Jack is that old school mechanic everybody wishes they had. I've gone to him thinking it would…read more$1,000+ fix to have him say that all I have to pay is 100 bucks for the labor and not pay for the part. Truly the best mechanic in Bend hands down. Also an incredibly knowledgeable car guy who will talk about everything from old 70s model Porsches to how to keep newer model land rovers running efficiently. Hats off to you Jack, truly one of a kind.

Beware!! Jack did a tuneup on our mint condition Astro van…read more Charged us $700, overpriced, but we paid and thanked him. A few days later we started the van and it had zero oil pressure. We immediately shut it off and saw a huge puddle of oil under the van. He had left the old oil filter gasket under the new one, which resulted in an oil blow out. Jack came to us and replaced the filter and oil which we graciously thanked him for. Since then our engine has had a horrible knocking noise which was determined to be rod knock by another mechanic. We discovered Jack had also overfilled our oil this time by 2 quarts. We towed it in to Jacks only for him to attempt to say it's fine, just leave. We refused, and he finally agreed to look it over. A day later he said he could fix it by "thickening the oil" (that just hides the noise) I told him it needs an honest repair, not a bandaid. He refused, so we're towing the van out and initiating a lawsuit. Jack can talk a nice talk, but when push comes to shove, he will stab you in the back. Watch out for this shop

Ian is extremely skilled at diagnosing the problem with the car. My experience of him is he is…read morehonest, recommends what needs to be fixed to make the car run at optimal performance. His ratio of parts prices to labor prices will not be matched any where else. If you have an import car, Ian is your guy!

When our Subaru's clutch went out mid-vacation in Bend, they fit us in right away, even working on…read morea Saturday. They gave us clear cost options and had the repair done in 24 hours. While we waited, the rental car just across the street made everything easy. Thanks to them, the trip we had planned for a year was saved.

I own both a Sprinter truck and a Toyota car. Import Performance services both. They are always…read morequick, funny, and accommodating. At the moment, they have squeezed in my Sprinter, despite having a parking lot full of repair and maintenance jobs. My Sprinter needs a hard to find part, so they've rehabilitated the old part (it's an old Sprinter!). Other times, they have fashioned new parts in similar circumstances. Old as dirt, I have just never encountered a shop this good before. They offer a true worry-free experience.

Good at what they do but the decided not to work on my TN1 sprinter and for that I am deeply…read moredisappointed. This van has at least another 250-300k left to go before it's retired. Some bs about getting parts, when really all I need is a good oil change. I think this is a slap in the face to a loyal customer.

These guys are great! We were traveling through on vacation and were heading out of town when our…read morenew-ish Ram Promaster van started making a sometimes clunking and sometimes high-pitched screeching - it was terrible sounding! We called a few places, including the dealership, to see if someone could take a look and tell us what was wrong. These guys not only got us in, they were able to take a look at it within about 15min!!! They diagnosed a bent brake plate with a rock stuck in it (causing the screeching). They quickly fixed the problem and got us on our way - charging us just for 30min work! Really friendly shop. Highly recommend!

as usual our experience with northgate auto was excellent…read more they worked us in because we were scheduled to leave for texas and had taillight issues they are honest and very good highly recommended

Had some tire and alignment issues on 2024 Subaru Outback...Took car to Point S (Bend-North) and…read morereceived excellent service at a great price. I live in Culver, so its quite a drive but the professionalism is a HUGE plus in my book...I have found my NEW "Go To" tire shop...Plus, will no doubt have additional work performed by these folks...Gr8 Job Guys...

Just want to make sure the owner of the Point S in La Pine , Oregon gets this. I trade with the one…read morein Longview, Wa and always have great service. I had to put tire on my Dodge Ram and was staying at the Moose lodge in La Pine, right across the street from the Gills Point S took it there to have it aligned. It was wondering a little so I told Evan. He explained that if they found something it would have to be fixed prior to the alignment. Which I know. They found needing immediate attention needed. Tiered drag link, tiered pitman arm, Alignment. Also Ball joints. And rear shocks. I was willing and wanted it fixed before I left the following Monday. Told them I was free Thursday morning or all day Friday. It was the first of the week. Tristen said he would get back to me. That was Monday morning Tuesday I called him because I haven't herded anything. He said he was waiting on the parts house to get back to him. Never heard another word from this shop. I hate Schwab but from now on I will trade with them when in that area. They have lossed my trust. I spend a lot of time over there. I know I will not recommend that shop. I know Gills also has the same name on one in Bend. Just wanted the owner of both to know the one in La Pine just lost my business and anyone I know in the area will be informed.

They saved me with a post-purchase inspection on a car that would have been a money pit. Getting…read morethat done on short notice allowed me to undo the deal within the 3 days per the sales contract. They now service my 2003 BMW 330i. If only they had a coffee shop in the lobby, I would sit there for hours and watch the amazing, classic German sports cars come for service.

Definitely would not go here is you are younger or have a wrenched in you car yourself. I took my…read more 60 BMW in for misfire problems. They told me it was simply spark plugs after I told them I've been through spark plugs, coil packs and the whole fuel system. Later on down the road, I get news that it is timing issues and has nothing to do with spark at all. I just wish they would have taken me a little more seriously.

Best auto repair service ever! Quality service for sure!!…read moreI will be coming back for any auto issues.

The quality of my two services has been knowledgeable,efficient and timely. They are polite and…read moreconsiderate!

Honest, straightforward, and outstanding diagnostic car care! I took my 2008 Buick to Tom yesterday…read morenot knowing what was causing the car to feel like it was jerking when shifting occasionally and making a loud clunking sound, but fearing the worst. After test driving and examining it he diagnosed a failing engine mount. Repair was completed in one day and was so much less than I had feared. He is great at his job and easy to talk to! He came highly recommended by a friend and I can't say enough positive about the experience! There's a reason that he's booked solid! We will be taking all our cars to him from now on.

Tom is awesome! Never goes over what was quoted and I've yet to have an issue with any of the…read morerepairs he's done on my Sequoia over the years. Friendly and professional. Highly recommend!

I have been going to Aaron since 2014 when he was a one man shop. Aaron and his crew are great. I…read moretrust Aaron with ever decision he makes when it comes to my vehicles. I have recommend many to him and no one is ever disappointed. He will never push you to do unnecessary repairs until you need it, Which a lot of shops do. I wanted to give a kudos to Aaron and his crew for being honest, having integrity and great customer service and of course great service. I will always trust Aarons automotive to work on my vehicles.

Brought 2005 gmc truck for service. Differential fluid and reuseable air cleaner cleaned. As always…read moreAron did a great job at a fair price.

These guys are sooooo friggin' awesome. My 6.0 went down and I was afraid to find out what it could…read morebe (if you have one you know the feeling). They diagnosed as it being the FICM and got it swapped out in record time to get me back on the road. It is really nice to know I have an HONEST, professional group of guys that bend over backwards to accommodate when possible. I really cannot thank you guys enough. Keep up the good work and God bless.

My truck had a perform service alert. Drove right over and back on the road in 30 mins. Ram is…read moretotally worthless once the truck is purchased. It is an incredible feeling to know service can be found that is excellent and timely.