Kerry Martin Pools (KMP) provided a good design but the operational execution of our 2025 pool…read morebuild was poor, causing months of avoidable disruption and extra expense. For a six-figure project, we expected significantly better-quality control and communication. What went wrong: * Utility damage handled negligently: During trenching, sprinkler lines were broken. Instead of temporarily capping/taping and repairing while exposed, crews backfilled over the damaged lines. That decision contaminated the irrigation with sand and buried the break, forcing us to locate and repair the line later at additional cost and time. Broken sprinkler are unavoidable during a pool construction but backfilling the trench with sand before repairs are made is a 100% preventable action. * Pool finish (marcite/plaster) was substandard: Initial plaster work showed uneven corners, rough surfaces, and irregular coloring. After plastering, the pool was filled and turned over as "complete" without the proper representative present to inspect and/or get homeowner sign-off. After extensive complaining, KMP agreed to redo the finish -- the pool was drained and refinished, but discoloration remained in one area and required a second drain/refinish. Multiple re-dos created unnecessary delays and inconvenience. Lawn was extensively damaged from acid wash dump. * Communication & scheduling failures: Crews often arrived without notice, and we received little or no scheduling updates. Homeowners should not have to wonder who will be in their yard or when work will occur. * Project timeline and value: The build stretched many months due to rework and preventable mistakes. For $100K+, the workmanship, oversight, and customer care were substandard. What they did right: * Sales/design team created a good design based on what we wanted. If KMP only provided designs, we would have rated them much higher. What KMP should improve: * Implement on-site protocols to protect, flag, and temporarily isolate damaged utilities during excavation. * Require mandatory quality inspections and homeowner sign-off prior to completing work and filling a pool. * Improve scheduling proactive communications for all activities (including the many subcontractors involved). Set expectations for what will be done and when. * Strengthen plaster/finish quality control and oversight of subcontractors. Bottom line: We would not hire Kerry Martin Pools again based on our experience. While the sales and design team performed well, the operational shortcomings -- preventable utility damage left unrepaired, sloppy plaster work requiring multiple re-dos, and inconsistent communication -- turned what should have been an exciting home upgrade into months of disruption and expense. There are reputable pool builders available in northeast Florida; we recommend researching alternatives carefully.

Kerry Martin Pools did a great job pu0tting in our pools. Mike Schwind was very professional and…read morepatient as he guided us through selection of the pool size, shape, pavers, tile, etc. We are ecstatic with the way out pool came out and very grateful to Mike for all his help, He was always available and answered out questions thoroughly and timely. Kudos also to Donna , the project manager who was very helpful throughout the process. This was an excellent experience for us. Thank you, Kerry Martin pools and especially to Mike Schwind.

We're in search of a new vendor after our existing service provider was not servicing this area any…read morelonger. Aaron William- Owner responded quickly to our need for service and offered very competitive pricing. What was even better the pool has not looked this good for a long time. I would recommend this company.

We had an issue with our pool equipment that this company was able to help us with. They were here…read morewithin one business day and made short work of a somewhat "interesting" issue. Alex was so incredibly qualified that the new part was seamlessly addressed and taken care of within less than thirty minutes. We are so grateful to everyone at this company for doing exactly what they said they would do at a very fair price. This is the standard of excellence all pool owners should experience. They are our forever company for any and all pool issues. Will definitely not deal with any other pool contractors. Take it from me, I guarantee that you will be more than happy with this amazing company. Diane S.

We had our 12 year old pool resurfaced and added a hand rail. Case Handy and his people were…read moreoutstanding! They discovered some additional issues and worked with us to solve them. We highly recommend Paragon Pools!

"I wish I'd said something sooner. We used Golden Eagle Pools for years and it was a nightmare…read more They had such high turnover that we rarely saw the same guy twice. Different new young strangers walking straight through our screened-in living room and TV area, propping the door wide open and leaving it that way. One time they left the door open long enough for our pet to escape into the alligator-filled river in our backyard. Another visit, they serviced the filter but never put the top back on. The lid blew off like a rocket, could've taken someone's head off, and our pool nearly drained completely. That caused thousands in damage, and they never paid a dime. We got a half a** apology at Best. In writing. The previous owner of my home had just replaced the pump, but almost immediately they came back saying I needed to replace it again. Then within a couple months they insisted I had to replace the light too. I can't even count how many thousands of dollars I gave them, only to end up with even more thousands in damage they caused and refused to fix. We finally switched to Tropical Pools, and they've been awesome. If you're looking for pool service, stay far away from Golden Eagle."

We paid this company over $1,000 for services never received. I called for 4 days straight begging…read morefor a technician to come out to provide the service that we pay on autopay. When the technician finally did show up, he refused to service the pool and left. I left a honest, negative review about my experience on Google and Josh Fletcher has been calling, texting, threatening me, leaving negative fake reviews on my husbands inactive business page. The harassment is extreme from an established business. I will not remove my review because everyone needs to know who they are potentially dealing with. Do not hire this company.

I hired Aqua Luxe to re surface my pool as the pool was built in 1998-ish and it was due. Blake…read morecame out and gave me a quote and a timeline. Once he was hired he stayed on schedule, kept me updated on progress with photos as I was not living in the home yet and was 4 hours away. He worked with my screened in enclosure replacement guy to make sure that everything went smoothly. He even suggested things to do for my pool and kept my pool looking good until I was able to make the final move. I would not hesitate to hire him again or refer him. Great work, Fair pricing, and excellent customer service keeping me informed through out the process. A company that goes above and beyond for sure!

Pools and pool repair are expensive but they don't have to be painful....these guys do great work…read morewith no hassles . They show up and produce results in a timely manner. Hopefully I won't need them for a long time but if you need pool repair they are top notch.

The owner, Charles Hanson, is very unprofessional. They switch pool guys and days without any…read morenotice. I called them several times within a year and they took weeks to respond. Mr Hanson threatened to increase my monthly fee by 60% ($100 increase) because I asked him to tell his employees not to change the schedule I have set for my pool filter to run. He took offense and sent a very nasty, rude, threatening email. BE CAREFUL! I do NOT recommend.

Thank you!! Thank you!!! I called Ready Set Swim to service an algae outbreak I had a few weeks…read moreago. They came out quickly to give the estimate, which was very reasonable.They walked me through the process of treating the algae and gave me tips to help prevent it in the future. The pool was crystal clear within days. I was amazed by their service. They now have a long-term customer. Thank you again.