Our Alpine‑installed Lennox HVAC system failed after only five years when the compressor motor…read moredied. Even though the part was fully covered under warranty, Alpine insisted we pay for the labor, $1,100 in refrigerant, and the $125 service fee. When I questioned the charges, they simply threw the warranty at me and pointed to the line saying refrigerant isn't covered -- as if that excused a failure that shouldn't have happened in the first place. Their original bill came to $1,750 for a problem that wasn't ours to begin with. Being charged for someone else's mistake just doesn't sit right with me. I asked multiple times for the service manager to call me so we could discuss the charges. He didn't call until two weeks after the repair was already completed. He claimed he had called several times, but after checking my call log, he had only called once -- and didn't leave a message. If you're looking for a company that stands behind their work and communicates honestly, you may want to look elsewhere.

Had alpine come give us a estimate on replacement of heat and air and was told that we were going…read moreto get our ducts cleaned for free. We'll after we had the system installed they said oh that's a 900.00 cleaning and sorry but we are not doing it! (After we had a 17,500 system installed) we won't be using alpine again! Don't like liars!

Jesse is fantastic! He is honest and fair. Prices are better than other companies and Jesse goes…read morethe extra mile. He is reliable and communicates with you quickly and regularly. I would highly recommend Jesse and will only be calling on him to help with anything I need for my heat pump from now on. Thanks Jesse! You're the best!!

Jesse has come out twice a year the last couple years to inspect my heat pump system and was very…read moreknowledgeable and easy to work with. Then this year I've been unable to reach him -- multiple calls and texts with no response. I did finally get a text back to a voicemail I left, but then he went silent again when I asked what his availability was. It's a shame, but it tells me he doesn't need my business and it's time to look elsewhere.

It has been 10 months since Barker Bros installed my new Goodman HVAC system. They have come by a…read morecouple times to instruct me on program changes. Through the summer and winter the system has been operating fantastic! Moving into our new (older) home, it has been great not worrying about the heating and cooling system. In the many things I have been doing to our home-putting in this HVAC system, this was the best decision .

In all honesty, Chris and crew deserve 10 stars! Honest,…read morelogical, smart, hard-working... 100% professionalism. Will be recommending this company to everyone we know and to everyone who asks.

My heat pump was installed a year ago and has been wonderful - quiet, efficient and less costly…read morethan my prior system. Today was its first annual maintenance visit. Jesse was terrific - he called to notify me of his arrival time, he was courteous, careful and thoughtful. He took a few moments to reassure my dog! Everything was well done. I have referred people to Priority One and will continue to do so.

I appreciate Priority One's service for maintaining our HVAC. The technician today was…read moreprofessional, competent, friendly and respectful. He communicated well, asking questions and listening. Great service, over the phone or in person, gets high marks from me. Confidence in getting the job done right is in itself a good value. I also value how the business office addresses the negative reviews here. I feel like if I had a problem I would get results by calling them. Thank you for being a well run business. Five stars for service, competent and professional techs, and strong office support.

Heat pump keeps losing gas. It's been installed about a year ago, and it keeps running dry. I…read morereally don't like what's happening. Undependable cooling and leaks.leak was found , but never scheduled to be fixed. Still not scheduled or fixed..

McCalls installed a high efficiency furnace provided by the homes for good program in our home. We…read morefound water leaking from the corner of the attic access panel. Upon inspection, we could see water dripping down directly from one of the 2 pvc pipes going out the roof. They came back and we showed them pictures of the pipes in the attic where water was coming from. They went to the roof and didn't inspect the pipes in the attic as if they were purposely ignorant (listen to your customers folks..). 4 minutes later said the leak is fixed and left. Found water leaking at the same pipe but lowered near the furnace. I found one coupling fitting NOT even glued. Ok, honest mistake. I make them too. They came back the 2nd time and glued the fitting. Next morning, I discovered again a small pool of water on the garage floor. This time it was coming from the attic access panel, again.. I am reluctant to call this time and instead inspected and found another pvc elbow disconnected due to not anywhere near enough pvc glue. The ceiling is now water stained abd the drywall attic access is damaged from the water penetration. If you are the owner looking at this review, you may want to consider hiring employees who have better character and interest to preserve your business.

They are amazing. My heater died on the coldest day of the year. I called one of the well known…read morecompanies and they couldn't come for a week. I called someone else and he didn't know how to fix it. He referred to his boss. he kept saying he would come but he never had time Luckily for me a good friend referred me to Garett Wolford the owner of BNI Perfect Climate Mechanical. They made time for me. They came that eveNing. They determined that my heater couldn't be fixed and I needed to replace it. They gave us several electric heaters that night to keep us warm. They sent us a proposal with choses. After making my choice, they came and installed my heater. They are excellent in every way. Always punctual and we're very reasonable. They are dedicated to serving. Thank you so much. We are warm now

The owner helped us with an emergency right over the phone!! I wish I knew his name. He was very…read morepatient. We had a leak from near the air conditioner and heating pump. The water was coming through the ceiling like rain. With his advice, my mechanic husband fixed it! What a kind person!

From the owner: Air support heating and cooling ensures your home comfort with reliable HVAC services. Their…read morelicensed technicians provide maintenance agreements, repairs, and replacements for residential and light commercial systems. They prioritize honest assessments and cost-effective solutions, guaranteeing customer satisfaction with a 24/7 service option.

I needed heat in a small mother in law house. Dave was Johnny on the spot. He gave me a quote, and…read morehad the heat in my house the next day. Talk about fast service! He was very nice and cleaned up the area well. I have had it in a week now and love it. My tiny house feels like a home now. The price was very reasonable. Thanks, Dave for your hard, timely, work.

From the owner: Experienced with all brands and equipment types, including geothermal, ductless, heat pumps, gas…read moreequipment and much more. Proudly offering preventative maintenance, service repair, new installation and much more.

We've had Marshall's rotate an existing furnace 90 degrees, do a full heating duct replacement, and…read moreinstall a heat pump on an old farmhouse we're renovating. (Two separate projects.) In both cases we were very satisfied with their quotes. They completed the jobs quickly and even offered to come back later to add ducting on a room that needed to be finished. We wanted to add heat to the second floor, which had no ducts going it. Their estimator helped walk us through our options, including ways we could add the ducting while keeping it hidden. The communication of their customer service team is friendly and helpful, and they were good about reminding us of upcoming work. Both projects required an electrician, who they contracted with and took care of. Their follow-up has been excellent. And most important, the heating system works as designed. We are very happy and would recommend Marshall's to anybody.

Marshalls has been our heater and A/C for maybe twenty or more years. installing a heat pump and…read moremaintenance of heater and A/C. In that time they replaced one heat pump and installed a second pump. The service department is the weak link in this company. Phone calls to make an appointment with the service department can go unanswered for hours. Leaving your phone number with a message to call back is futile. This problem has persisted for years and does not get better. Pointing out that problem doesn't change anything. Even to the service manager. The only bright spot of this department has been the technician Jeff Allen who has been great. He is an asset to this company. I can no longer recommend this company.