I had a Knee replacement on June 29th a week later I went to PT Solutions for Physical Therapy. The…read morefirst person I meet was Eleen the receptionist, she was friendly with an out going personality. She did all she could to ensure I got the appointment times that worked best me. The Therapist are very knowledgeable and friendly. They work with you base on your level of recovery. If yu need physical therapy make sure you check out PT Solutions in Killeen.

They had extremely bad service while I had my child go there, the owner was extremely rude, staff…read moreeven ruder, my son got occupation therapy and it just got worse while he went. Their care was absolutely awful.

Mrs. Kelly Barr is professional and friendly to work with. Kidz Therapeze is a great company run by…read moreamazing therapists!

Jason and the staff have been wonderful. We have been there for multiple issues (unfortunately),…read morebut they make it easy.

Completely disappointed in the care I received at the Belton location. I reached out to cancel one…read moreappointment and the physical therapist, Laura, canceled ALL my appointments. I showed up to the appointment and the office was closed. When I reached out to the physical therapist, I was informed all appointments were canceled and I did not hear back from her until the following week. Instead of trying to fit me in sooner because of her mistake, I was offered an even later appointment the following week. When I said I had to work that date, I was offered an even later appointment the following week. When I requested a sooner appointment, I did not hear back from her. I was also told I would be hearing from a rep regarding equipment I needed at home. After a couple weeks of not hearing from anyone, I was told "it was out of her hands." After another week, I requested a phone number or for her to reach out to the rep. It turns out, the rep had been calling me at the wrong number. Instead of following up with the rep when I initially requested, I had to wait and continue to be in pain until I insisted she reach out again. I am a very active person and have been in HORRIBLE pain. It is so hurtful and disappointing to put your trust and hope in a professional, to be left feeling "blown off" and let down by the care you were promised. DO NOT RECOMMEND THIS PLACE AT ALL, worst experience I have had with a healthcare provider since I moved here.

Had a 10am appt, maybe two others in the waiting room, def not busy. Took an hour wait to be taken…read moreinto the room. While in the room was stabbed for flu symptoms, currently been an another hour since the nurse took the swabs. Slowest service Ive ever seen. Good thing I didn't come with something serious. Will update maybe on how long it took before my visit is actually done.

Walk or appointment it don't matter you'll be waiting in the lobby for at least 2 hours while you…read morewatch several people who came in after you go in before you. Worst clinic in Killeen.

UNCLEAN AND LIARS; DON'T BRING ELDERLY HERE! (READ UPDATES)…read more FIRST IMPRESSIONS: Our first few minutes in the facility, and this is the "clean room" we walked into: random hair on the AC, a pile of blue clothing in the corner, a brown stain on the blanket, a dirty toilet, trash on the floor, and a very stuffy atmosphere. No greeting, no welcome, nothing. I will reconsider updating this review if we receive proper care, or if we decide to transfer elsewhere. UPDATE: I asked the morning janitor to clean the restroom. She used a dirty brush and some strange, foul-smelling soap water to scrub the floors. Then, when I asked if she could also clean the toilet, she used the same brush she had just used on the floor to scrub the toilet. UPDATE #2: - THE BAD: Our loved one was tired and wanted to leave the facility. We told the admissions staff that we would be leaving, and multiple staff members came and checked her out. They all said she was allowed to go, as my mother explained that we have home services that can provide the same care she received in the facility. We then asked a rehabilitation staff member if we could take a belt home. She brought it and asked her supervisor, who then said she would report us and have all of our loved one's benefits taken away if we decided to leave against medical advice. This was despite us telling them multiple times that she would be with someone 24/7, just as we had been with her while in the facility, and that she already receives home care. They then claimed that if we left against medical advice, we would be responsible for paying for her stay and that Medicare would not cover any portion of it. A simple Google search I did before walking into the admissions office confirmed that this is not true and that it is a common myth or false claim that nursing homes sometimes spread. I asked the admissions staff to show me the law or rule in writing, but she claimed that they were not allowed to print anything out. When I asked her to show it on the computer instead, she tried to change the subject. After calling the nursing director and explaining again that we are with her 24/7 and that she already receives home care services, they now claim, "Oh, why didn't you just tell us that in the first place?" and attempted to make the situation seem like a misunderstanding. It appears to be a case of uneducated staff spreading false information, seemingly to pressure families or generate money. Do not bring your loved ones here unless you hate them. The admissions staff also tried to make my mother seem uneducated. While my mother may not speak English as fluently as you, she clearly knows enough English to work in America, drive a Mercedes, own multiple Louis Vuitton and Chanel bags, and live in a house that they could only wish they could afford. - THE GOOD: Nurse Kim and the other staff who actually saw our loved one on a recurring basis were kind and professional, as all healthcare workers should be.

I was a patient there in 2018 and I have never been talked to like I was by my occupational…read moretherapist. She thought she was better than me but she met her match because I was talking to my physical therapist and she interjected herself into the conversation and I turned to her and said " little annoying brats need to learn their place and I suggest you find that place before I cause a scene" and she went to the facility director and told on me OH WELL IF YOU OR YOUR LOVED ONE NEEDS REHABILITATION DON'T GO HERE

Recently had total knee replacement in August and was directed to the PT Soutions office at WS…read moreYoung in Killeen. The treatments were "painfully GOOD" and just what I needed. Jacob Martin and his staff were polite professionals and were exceptional advocates for my needs. I strongly recommend this office for your physical therapy needs.

From the owner: At PT Solutions Physical Therapy, we strive to make your experience great from beginning to end…read more This starts with flexible appointment scheduling and acceptance of most major insurance plans and continues with better patient outcomes through evidence-based research. For us, this is more than just a job. Our clinicians, therapy aides, and patient service coordinators are dedicated to making sure you receive the very best care and customer service. Once in the clinic, a PT Solutions physical therapist will identify the source of your pain and guide you through manual therapy and therapeutic exercises to correct the dysfunction. Your care begins with the end-goal in mind -- living your life without pain.

Great place! The therapist really make you feel comfortable and at ease. We really enjoy it hereread more

From the owner: Speech Therapy for childrenread more