Rude staff, Jada Johnson in particular. Very unpleasant , made uncalled for comments about politics which i found very unprofessional.

There are 3 locations now and I have taken myself, and my 4 kids, at one time or another to all of their locations. Every visit has been amazing, we always go to their website and you can check appointment times before selecting a location (we seem to live in the center of all 3 so it doesn't matter to us where we go). The system keeps our insurance information on hand, I always do the paperwork through my computer when I schedule and then I don't have to do it when we go in. This is just an Urgent Care, it doesn't replace the emergency room or your regular doctor. All visits have had a sheet that tells you if you need to follow up with your doctor or not etc. I tell anyone I know when they need urgent care to come here. They have always been good to me and my children.... I have followed up with the PCM after when the injury/illness has required more in depth care etc. They definitely help fill in the gap when we can't get into the clinic and we don't need to go to the ER. read more

I went in only to be told I had to upload insurance and they would put me on the schedule. There was 2 patient there

Three visits my self two of them for just covid test when covid was at its peek and work needed results. One for my hurt foot and I was just told to take naproxen came to learn later my that my nerve was damaged. I had to take my child in for a soar throat only because our regular doctor was closed and she was in a lot of pain. When we got there they were trying to charge me a past due amount of $32 that she owed, my daughter had never been to this place before this was her first time, when they checked they told me to call finance and only charged for that appointment. As we were in the room a nurse came in and took all her vitals her swab her throat and asked some questions and left not soon after another nurse came in asking for a urine test to where I was confused my daughter was there for a sore throat why would you need a urine test she kept persisting that the doctor ordered it, well I didn't let her and left, doctor came in and said she didn't have strep that it was a cold. We left no one even said sorry for the confusion or anything if I would of not spoken up or refused I don't know what would of happened. But get this that was around December 2022 now July 2023 I was charged the $32 that apparently she owed, they just took it out of my account with out my consent. read more

I came here to get a physical for a college class, MS1-MS2, and they claimed the could not help me, although directed me to another clinic, which was also not able to help me, finally I stopped at their secondary clinic in Harker Heights with no issues and was seen same day, While I don't understand how their the same urgent just a couple miles away was able to help while they were not they were polite and provided satisfactory costumer service. If you need a physical, go to Freedom Urgent Care in Harper Heights. read more

I'm only giving one star as I have to rate this place, but it deserves zero stars. On Mon. 4/5/21, I paid $117.53 out of pocket for a PCR test for travel as they said they don't accept insurance if COVID test is for travel. I was seen about 30 minutes past my appt. time and wasn't released for almost 2 hours after that. This much time for a test that takes less than 5 minutes! Not only that, but they put into the computer that I was leaving that weekend when I had told them several times that I was leaving Thurs. 4/8/21. When the P.A. came in, I told him again I was leaving on Thurs. and wouldn't be there to pick up my results that day, he brought in the nurse who said I would have to quarantine on my vacation until I got my results. She took down my name, phone number and E-mail on a small sticky note stating it would go into the computer. I NEVER DID GET MY RESULTS E-MAILED EVEN THOUGH I PAID $117.53!!! I did call when I got back from vacation, was hung up on by the receptionist when I expressed my complaint, was transferred when I called back, was transferred again and was told over the phone my results were negative and I could pick them up at any time. Well, who cares now when I'm back from my quarantined "vacation"? This place not worth a penny of your time or money because of their careless treatment. I feel robbed. read more

Been there twice, staff are friendly and professional, and Doctors are caring and knowledgeable! Reception gives you a call 2 days later to see how you're doing. I'd give them a 5 star * rating. If I have any more medical issues I know where to go! read more

If I could give ZERO STARS I would... Rude staff, with horrible customer service skills. They tell you must make an apt but when you show up at that time and wait for an hour, they then tell you it wasn't an apt, it was a "check in time" and you can be seen "whenever they are able to". Next time lead with that, or just have people check in and wait instead of turning them around, telling them to come back three hours later for their "apt time" and then have them wait around some more. They basically just want your money while doing very little to earn it... SICK PLACES LIKE THIS ARE ALLOWED TO TREAT PATIENTS SO BAD WHEN THEY ARE SUPPOSED TO BE THERE TO TAKE CARE OF PATIENTS IN NEED OF URGENT HEALTH CARE! read more

