In my part of Utah County you get horrible speeds with the phone company or pretty fast download,…read morebut horrible upload with the cable company. Plus, they charge an arm and a leg for it. Utopia finally came to the neighborhood and I could not be happier. They installed quickly, and the service has been flawless so far. There is a large selection of ISPs available, but most of them are suspect in my mind. XMission is the only one with a total usage cap. However, even as a heavy user I've not hit it. By having the cap, it's easier to handle people who abuse the bandwidth setting up spam servers or torrent servers. They are also the only one meeting state of the art security standards like SOC2. Back to Utopia. It just works. I have 250Mbs up and down. That allows me to do full backups of my home to the Cloud. I could never do that with the pitiful upload speed the competition has. Plus it's far cheaper.

I came home today to find that a corner of my yard had been dug up and opened for what I understand…read moreis a UTOPIA installation. What concerns me is that no one contacted me beforehand, left a notice, knocked on my door, or otherwise informed me that work would be taking place on my property frontage. I had seen crews working across the street to provide service to new neighbors, but I had no idea that work would also affect my yard. When I spoke with the workers, I was told this is the only access box on the street and that if additional neighbors request UTOPIA service in the future, similar work may need to be done again. In addition, the work area has obstructed access along the sidewalk. We have small children in the neighborhood who regularly ride their bikes, scooters, and play along this route. Today, the excavation and equipment created an unexpected obstacle and safety concern for children and pedestrians using the sidewalk. As a homeowner, I believe residents deserve advance notification when construction or excavation will impact their property, even if it is within a utility easement. A simple notice would have allowed neighbors to plan accordingly and be aware of any temporary disruptions or safety concerns. I would appreciate an explanation of the notification process, what steps will be taken to restore the area, and whether residents can expect additional disruptions in the future if other homeowners request UTOPIA service. In addition to the pictures from this afternoon... I have posted a picture of what utopia could do in the future to protect homeowners and children and community people from getting hurt Thank you for your attention to this matter.

Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

Long story short, they overcharged us $10 a month for a year and had awful speeds, frequent…read moreshortages, and TERRIBLE customer service. They claimed we (my wife and I) never called to fix the overcharge before now, because of that they can't refund our money. Odd part of this is that we did call more than once to fix this, but they say we never did... my wife being awesome as she is kept notes of her original call to century link. We talked to Kaitlyn first to get this setup to have the auto pay and paperless setup for a monthly total of $29. When we found out that we were charged the next month for nearly $50, we were confused. My wife calls them back and they said that she needs to set it up on her end online to go paperless. They then walked her through it over the phone and we assumed everything would be fixed after that... we were painfully wrong. We found that they were still charging us nearly $50 a month for the next 10 months. We called in and spoke with Sally in Escalations and she said she has no record of us ever calling to discus our internet because it keeps a paper trail of what happens in our account. Not only is that complete BS, she wouldn't even consider the fact that their system could have been at fault. It made me feel only slightly better when I read another reviewer in a different market having had a similar problem and was told exactly the same thing. She then said because it was a year ago she can't help us even though it was their fault... Leo is her supervisor and Sally said he will call me in a 48 hour window. I assume he is the busiest human on earth. Simply put, Don't use them even if they are the only option.

From the owner: Qwest is now CenturyLink. On a quest for the best high-speed internet and reliable home phone…read moreservice? CenturyLink delivers quality home communication options, including DSL internet service.

Associates were very friendly and helpful. We were in and out with a new phone in no time at all.read more

I wasting my time going down there for nothing . I am trying to merge two phone into one . They…read moretold sorry . They couldn't help me . This is why people don't like going to cell phone store .