Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Dr. Franklin and his staff were great. From the time that I arrived to the moment I left I felt…read morelike I was cared for, which is invaluable in an emergency situation. I went in for suspected cardiovascular/BP problems and they were thorough, attentive, and understanding through the whole process. I would definitely recommend them for emergency care.

I had a very disappointing experience with the billing and review process at Baylor Scott & White…read morePrimary Care - McKinney. I scheduled what was supposed to be a preventive wellness visit as a self-pay patient. During the appointment, I was not informed that discussing routine or ongoing health topics would convert the visit into a separately billable "dual visit" with additional charges. There was no advance notice, no cost disclosure, and no opportunity to decline those added services. What makes this more frustrating is that the so-called "ongoing condition discussion" they later cited was limited to the doctor briefly asking -- as I was getting up to leave -- whether I needed any prescription refills. That was the extent of it. There was no separate evaluation, no new complaint, and no dedicated problem-focused exam. After receiving the bill, I filed a formal complaint. The organization stated they conducted not one but two "comprehensive reviews," yet at no point did anyone contact me to ask what actually occurred during the visit. Their investigation relied entirely on internal documentation and staff input, without speaking to the patient involved. They acknowledged this but said patient interviews are not standard for billing reviews -- which is concerning when the dispute centers on what was actually communicated to the patient. Both reviews concluded the charges were appropriate and declared the matter closed, without addressing the core issue of disclosure and consent for additional self-pay charges. My takeaway is that this may not be limited to self-pay patients -- it was only caught in my case because, as a self-pay patient, I carefully reviewed the itemized bill. Many patients with insurance may never see or question how a visit was coded or billed. Greater upfront transparency about when a preventive visit becomes separately billable would prevent situations like this. I'm sharing this so other patients can go in better informed than I was.

My regular GP, which I had gone to for many years went into private practice, and was no longer…read moreable to take my insurance. Broke my heart as he was fantastic. I started using his associate whom I never really cared for. But after a couple of visits, I did come to feel comfortable with him and realized he was a really good doctor. We'll after about a year he moved away, and so my search for another GP was on again. It worked out well though as I ended up moving myself. I did a lot of research and decided to give Dr Washburn a try. Yes he is quiet, and doesn't trade jokes with you, but I would rather have a doctor that concentrates on me and my medical needs and not ask me how my cousin Eddie is doing or ask me if I saw the football game last night. Dr Washburn listens to you, let's you do the talking, and doesn't interrupt you . It's a busy office, but I've never felt rushed there, and he's not there to judge you. He listens and suggests what would work best for your situation medically and personally. And he has always fit me in when he can, sometimes same day, if I have an unexpected situation come up. He cares about you as a person and not a number or a bother. And the front desk and office staff are great.

Dr. Proctor is an absolute lifesaver--literally. He has helped me through some of the most…read morechallenging health issues I've ever faced in ways that have genuinely saved my life. He is far more than just another internal medicine doctor; his deep expertise in both internal medicine and endocrinology is exceptional and has made all the difference in my care. What sets Dr. Proctor apart is how much he truly cares about his patients as human beings. He is by far the most responsive doctor I've ever had--always prompt with follow-ups, thorough in his explanations, and genuinely invested in my well-being. His approach goes beyond the clinical; he listens, he supports, and he partners with you in your health journey. His staff is incredible as well. The physician assistants are outstanding--each one is knowledgeable and capable enough to serve as a primary physician on their own. Together with Dr. Proctor, they form an unbeatable team that delivers compassionate, high-quality care every single time. If you're looking for a doctor who combines world-class medical knowledge with heartfelt humanity, Dr. Proctor and his team are the gold standard. I can't recommend them highly enough!

