The providers are good at what they do. The rest of the staff needs Serious work on customer…read moreservice. The receptionists do NOT PRIORITIZE PATIENTS WITH APPOINTMENTS. Walk ins and appointments treated the same. The provider told me they have NO IDEA who has an appointment or is a walk in. Their scheduling for appointments online is terrible at best and the early checkin is just as bad. Two visits in a row a week apart and same results. I will give them one more chance to fix the issues.

Recently went there for care and most staff was professional. There was one specific older African…read moreAmerican woman working that day that changed her attitude behind closed doors when no one else was around into violence & rudeness. Upon being seen I was taken back decently quick. Got checked in, when I went to get imaging done there was the African American lady with graying in color dread locs who was nice at first when she was around the person I came in with and other doctors but when she took me to the X-ray room she was rude pushing my injury around violently and asked "why can't I move my injury into the position," that she was asking. She threw the piece that they use to mark which side of the body they're imagining as well. I'm not sure if she thought I was a young teen because I look young but I'm almost in my thirties. After coming out of the room she was ongoing with her rudeness saying you can go back to whatever room you came from. Then a little before my X-ray came back she popped her head in trying to see if I said anything to any of the staff or who I was with. Which I did. Now I am here writing this review for the public. This is the scary part that people go through with healthcare workers behind closed doors until or if they're caught. This lady needs to be fired for her unprofessionalism, ego, and opinion on the workplace.

Type of care was fantastic quality of care was fast and efficient office experience was the best…read more This hospital provided me with such fast and efficient care and service they are the best hands down in central Texas

The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

Had a 10am appt, maybe two others in the waiting room, def not busy. Took an hour wait to be taken…read moreinto the room. While in the room was stabbed for flu symptoms, currently been an another hour since the nurse took the swabs. Slowest service Ive ever seen. Good thing I didn't come with something serious. Will update maybe on how long it took before my visit is actually done.

Walk or appointment it don't matter you'll be waiting in the lobby for at least 2 hours while you…read morewatch several people who came in after you go in before you. Worst clinic in Killeen.

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

There are 3 locations now and I have taken myself, and my 4 kids, at one time or another to all of…read moretheir locations. Every visit has been amazing, we always go to their website and you can check appointment times before selecting a location (we seem to live in the center of all 3 so it doesn't matter to us where we go). The system keeps our insurance information on hand, I always do the paperwork through my computer when I schedule and then I don't have to do it when we go in. This is just an Urgent Care, it doesn't replace the emergency room or your regular doctor. All visits have had a sheet that tells you if you need to follow up with your doctor or not etc. I tell anyone I know when they need urgent care to come here. They have always been good to me and my children.... I have followed up with the PCM after when the injury/illness has required more in depth care etc. They definitely help fill in the gap when we can't get into the clinic and we don't need to go to the ER.

This is the worst health care place I have ever been to. First when u walk inside u have to find…read moreout where the front desk is second u get checked in for your appointment you had scheduled on time and for some reason your waiting for hours and no one is considerate enough to let you know how long you'll be sitting there for

This place is great. The front desk staff were wonderful. The nurses and Dr Smith were equally…read morewonderful. I'm grateful that I didn't have to wait long since I was feeling pretty bad. I highly recommend Premier ER. THANK YOU!

We have used Premiere ER twice for Urgent care. Both times we felt we received good care and the…read morewait was reasonable. The staff were friendly from front desk throughout. I would definitely use them again.

Dr Ralph is amazing...however the system of management is ridiculous! I had an appointment for 10…read moream and 1:45 minutes later still sitting in waiting room! They have to do better!

This place does not give a damn about your time and convenience. Red flag was the sign on the…read morereception window stating that yelling and cursing at staff would not be tolerated. Guess it happens frequently. I can see why. FWIW this is first review of anything I've done in several years. It's that bad

I was taken care of promptly and although there were several people there I did not have to wait…read morelong for the physician to come in. He took his time talking to me and giving me advice to be further evaluated. The doctor, the other personnel, and the facility all get an A+.

Brought our seven month old son here as first time parents who were worried and no other doctors at…read morehis normal clinics were near as detailed, thorough and understanding than the ones here. The nurses and doctors are sympathetic, kind, helpful and supportive. Honestly I would rather take my child here than to his regular doctor. Very clean, quick, professional and easy. 10/10 recommend this to any fellow mom who is worried about her baby.

This place is a scam. To be able to get a regular physical, you first have to "establish care "…read morewith a video conference. Prepare to pay anywhere from $150 to $400 BEFORE you even get to see someone for a regular check up, and they won't tell you how much ot will be, it all depends on what is discussed, they say. This is before you even get to see anyone or get any wellness check!! We unfortunately didn't know they were doing this until we had 3 of these for our family. We never got our wellness check but we did get billed for $674 ! Needless to say, we went went elsewhere for our family of 6.

I unfortunately made the mistake of choosing this location due to the "convenient" proximity to my…read moresons school after he was injured and needed stitches. After wasting an hour of our time, it became very apparent why their name was changed from "urgent care" to "convenient care," the entire staff has no sense of urgency and you're only treated if convenient for the doctor. My son is 3 years old and needed stitches as the result of a tumble at school. It took 20 minutes to check in and 30 to see the doctor, only to be told her "boss" didn't allow restraining children for stitches and it would be required for us to ultimately spend several hours in the ER waiting room & $400+ in co-pays and co-insurance. I called the children's after hours clinic for a second opinion and was ultimately given the same BS run around by a lazy nurse named Nancy. Instead, I opted to forgo their overly extreme advice and took my son to Premier Urgent Care in Temple. The staff went over and above my expectations, made sure to make this experience as non-traumatic for my son as possible and easily administered 3 pain-free stitches with no restraints. While my family and I have several amazing doctors in the S&W system, I will NEVER waste by time with this facility and their uncaring, lazy staff again.