Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Clean clinic and friendly staff. Very efficient. Nuses . Small clinic but over all not bad. I came…read moreearly but was not able to be seen early since Dr not in till 10 and other patients before me. But that's fair.

Can't believe the review from five years ago is still being read. I have been remiss in providing…read morean update. Since this five years ago old review, BS&W Clinic in Harker Heights, they have done a 180. What a change! Not sure if they take Humana Insurance or not, but they give quality care to their patients. So, feel confident in using any or all of the BS&W clinics in the area!!!

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

I can't say enough about our amazing experience. My husband injured his knee and couldn't apply any…read morepressure to it. They treated him with kindness, compassion, and professionalism. We were in and out in less than 2 hours. Including X-rays, a shot, and fitted with a brace and crutches. I highly recommend them.

For a va hospital it's good. Be prepared to wait to get an appointment. Physician offices have been…read moremoved but the staff is great.

I will start off by saying pay attention to the building numbers so you are not lost when you…read morearrive. I highly recommend you get here an hour earlier than your appointment to find parking and the location of your building this is large Veterans Affairs Campus. While there are plentiful of parking spots, that VA Campus is huge and fills up fast. They do have a golf cart shuttle that drives around the campus to pick people up to and from their parking areas. There is number you can call for the shuttle service. This VA Hospital/Campus hospital provides primary care and specialty health services, including mental health services, cardiology, dentistry, dermatology, nutrition counseling, prosthetics, treatment for spinal cord injuries, women's health care, and more. Also, if you're here for mental health, C&P or Registry Exams these buildings are located behind the main hospital building. So don't get these buildings confused with the main building. If you're new to this clinic or the VA system in general, it's a good idea to create an account through the VA website or mobile app, available for both Apple and Android devices. The VA's mobile app is quite useful, providing a wealth of information on your service, benefits, letters, and, most importantly, details about your appointments and prescriptions. One thing the VA could improve on is giving clearer directions for appointments, as it can be overwhelming for someone new to the system. That said, the staff here have been helpful and informative overall, with plenty of people available to guide you through the process. While some employees may have the attitude issues that others have mentioned, I generally don't let it affect my experience unless it impacts my care. Speaking of care, my experience here has been an awesome experience so far. I came here for the burn pit registry. My experience with the staff checking my vitals and the doctor For more information about this clinic and its services, you can visit their website: [VA Central Texas Health Care](https://www.va.gov/central-texas-health-care/). Parking here is plentiful, so there's no need to worry about finding a spot. If you have an ISA placard or the ISA symbol on your Disabled Veteran (DV) license plates, there are designated spaces right in front of the building.

Phlebotomists are great! Never have a bruise after I leave here. And they are so nice.read more

I called to make an appointment and the woman was so hateful and belittled me for not knowing if my…read moreson had tricare prime or select. We literally just switched over and I forgot! She told me she could not believe I called without knowing and kept going around in circles making me feel like an idiot. I decided to take my business elsewhere and travel the distance to a clinic in Killeen. I will never recommend this place. Teach your people to be a little more decent.