Straightforward scheduling, good communication on the pricing, seemed well organized and very professional. I think these are my new mechanics! read more

Finding this place amidst our roadtrip was a huge blessing! Our sprinter van was throwing a code related to the emissions system and was counting down how many starts we had left. Casey was quick to help and took time to make sure we could get back on the road. I'd happily come back here! read more

Excellent communication, speedy service, pricing is fair. Whenever I try a new mechanic I bring my car in for an oil change, nothing fancy, to gauge if I want to come back. The team at I.P. had some recommended additional services, but there was absolutely no pressure. will definitely be back. read more

Drove into Bend, OR with a terrible vibration and noise coming from under my 4Runner. I feel so fortunate that my random call to a repair place hit on this place! They did a thorough diagnosis which included video of everything, and once I decided on the repair, they did it perfectly. These guys are amazingly professional! Service and quality of work is superior to many dealerships. They use only OEM parts. read more

I had a great experience here, especially being from out of town. On the way up to Bend, like a previous reviewer, I noticed one of my headlights went out as well. I called up a couple other highly-rated Yelp auto places, and they indicated they were all booked, and the earliest could have my car in was in two days. I continued my search, gave Import Performance a call, and was informed they could take my car in early that afternoon. Went for a quick hike that morning, had lunch, and headed to the shop. Landen was there in the office and immediately had his crew get to work. I waited in the nice waiting room for about ten minutes before being informed the fix was done as well as a double-check of the remaining light conditions, etc. I was happy with my service, however, that wasn't the end to the overall great customer service I noticed. While waiting and checking out the certifications on the wall, I overheard Landen speaking with another customer. Apparently the customer was stuck somewhere, I didn't hear the details, but Landen said he will have one of his staff drive over to the customer, get it started, and help her bring in the car for further assessment. Thought that was nice. One other separate thing I noticed that there appeared to be a loaner car available for customers. I didn't partake of it, but it was there. read more

I own both a Sprinter truck and a Toyota car. Import Performance services both. They are always quick, funny, and accommodating. At the moment, they have squeezed in my Sprinter, despite having a parking lot full of repair and maintenance jobs. My Sprinter needs a hard to find part, so they've rehabilitated the old part (it's an old Sprinter!). Other times, they have fashioned new parts in similar circumstances. Old as dirt, I have just never encountered a shop this good before. They offer a true worry-free experience. read more

Everyone involved with Import Performance are so incredibly nice and helpful. I have been going to them for the bulk of the last 5 years. I can't say enough about them! Honesty at a car dealership is so important, and they have always been upfront with me! I know they would never "tackle" something on my car and charge me if it wasn't necessary. I also appreciate them "looking ahead" and making suggestions so I can budget and plan for future car upkeep. They have nice loaner cars, which is paramount for me. They have gone above and beyond a dozen times for me.... To boot, they give to the community, so that in itself says a lot about their character! Cheers, Kathy K-Z read more

I cannot say enough good things about this this business! We were traveling to Yellowstone on our vacation when our Mercedes Benz sprinter developed a transmission problem due to faulty rear wheel sensors. Our service advisor, Casey was a standout and went the extra mile to get our vehicle diagnosed quickly, the parts ordered same day and the repair done in record time in order to save our vacation. This facility is high quality all the way from their service reps and techs to the building itself. If you're looking for timely, high quality repairs, excellent communication, professionalism,courtesy and reasonable prices for your next repair or service, look no further. If I could give them 10 stars, I would. Thanks Guys, you're the best! read more

This place is amazing! I was in visiting and realized I had a headlight out. They got me in immediately, fixed the headlight and a window issue I was having and charged me only for parts since it was so easy for them. Total $25. Highly recommend. Also they have a really nice waiting room with kids toys, free drinks, etc. read more

I dropped off my 2003 Rialta to have the brakes replaced and just general maintenance items. I did not rush or pressure to have things done on a certain timeline and the whole process took a couple weeks. I live about two hours away and came to pick it up when work was completed. Driving home about an hour out I noticed a vibration. I assumed that something with the brakes was loose. I turned around to drive back and the vibration worsened. Luckily I had a friend with me who is more car savvy than I am. Turns out that they hand tightened all of the bolts on the drivers side tire. By the time We noticed what was wrong two bolts were missing and He had to reconfigure the bolts so they were in an order to have stability for the drive back. They did not have the bolts in stock nor could them get them that day and I had to leave empty handed. The level of sheer negligence was astounding. This could have killed me. This could have killed other motorists if the car tire had come completely off during driving. Maybe naively I expected at minimum the owner or manager to call me on this matter. But it's been a month and I was never contacted once. So. Balls in your court. Instead of replying and apologizing to this review. Give me what plan of action you have put in place to ensure this doesn't happen again. read more