Our family has entrusted our healthcare to Dr. Procter and The Well Integrative Medicine for many…read moreyears. Between my two sons, my wife, my grandson, and myself, we have relied on Dr. Procter for a wide range of medical needs and have consistently received exceptional care. As a physician, Dr. Procter has access to many of the same medical tools, treatments, and resources as other doctors. What truly sets him apart is not the tools themselves, but the way he uses them. In today's healthcare environment, it is rare to find a physician who combines deep medical knowledge with genuine compassion, personal commitment, and an unwavering determination to help patients heal. My two sons each have unique and challenging medical conditions. Before seeing Dr. Procter, we consulted with numerous physicians and specialists without achieving meaningful results. Dr. Procter approached their cases differently. He listened carefully, thought creatively, and developed treatment plans that addressed the root causes of their issues. Thanks to his expertise and persistence, both of my sons are experiencing successful outcomes that other physicians had been unable to achieve. Dr. Procter treats patients as individuals rather than diagnoses. He takes the time to understand the whole person and is fully invested in helping his patients achieve the best possible health. His care, compassion, and dedication are qualities that have become increasingly difficult to find in modern medicine. I recommend Dr. Procter and The Well Integrative Medicine without hesitation. Our family's health and quality of life are significantly improved because of the care we receive there.

Their billing department is incompetent. Beware. If they tell you you're covered, check yourself so…read moreyou don't get a full price bill in the mail two months later.

PHENOMENAL TEAM! Excellent!!! I went through about three doctors before I could find a surgeon to…read moreremove my wisdom teeth and she removed all four within 30 minutes with ease. I experienced zero pain. Dr. Ornstein is very personable, caring and lovely to speak to. 10/10 would recommend.

My experience was exceptional from start to finish. Jessica MacPhee was my treating physician, and…read moreshe truly went above and beyond. She took the time to listen carefully as I described the pain I was experiencing and walked me through several treatment options, clearly explaining the pros and cons of each so I could make an informed decision. When I returned for the selected treatment, she performed the procedure with great skill and professionalism. When I mentioned that the previous medication hadn't been as tolerable for me as I'd liked, she took action and called in a new prescription before I left. Which the new medication seems to be working out great. I highly recommend this practice, and if you have the opportunity, I suggest asking for Jessica MacPhee.

I can't say thank you enough to Jessica (PA) and Edgar (PT). Amazing people. I came to them as a…read moresick, falling-apart person and left like a new man. Thank you guys!

Travelled 800 miles for a procedure at this facility, having been in medical field for many years…read moreand around many hospitals for different procedures.. hands down the very best experience, from check in to surgery everyone was truly what healthcare professionals should be... not to mention the anesthesiologist was the best! I'll be seeing them again in a few weeks!

The facility is very nice as is the staff, that's where it ends. I had two injections in my lower…read moreback approximately 2 months apart. I paid ~$750 each time and met my deductible. After getting the first injection, I never received a bill for anything else. Fast forward 9 months after my second injection and I received a bill for ~$2,200! Same injection, same exact procedure yet I was billed for the 2nd procedure and not the 1st. Mind you, both times I paid my $750, I was assured I didn't owe anything else. After looking over the "itemized" charges for the 2nd bill (still waiting on the first) I saw they charged insurance $40,000 for the "operating room"! That's not a misprint, 40K for what was literally a 2 minute procedure which is also documented since they send a text to your designated driver when the procedure starts and when it's over. Emminent is a physician owned hospital so be careful, they are unethical and not trustworthy. I wouldn't care if I could barely walk and they were the last hospital on earth, I wouldn't give them another dime. There are multiple people I have recently recommended this hospital to for similar problems as mine but after receiving this bill I'll be sure to tell them to steer clear and use another physician and/or "surgery" center. Proceed at your own risk.

I'm very grateful for Dr. Hastings and his staff. He is very thorough and listens. The staff is…read morekind and helpful. They offer a 7Health membership which acts as insurance in their office for those who don't have insurance. They overall want to help people and it shows!

I'm grateful that Dr Hastings stopped taking our insurance. I went to another Dr and they…read morediscovered a serious medical concern based on my bloodwork. I had the same results while visiting Dr Hasting and he never mentioned it. He switched "billing" multiple times while I was with him and glad it finally forced me to move to a new primary.