The front office staff was rude and supplies little information. I was here for a TB skin test but was unsure if they could provide me with one. I asked the front office staff member who told me to have a seat because only the MA could only answer that (the entire reason I even came here) I had to prompt her to inquire with an MA before I sat there for 30min+. I had to ask questions to documentation and processing that any front office staff should routinely perform. The MA was nice and helpful though. read more

Was seen here, The next day I called them needing my prescription. The nurse only gave me one call around 8pm the day prior, I had to be proactive and call them, spoke on the phone with someone who told me their name was a "Ms.Denise" was very unprofessional and had a very unnecessary attitude when speaking with her on the phone. Hopefully this won't be future issue. read more

First off if you see anything more than 1 star it's from the employees that work there. This place if awful. Super rude staff that gets an attitude if you interrupt their conversation amongst each other . Poor professionalism non courteous. But they have ZERO ISSUES TAKING YOUR MONEY FOR PISS POOR SERVICE!!!! Your better off at seton or Advent. read more

Needed a Covid PCR test to fly overseas. Had to have the results within 48-72 hrs. They charged me over $100... a week later, I still don't have the results. Don't bother with these people if you need a result in any kind of timeline. read more

I really hate to complain, but we came with a sick 1 year old this afternoon and we were turned away because he had a fever and the door keepers were worried about his "flu like symptoms". He has had a cough and a high fever. Will cry for 30 min to an hour which is not like him at all. However, you advertise on your social media that you treat the flu and to come by for treatment! Since we were turned away we had to go to the ER where he was diagnosed with hand foot and mouth. Very poor service and false advertising! read more

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Horrible customer service by whoever answers the phones. I made an appointment to get covid test. When I show up I was told they don't cover active duty military. I asked if I can pay out of pocket for the test because I needed it for a international flight, she said know I can't. Very rude people here. Avoid it. The one in barker heights isn't much better. Called them and didn't get an answer. Someone picked up the phone and didn't speak at all after waiting on hold for 15 minutes. I could hear the conversation she was having with someone else. Very bad customer service in this general area. I hope they find good help. But it's hard to find good help these days. People just were brought up with bad values read more

Wouldn't give a 1 star if I could. Free clinic is now only taking persons on Indigent care, if you just applied for Indigent care you will have to wait until you have a letter approving or denying you. This is not a free clinic anymore. Just a couple years ago you would come certain days and get seen for $5 or less. Donations were accepted. Now, its labeled free clinic but if you do not have Indigent health you can hang up getting any help. If you are denied indigent health, you have to call and leave a message and someone will call you back to "See what they can do for you". What a waste of time and energy. They need to change their name from Killeen Free clinic to something else. They could also make this information known publicly on their website and or social media pages so that we the people do not have to waste our time, minutes for the phone cause not everyone has unlimited and gas money because we "Paid" someone to come to the clinic in person to get the information because their hours are stated as open 8:30-5:30 but again, no Indigent health care = no doctor visit, plus you have to make an appointment. Why do we the people have to do their work for them by writing honest reviews? Makes no sense at all. read more

Been sitting for over an hour was the only one in the lobby. If you want to go here instead of Post for the speed dont. Staff is nice

I have used Urgent care a number of times and never had to make an appointment. They are not a Dr's office, but like an express emergency care. Appointments should not be used in these places. I will not be using this one ever again as I will be using Signature instead. read more

Showed up to be seen walk ins were cancelled as I was rudely told by the front desk. So I came back for my appointment. While I sat forever two people walked in and was pulled back immediately. No matter how polite you are to the African American woman with yellow hair she mumbled when she spoke to me rolled her eyes a few times and acted as though questions ruined her day. But when the African American man came in she was all smiles and got him back before me. The only other time she was smiling is when her kid and grandkid came in and joined her behind the desk. The doctor was great but friendly service when being greeted for treatment can go along way. read more

