The irony: I live in the area and I wanted to support someone local - to my neighborhood... well I…read moregot really punished for trying this way - note that I had the option to go with the geek squad.
So an old double oven went out on me, and the tech came by and get this:
was there for two minutes - I swear! did not check any breakers, did not even open the over, just looked at it and then said - yeah, it's broken.
Typed in his tablet for two minutes - came back, and said - nope we can't find any parts for this model because it is too old - please note that I specifically specified that this model was about 18 years old BEFORE I set the appointment and they assured me that this would NOT be an issue...
Fast forward 30 more seconds, and the tech goes like this (and I am NOT kidding): nothing can be done, it will be $169 for the service call - let me restate... he did not even open the over door - let alone take out his multi-meter and check any of the circuit boards.
I asked to talk the manager/owner who yeap: laughed at me, and stated they were highly trained techs and that costs money.
So $169 for having a tech come by and do absolutely NOTHING, I mean nothing!!!! zero, nada, niente, zilch! did NOT even open the oven door.
Now YOU are warned - this is not the good will a reputable company tries to set... this company is now stained with the image of incompetence - to think that what started it all is my desire to help out a local business...
I am still in disbelief, but you can avoid my experience - steer clear!
Note: Response by owner states that "appliance cannot be troubleshoot from office.." yeah, add "inability to read" to the list - I stated several times, that the tech came by to the house, but did nothing - I would agree that you cannot trouble shoot by just looking at an appliance - which I may add was the only thing the tech did right.
Also, I called the office and asked to speak with the manager several times, and he is the one that laughed at me and blew me off!
Bonus round - I never got a receipt, I called three times, and asked for the receipt, and they just never sent it to me - and yes... I did check the spam box - these folks are a scam!
So let's recap:
What they said: "Please feel free to reach out to the office again."
My Response: Why? I reached out three times, and you laughed and blew me off - by the way - where is my receipt, I asked for it THREE times
What they said: " There is not a way to tell from the office what is wrong with your appliance, hence it cannot be determined what part you need or if it is still available until a technician assesses it."
My Response: Did you NOT read what I posted? Your technician did come by, he was in the house, spent 30 seconds looking at it, did not even open the oven door, spent 4 minutes on his tablet, told me it could not be fixed - charged me $169 - geez you see, read before you reply - he WAS in the house - did NOT do anything - charged me $169. Yes, and according to you he did assess it "just by looking at it via psychic powers - as he did NOT even open the oven door!
What they said: "Appliances that are 18 years old are routinely repaired."
My Response: All evidence to the contrary, NOT in this case!
At least I am being courteous enough to protect the identity of your not-so-expert and according to you highly trained technician. And you Mr. Owner, I called you three times, and you ridiculed me and did not care to work with me... so why now?