked up sometime this weekend. We fully expected them to start charging us for storage, but no, they were incredibly understanding and I'm sure it didn't hurt that Christmas weekend accounted for a few of those days. Anyway, their customer service was top notch and I know where to go for any future car issues! read more

Don't know why there are two listings, but they are excellent so I'll post the same review for both: Extremely professional, very thorough as well as trustworthy. The work that is performed is guarenteed, and although can be a bit expensive, is more than worth it in the long run. My entire extended family take their cars here and all have had terrific success. Mike Foxell is typically the guy that you'll speak with at the front desk, and he will go out of his way to ensure that the job is perfect. The one time there was a discrepency over a miscommunicated pickup time, Mike as well as the rest of the staff scrambled (like actually all-hands-on-deck-style scrambled!) to ensure that not only was the situation corrected, but was done so immediately. They do great work, are honest, and guarentee everything. Top notch. There's no one else I'd even consider taking my car to. Integrity is terrific. read more

I can't say enough about how satisfied I was with the professional service I received. They did a thorough and complete evaluation of additional work needed on my Explorer, emailed me the quote, and recommended additional options to consider. They provided a shuttle to get me back to work. When my car was going to require an additional day, they put me in a loaner vehicle. Wow! Mike Foxall even called me a couple weeks later to make sure that everything was good with my vehicle. That's going a step beyond! read more

I was so surprised when they showed up with key in hand and my car parked neatly in the closest spot. We had called and asked them for a courtesy pickup but it was close to 5pm and we just left it on the voicemail, so we thought we missed them and would just have to go get the car in the morning before work. When Tom arrived and rang at 5:40pm -I was absolutely amazed! What fantastic customer service! Tom has helped us at the service desk several times now with our family vehicles. He's also so professional and courteous - and laughs at my husband's jokes. He just seems like a good guy and leaves us feeling at ease leaving our car with your company. The car is always done on time and cleaned out, vacuumed and looking brand new. We really appreciate Integrity's vehicle service and customer service. I've gone to other mechanics in years past and it's usually one or the other. We will be back at Integrity auto in the future for sure and I recommend them to our friends and family on the Eastside all the time. Drive, push or tow your car in - its worth the effort to get it over to Integrity! They do a great job and you know it'll be done right the first time! read more

I highly recommend Integrity Auto. They certainly are not the "cheapest" place to go to, but at least you know they are doing the work right. Typically my dad helps me work on my car, but doesn't always have the time. Whenever Integrity does work to my car, my dad is impressed (which is tough to do). As a female, I am always weary of auto places taking advantage of me (little do they know that I know more than they think), and I have never had to call them out on a lie or a scandal. I usually deal with Nate Bean at the front desk. Many of my co-workers take their cars here too, and none of them have ever complained. read more

I plowed my Durango SRT right into a curb and did some major damage to the front suspension and body. Waiting for Mopar SRT parts was agonizing but Integrity was communicative and transparent throughout the almost 3 month process. If some part was backordered or delayed, the service managers would tell me. My only recommendation is that it is imperative you establish a two-way communication with these folks - don't expect a one-way Domino's pizza order gauge-bar-like status update. Your car is not a pizza order. You will have to pay for diagnostics and if you care about your vehicle, you should care about the people you trusted with it. Reach out, politely ask for updates, and be patient. If it's not what you expected, be courteous - things happen. read more

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I've brought my car here several times because it is conveniently located relative to where I live. My two other visits have been satisfactory, and I'd intended to continue coming here with my cars until this last visit. My 2001 Volkswagen Jetta had its original battery (I hardly drove the car and even now it has 71k miles), which was finally dying. The car would not start even with a jump from another car, so I paid a tow truck to take it to Integrity. I specifically mentioned that I thought it probably needed a new battery since it's so old. When I came to pick up my car, I found that instead of replacing my battery, they had simply charged it and told me that it was testing well. So I thought to myself, well what do I know, ok then. I paid the $50 and took it home. Right after that I drove it the typical 2-3 times a week, and less than 2 weeks later the battery was dead again. I called Integrity and demanded that they put the original $50 I had already paid towards a new battery, and the man I spoke with, Mike, said no. His reasoning was that since the battery was charged and their indicators showed it to be testing fine that it was ok to send out the door, regardless of the age of the battery, and that they had no way of knowing that it would die again. I understand what he's saying, but from everything I've been able to research online, battery life seems to average 3-5 years, and I think that the fact my battery was 9 years old should have raised a red flag. Additionally, his argument that he's seen batteries last 15 years doesn't really hold up because that definitely sounds like an edge case and NOT the norm. I asked them to put the cost of the (worthless) recharge towards the battery, to which Mike said no. I then asked if they'd at least credit half of what I'd already paid to the new battery cost, and he also declined to compromise on this issue. What he did offer was to have my battery re-tested. By this point, I was frustrated and extremely unhappy with the level of customer service. From a consumer's standpoint, I really don't think I'm strange or in the minority for what I expect from shop service--not only for my car to work, but for longer than 2 weeks after a "repair"! Most people that have a problem with their car take it in to a car shop with the expectation to have it fixed. I'm no different. My car didn't work, so I took it in after paying for the towing service. Was it fixed? NO. Instead, I got a band-aid type of service slapped on along with a $50 charge. I got my car back and the battery died again less than 2 weeks later. My car was again not working, and the best they could offer was to re-test my battery? Hello? Re-testing my 9 year old battery does not equal a working car!! By this point, it seemed even to my auto-uneducated brain like there was a good chance that there was a problem with the battery. So, I went to Schuck's and bought a battery and installed it myself (even though it cost more than getting a battery through Integrity). Three months later, the car is still running just fine. Thanks for nothing, Integrity. What Date K said is totally true: the shop should be called "Lack of integrity." I think you really need to work on your customer service to rebuild trust with the people that can help keep you in business. read more