The fact that they don't truly care about your well being should be a red flag enough. They're there to just get you in and out, even though they're not even that busy. Before you go here, I encourage you to ask your own insurance first if visiting here is truly covered. If you have the time to do so. I came here obviously to receive urgent care, I provided my insurance before treatment. The clerk called my insurance and was assured that I was covered, in which I paid only $30 for co-pay. I gave my benefit of the doubt and sought treatment. Eight months later I am being billed for the full amount because my insurance wasn't covered after all. Isnt this the first step and the clerks job is to call your insurance and make sure to verify your information and check coverage? This is something they're supposed to let you know before they see you, and to tell you if you are covered or not. Had I known this, I would've drove an extra half a mile to go to an actual urgent care. Edit: I did contact the urgent care for the issue but the clerk just gave me the the external number for their billing office that is not in the same city nor state. read more

Showed up to be seen but walk ins were cancelled as I was rudely told by the front desk. So I came back for my appointment. While I sat forever two people walked in and was pulled back immediately. No matter how polite you are to the African American woman with yellow hair she mumbled when she spoke to me rolled her eyes a few times and acted as though questions ruined her day. But when the African American man came in she was all smiles and got him back before me. The only other time she was smiling is when her kid and grandkid came in and joined her behind the desk. The doctor was great but friendly service when being greeted for treatment can go along way read more

I read reviews and was leery of going here but found the reviews were out dated and not correct. The staff was excellent from the front desk to discharge. P.A.Nailing and his staff were professional and caring. I felt I was in good and competent hands, all of the staff were courteous and caring individuals! We waited 15 min in waiting room and processed in and out at appropriate speed. I would recommend this facility and will use again if needed. Thank you to the staff that was kind and patient with me! read more

My son had a minor injury today and I went to this location to have him checked out. The nurse there came straight out to the lobby and started taking care of him. She carried him back to a room where we received top notch care! Thankfully, he is fine. I just want to give the nurse on duty today a big shout out for all you did for my son today!!! There needs to be more nurses, like you, out there! read more

I'm leaving one star because I came in for a worsening sore throat without sneezing, coughing, watery eyes, or a runny nose and was diagnosed with allergic rhinitis. That doesn't even fit my symptoms. The provider didn't even assess my lymph nodes to see if they were swollen or not. I also wanted to address back pain I've been having since Friday that is terrible depending on the degree that I bend forward. I was told it was sciatica which I do not agree 100% with that diagnosis. I really just wanted answers and I left feeling as though I did not get any. read more

On Sunday morning my daughter called your facility and finally after about forty rings a woman answered and she was very rude to her, and talked at her and then just hung up ! That woman had no business answering the phone , because she doesn't know how to talk to people without being so disrespectful ! Why call yourself Urgent Care when you can't even get in on the same day ! I'm personally going to tell as many people I can that do not waste their time and money. to walk through your door ! You people ought to close the doors of your business until the people answering the phones learn how to be polite ! read more

While my visit was very fast and I left with the Amoxicillin I had intended on getting for an ear infection. The Physicians Assistant was pretty rude, it was like a bad episode of Army Sick call. Also my vitals and Intake questionnaire was solely performed by a student from Vista College with no supervision. Probably needs to be addressed. Other then that for a $150 dollar bus ticket to buy $6 dollars of antibiotic, it wasn't too bad! read more

My husband needs a COVID test, so we got online and registered. They gave him at appointment for 3:45, and put him (supposedly) on a waiting list. We arrived a little early, and called them. They said they were very busy and put us on the list.(?) She said the online registration doesn't really connect with theirs. It was very hot outside, and we waited for almost two hours in the hot car. We couldn't just keep the car running! And to top it off, it was my husband's 66th birthday! He called several times. And they kept telling him (3 times) that he was next on the list. They were rude and unprofessional on the phone and uncaring. So we finally just told them we would cancel. She said , "I'll just take you off the list." So we left! I'm curious if we will get billed for that appointment. We better not! It was the worst experience we've had since this whole Covid nightmare started. He never did get seen to get the test. We'll have to call and try another urgent care tomorrow. read more

I'm so grateful dr Mckenzie (not 100% sure if that's correct) listened to my concerns and treated my opinion like it had merit. The entire staff was extremely nice and were able to take care of me quickly even though they were extremely busy and I came in close to closing time. read more