Import Performance Auto Repair - My missing bolts. - Auto Repair Near Me - Bend, Oregon

Import performance has worked on our sprinter for more than five years. They have specially trained sprinter mechanics and they always do a wonderful job. Recently we got in the car to go on a road trip and one of our warning light was on. I called them 30 minutes before they were supposed to open and they answered the phone and said to come to the shop. They fixed the problem and we were on our way before they were even officially open. Highly recommended. read more

So grateful for these guys! They got us out of a pinch with our diesel van. Chad is super knowledgeable and helpful. Got the job done and gave great suggestions. Overall we felt our beast was in good hands! read more

I will never take my vehicles anywhere but import performance. Landen was very helpful and got my truck back on the road quickly. Don't look any further give these guys a call! read more

Honest mechanics, and great service! They had the car diagnosed and finished in a timely manner and it's running perfectly. They are friendly and have reasonable pricing. So happy to have a trustworthy shop when I need it. Will also do all my maintenance here from now on. read more

Traveling and our Subaru's check engine and several other warning lights came on. The team at import performance understood the plight of a breakdown far from home. They got us in, did a diagnostic and got us fixed in one day. The staff was awesome and the prices reasonable. Glad AAA recommended them. read more

Amazing customer service and the most high quality techs. These guys really go the extra mile and you can always count on them to do outstanding work! They won't steer you wrong when it comes to your vehicle. read more

Talk about some amazing customer service. If I need car repairs or have car troubles when in Bend, make no mistake I'll take it here. This is a very nice shop as well, not to mention they are Triple A approved. Top notch service without a doubt. These guys are honest and really good to work with. read more

I had my car towed to this shop after it broke down and these guys were more than helpful. They explained the process, costs, and were great at communicating. They only performed a diagnostic check to find out what was wrong with my car and did not perform other work, but I felt they made the best recommendation for me that was in my best interest. I appreciated the advice and also the overall hospitality I got from this place. read more

My cousin in Bend referred us to Import Performance while we were staying in Sun River for vacation. The door on our sons 2dr vehicle would not open & he was going to be taking our 82 year old grandma back home. Needless to say she was not going to be able to climb in the window! thankfully the great people at Import Performance got us in the same day & literally.... saved the day! Very friendly, professional & helpful business! Loved that they also did a complimentary full car inspection to keep our loved ones safe read more

Started taking my sprinter to Import Performance last year and was so happy with the quality of customer support I wasn't even considering taking my land cruiser to anyone else in town for work. Keep up the great work! read more

This is the only place I trust with my Tacoma. The guys here have always been super nice to work with. They do great work, they always keep you updated on progress, and most importantly they are honest. They won't ever tell you you need something unnecessary just to make money off of you. You won't regret taking your car to Import Performance! read more

I run a shop in Portland and believe that I can be more critical of other shops then most. One of our customers broke down in Bend. I came across these guys through one of our venders and sent her here. Our customer had lots of concerns, which led me to be the main point of contact for her repairs. They went and got the car for her, as she was forced to get a rental car and abandon her car. It was already almost 2pm by this point and they still had an update the same day and repaired by noon the next day. Communication, honesty, price, and service were top notch. This shop almost makes you want to break down in a strange city. Trust these guys. read more

We took our Corolla in for a belt replacement. They told us the power steering pump was leaking and fluid was running to the belts. Therefore the belts were making noise. All this was false! Gave us a quote for $700 to fix everything, plus more quotes for other replacements that weren't needed. In conclusion, this place just wanted to make tons of money from us and prices are the same as the dealer. read more

Was passing thru town Monday on a long road trip. Asked these guys about my car. They took the time to listen to my concerns. After dealing with Ian and the owner, I was assured that I did not need the expensive repairs that another shop said I needed. I'm now feeling confident with my car again. Thanks Ian! read more