After having a really bad experience with a local car dealership, I was told to go to Integrity to get the work done. It was a joy to walk in the door and find smiling, cheerful people who were easy to talk to about what my car needed done. I had to wait a week to get my car back because they were backed up with other work, which was fine, because I didn't really need it. When I got my car back, I think even it was happy with the work Integrity did. Most likely my imagination, but it even felt a bit lighter because of getting work done on it. I will definitely take my car to Integrity again when it needs work and will refer others to them as well. read more

Called in for a price estimate and was given a firm and reasonable price which was great! I was able to schedule and come in within a couple days. The staff was very nice and accommodating. I leave work to drop off my car and BEFORE turning over the keys, was shown a price triple what I was quoted. I brought this up and Clayton, the person who quoted me, told it would take "time". I completely understand that a job will take time, but when you spend TIME calling around for a good price and go with a repair shop, you assume they will charge what they quoted, not triple what they quoted before even looking under the hood. Not cool guys. read more

Nate Bean and his crew are auto repair and maintenance experts with top-notch customer service! I highly recommend them. I have taken my 1987 Mazda B2000 pickup in for service and maintenance for the last 10 years and have always had superb service and great value. I have never had a better auto shop experience. I feel truly blessed to have Integrity as my auto shop. Recently (12/2013) I had a customer service issue during a repair. When I picked up the vehicle, I spoke with Nate and he demonstrated a sincere interest in understanding the issue. I am confident that the issue will be addressed. He even followed up with a card thanking me for taking time to discuss the matter with him. If you want a great service experience and top notch repairs-trust your vehicle to Integrity (It's not just a name...it's how they do business.). read more

I took my car in here to get new brakes and they were great. They were cheaper than other garages in Issaquah and the quality of work was very good. I was able to schedule an appointment for the next day after I called them. I dropped off my car in the morning before work and it was finished by 2 or 3 pm. They have very friendly service and a great price. I would recommend them. read more

When I had my oil changed at a shop in Preston, they said I needed to have work done within the next five thousand miles: break work done and an oil gasket. Integrity is convenient and they have loaners so, when my coolant started to leak, I went to them. They gave an estimate for three evaluations: for the coolant leak and the two other issues. They didn't charge for the oil leak because the tech could see the issue immediately. The quote for that was less than the original shop. They said they could understand why the other shop recommended brake work, but they thought it would make more sense to wait. They found a couple of other issues that I may want to deal with in the next six months, but said I could wait. I had the sense that Ridge wanted me to be able to make an informed decision for each item--he took the time to explain what was going on. There's a lifetime warranty on the repair work they did (as long as I come in every couple of years for a system flush--they said they'll remind me). Ridge and Tom were friendly and professional, and the work was done quickly. The loaner cars are cute, but terrifying on the highway. I had to drive to Kirkland in the rain, and was almost hyperventilating. When I got back in my small two-door couple, it felt huge. I'll go back to Integrity again. read more

To me, Integrity is outstanding. We brought in my older model truck last week because of some issues with the shocks. They did an evaluation and found those needing replacement and also that the exhaust was in need of some pretty extensive repairs. The shocks were done as all of their professional services that I've had experience with (3 total appointments). What made me most impressed was that they referred me to another company to have the exhaust repaired, rather than recommending a brand new exhaust, which saved me a lot of money. That type of service will make Integrity my go-to place for all the services needs on my vehicle(s). read more