My son wanted to build his own computer... he was in over his head! Richard at Hey PC Guy was a…read morelife savor!! He picked up all the parts and put the computer together and it has been working great for my kiddo. Thank you!

I sent out a quote to ~10 IT companies for some work relative to what I was expecting to be…read moremaleware related issues and compounded printing capability issues ~10 responses/estimates came in, many not having the skill set to perform the task at hand. Many came in at ridiculous hourly rates, flat rates and 2 with both fees. Richard was my POC. He had a very good rate, handled the job with Exemplary and thorough service and completed it quickly; he got my company back operating without delay. Most IT companies look to get in your pockets and go deep whereas Richard pursues his business objectives fairly and honestly. He will now be the guy we hire to do all IT with our rapidly expanding company. He's my guy when I'm little; he's my guy as we get huge. Thank you Richard

I had a great experience with Ark Home Tech. Gavin was highly responsive from start to finish,…read morequickly diagnosing and resolving an issue with one of my Ethernet ports. He was knowledgeable, professional, and took the time to explain what was causing the problem and how he fixed it. What stood out most was his commitment to customer satisfaction. Gavin made sure everything was working properly before he left and ensured I was 100% satisfied with the service.

Bipin does a wonderful job and service on all types of computers and macs, ipads,tablets and…read morephones! My one place to get my computer fixed or repaired. If you need someone to build your custom pc go see Bipin. I have always been impressed with his honesty, extremely fast service and repairs!

Super kind guy, he knows what he's doing. I am pretty technical myself, but I have no way to…read morediagnose motherboard-level problems. Took it to him and he had it diagnosed as soon as I gave him a call back. He explained what was wrong and only charged 50 for the diagnostic fee, which is much lower than most places; most charge upwards of 75.

Service was concise, professional, and quick. Would recommend- X1 Thinkpad broken charging port.read more

I must put in a better than good work about Steven and in the background Kevin…read more Like others wo come to the shop, I was frustrated because I think I know how to manage computer inconveniences and do basic destroy the virus, but, there was no virus and no answer. Kevin was methodical and diligent about isolating my computer glitch and then fixing it. His patience and methodology even amazed me as after 2+ days of continual experimentation, Steven texted me and game me good news. If you have a problem with your computer, give PC ICU a chance. I did and if I ever have another issue, I know where to find them.

Absolutely BLOWN AWAY! Called the owner Jacob today this afternoon to ask for a quote and for help…read moreand he fixed and got our son his system back! Granted I can't expect he can do this for everyone as not everything is as simple. Our case was our Master Boot Record being the issue, but he was able to fix it at light speed- I was SHOCKED! My son was so happy and he is now back to having a working PC! I would also add, he answered right when I called and had an answer right away! I would definitely recommend him! Would go back again, and love helping small businesses!

Jacob, has by far showed me the best customer service that I have received all year. I have a very…read moredestructive Son, so I typically purchase insurance on electronics. For my ps5 unfortunately I didn't. My son accidentally dropped his game. Causing damages to the USB port, and probably more. After frantically searching, and being quoted inflated prices ,from several other options. I felt like I hit the lottery when I came across Jacob. I then asked him to complete the repairs. Jacob's price was very inexpensive and reasonable. He also consistently maintained communication to keep me informed on the progress/price/ and or any changes. I would highly recommend This Business for your repairs. If I could Retain RZR Solutions for my business I would. For Now I've added Jacob from "RZR Solutions " to my Favorites.

Listen to Vinay O.'s review of this place. If I could give 0 stars, I would…read more I sent in my desktop computer because the RAM recently failed a boot cycle, which fried the SSD to the point that it could not have been repaired. After doing my own research, I decided that it would be best if I send in to a 'professional' to get it replaced and have the set up done. Once I got it back, everything ran considerably slower - The boot times went from a couple of seconds to 5+ minutes. I had to do my own research to discover that when they put in the new SSD, that was all they did. When they set up the new OS on my computer, they did not even bother to initialize the new SSD. That means that my computer was completely unaware that my SSD even existed. So for about 1.5 weeks, my computer has been running everything on the HDD, which even the most clueless of computer owners know is not right. It took me 30 seconds of googling to discover the proper procedure to follow in order to actually repair the issue from start to finish, and these guys managed to take about 2 weeks to do it, and they did it wrong. Find somewhere else to get your expensive electronics fixed, because these guys do not know what they are doing. Also the place reeked of sewage.

Came in to the store cause i broke my phone at work they got me in and out in under 20 minutes and…read morewhere extremely polite and nice. Highly recommend this store, and Sups the employee there was amazing she got me takin care of in a flash.

Gordon of Smart Hands is an Absolute Wiz! He's bailed me out…read moreat a moment's notice on more than one occasion! The Guy is Knowledgeable, Thorough, Honest and Fast! With repairs often finished in a matter of hours. Plus, his prices can't be beat! I bring all of my business to Gordon and he's yet to disappoint! Highly Recommended!

I hired this technician to replace the hard drive in my grandparents' computer. He also said it…read moreneeded a new fan due to noise, which we agreed to. He told us the repair would take 3-4 days, but it ended up dragging on for weeks with multiple delays. Eventually, he shipped the computer back to me without my permission, and it arrived with the stand broken and the fan still unfixed. He said he would come fix it once the new fan came in, but after waiting over a month with no resolution, I finally gave up and ordered the fan and a new stand myself and had someone else complete the repairs. The whole process was unnecessarily drawn out, and I ended up having to spend more time and money to get things done right. I would not recommend.

I was turned down by other repair stores for my hard drive but Robert and the team was able to fix…read morethe issue within 20 mins! Highly recommend them!

Love this place, we've had so many computers built by these guys and will continue to do business…read morehere. We drive from Plano to get here and the drive is worth it.