I made an appointment to get a COVID test for myself and two children. Our appointment was at 1:06pm. It is now 2pm. I called the desk and they said that they are busy and the rooms are full and that they will get to me when the rooms are empty. That my appointment is not really an appointment but just a check in? Like just because you change the word does not make it not an appointment. I had to call and setup a time to be seen. I'm super annoyed. They ask you to do the registration online to speed up the process and even check in early but they still take forever. This place always takes a long time and their excuse is always "oh we are really busy". Maybe they should hire more staff or not overbook appointments. Just my thoughts. read more

The visit was very quick and painless and the doctor and his nurse friendly but quick and yet helpful and thorough too. Much speedier than post or base. read more

I will never try to go to this place again. This is the second time they have tried to charge me for my urgent care visit because they couldn't figure out my insurance. I tried to give them the benefit of the doubt but they were just as terrible as the last time. Why would I pay for my visit in advance when I have insurance? I went to S&W urgent care in Harker Heights and they had me in and out in 30 minutes or less and I didn't have to pay a dime. Freedom hadn't even called the first patient in the 30 minutes I was there and they had just opened! Never again. read more

I just want to know the facts of WHY are we all waiting after an appointment has been made? I mean it's an appointment right? I have visited twice already with a wait time of more than 2 hours in both visits. I have notice that Covid has played a big factor to the medical field but come on, I was the only one waiting for hours! I kept seen people walking in and out. Then after getting your nose violated I waited another hour or so to get my test results. Clearly a sign of false advertisement, they either need more help or more organization. This is unprofessional ESPECIALLY if they label themselves as "urgent care". I don't recommend this place if your trying to get seen for Covid. read more

The staff there are very caring and compassionate. I am new to the area and had a serious fall and was not sure if anything was broken, but I knew something was wrong. I googled nearest urgent care and Freedom was 17 minutes away. I was in pain and just drove straight there. I was greeted immediately and told I could be seen right away. The receptionist ask if I needed help filling out the forms, and took my information for insurance. I was called back by the nicest nurse who did what she could to keep me comfortable. The doctor came in and looked over my injury and apologized and said I'm going to have to hurt you to see what's wrong, I dont want to hurt you so let me know if it's too bad. After that I had to get x-rayed and again the staff were very aware of my pain and tried to do it as quick as possible. A very short wait and the doctor came back to explain the nat uh re of my injury. Treatment and prescription were administered and I was on my way. Thanx staff at Freedom Urgent Care. read more

Second time here and both times we've had to wait over 2 hours before we even got called to the back then had to wait even longer in the back before the doctor came in.. staff here sucks and don't tell you what you need to know. read more

Terrible service. My 21 year old had an appointment at 12:30 so arrived at 12:15. They had him sitting in his vehicle still at 4:00 and could not tell us when they would see him. Called several times and finally I said they are going to have leave if you can't tell them a time. She proceeded to say fine we will take him off the list. I quickly got online and made an appointment for 4:20 at Integrity Urgent Care in Copperas Cove. In and out. That is how a clinic should operate! read more

I went to Freedom Urgent care on Saturday. I can't say enough about how impressed I was from the check in process to seeing the provider. It was very busy but they did a great job getting people seen. read more

The wait at this urgent care wasn't bad but i'm not very happy with the treatment from the PA. The nurse who took care of me was great and super attentive but the PA (Hedden) came in for about 30 seconds, barely looked at what was wrong, then prescribed me the incorrect amount of meds. He clearly didn't take me seriously because I was a young woman, and my condition ended up getting much worse after visiting, not that it was his fault, but he should spend more time trying to assess his patients. read more

The staff was great and so kind. Jennifer and Perla were so patient and really took their time to make sure all my questions were answered. Brian G was my provider and he was very professional, answered all my questions and made me feel at ease. He even asked if I had any other concerns or questions before I left. They really know how to make you feel good, when you are feeling your very worse! read more

It was a quick visit but everyone was very nice! I'm happy that there is a closer location, it only took 5 minutes to get there! I couldn't wait to make an appointment with my son's primary doctor and the ER is never a good thing so, it was right on time! read more