I have to say we have had good mechanical service here several times and they always get us in but NOW I have to have a carb replaced and they added 300.00 to the price they paid for the carb. Way too much of a mark up. I had to ruin my morning having a really bad discussion with the manager on this issue for 15 minutes or so. I was finally asked what I thought was a reasonable mark up which is not my job and they only added 100.00 to the already 556.00 carb. As a customer I should not have to deal with this and will go somewhere where they FAIR price. I hope every one that continues to use this business checks their parts bill. read more

I took my 4Runner into Import Performance about a month ago to have the clutch replaced and left happy. They were completely honest with me about everything from pricing to how long it was going to take. I appreciated that they didn't try to sell me anything I don't need like I've had done by others before. I believe that Import performance is the best shop in town and I would highly recommend them to anyone! read more

Only place in town that services Landrover and my Mercedes Sprinter. They are thorough and do a great job. Very friendly too!

These guys have certainly earned my respect. As I am only traveling through town time was of the essence. The car was previously diagnosed in Salt Lake City but the shop did not have the time to get the part. Import Performance did their own diagnosis and discovered the Mini Cooper needed an entirely different part. The car runs better than it has ever before. They even sent me an inspection report to keep digitally. Awesome! I too felt they are an honest shop and had my best interest in mind. read more

I have had work done at Import Performance and I can say that it does not get any better than this! The first time I actually had the engine rebuilt on my older Subaru. I am 100% pleased with the work, the timeliness, the communication and the price. The second time I got stranded and Import Performance was actually able to repair the car the same day! (It was the starter.) At one point, after the work was done, a small issue came up. Christian, Andrew and Tristan stood behind the work, fixed the issue at no cost to me - and I cannot say enough. These are stand-up guys and they have earned my complete trust. (I am going to tell Andrew that he can give out my phone number if anyone wants to call me to verify this information :) read more

These guys are the absolute best! They might love my truck more than I do and it shows every single time I take it in! No matter if its just an oil change or a complete overhaul of my transmission, they are fair with their prices and thorough with their work. My 2007 Tacoma and I are very thankful we found them! read more

I use my truck for work, and for more than 5 years, the mechanics at Import Performance has kept me rolling smoothly. My truck is checked top to bottom every oil change and any potential issues or identified, so that I can get repairs done when it's most convenient. Top Notch Service with everythings fixed right the first time. That is what I consider an excellent automotive repair shop. read more

We were on our Christmas travels headed up to Mt Bachelor in our 2006 Sprinter Van RV when the engine died. Being in a strange town with a tight schedule it was both stressful and critical that we find a shop we could trust. Yelp pointed us to Import Performance. We arranged to have the vehicle towed to them while we got a rental car to Portland. I drove back the next day to meet with Tristan and a couple of other members of the shop. The engine had seized and we were looking at installing a re-manufactured engine. They asked the right questions, had informative answers to my questions, and laid out all the scenarios. The shop was spotless and there were also two other sprinter vans on the lot. They found an excellent deal on a replacement engine and kept me informed through the holiday period and had it ready when they said it would be. They also followed up over the following weeks to make sure everything was working properly until we made it home. I had such a positive experience with these folks that if I can arrange to have future service here I will. read more

My Honda broke down after shop hours and the tow truck driver recommended Import, as I am new to Bend and hadn't gone to a mechanic in town yet. I was very happy with the work they did to repair the clutch fluid leak. They were able to fit my car in their busy schedule and have it fixed in pretty good time. I have taken it back for a brake repair since then also. They are always upfront about needed repairs and costs, and communicate about them during the repair process, without trying to up sell. I have been very impressed and happy with their service all around and won't be going anywhere else. I highly recommend Ian and everyone at Import Performance. Thanks guys!! read more

Integrity...Gabe and his team are honest and ethical, that is something your rarely find in automotive repair now days. For this reason, they deserve a 5 star rating. The team takes the appropriate time to explain in detail everything that require attention without anything add-ons. Our first experience involved a timely repair where the local dealer indicated it would be about a week. This involved our alternator that had failed. We had kid's dental appointments in town and needed some help. Although they were extremely busy, they said bring it on down and provided our family a loaner car to boot so we could make the scheduled appointments. During this repair, the team identified some other issues and we returned to take care of them. After this repair, we began to hear a sound we had not heard before. We brought the rig back to them and they worked tirelessly to identify the issue. Although this issue was unfortunately a result of something done in their shop, they took full responsibility and made us whole for the experience. Again, INTEGRITY... read more