If I could select zero stars I would, but it doesn't let me. DO NOT exchange money at this place. The way they present their fees is very deceptive. You will lose significantly more than you are told and they will refuse to reverse the transaction. STAY AWAY! read more

extreme add on to cash conversion. i couldn't find an ATM or else i wouldn't have done it. i asked for €50 and i was charged around $80 just a bit ridiculous. read more

They will steal your money and charge a lot of fees. Please don't do business here. Save your time and withdraw at ATM or use your money

They got me too. Total scam. They hid the 20% charge and stole 90 euros from me. I didn't realize until it was too late and they refused to give me a refund. It's really disappointing that these thieves are allowed to operate right outside of the Vatican. read more

AVOID!!!! I wish I would have yelped this place before stopping. They're major scammers. We confirmed the amount that we were getting and after they had us sign receipt for the transaction they gave us 70% of the actual exchange they told us about, they never stated they were taking a 30% commission. We asked to cancel the transaction but why said it was already completed (because of the receipt signing). They said they can't do refunds because it's illegal. Please completely avoid this place. read more

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Horrible cheaters and total fraudsters. They are a scam and in any developed country their business would be shut down. They displayed an exchange rate and have mentioned 7% as their fee. However, they charged be 26+% as total fees. Apparently 7% is the currency spread and 19% is their commission. Who in the world charges 26% as fees and that too 19% as hidden. The lady in the counter is a fraud who fleeces customers. When asked she said 7% is the spread but never mentioned the 19% commission. We found this hidden commission only after the money is exchanged. Once the money is exchanged, it's not refundable. Can't think of any other blatant way anyone can defraud their customer. Government should ban fraudsters like these who are prying on innocent tourists. Total fraudsters. read more

we should have read the reviews before coming here. Everyone is right--they charge an extra 20% on top of more and more fees. Total scammers and wolves. When we asked if the bank charged the same 20%, they lied and said that banks don't exchange money. These people need to go to hell (although lol to the fact that they're located near the Vatican). way to leave a damper on people's vacations. Runnnnnnnnn!!!! read more

When I got to this place, I asked to the cashier if is there any fee for exchange money. He told me that it depends on how much I want to change, if I charge $100 USD they will charge me with 19.95%; but if I change $400 USD, they will only charge with 7% (big difference). I decided to exchange $400 for a rate of 1,16, he made me sign a paper for the amount I am receiving $269.15. When I got home, I realized my money was short. I checked the receipt, they took an extra $76 USD, this is unacceptable. I spent one day from my vacation to go back to this office. Now a lady told me that she can give me the difference if I was back the same they of the transaction. She gave me an email address to make a complaint. I wasted my time sending emails with no answer. Totally disappointed, be aware of this swindles. read more

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FRAUD FRAUD FRAUD. I went to process VAT refunds. they issued them in early Aug and when they sent it to my credit card for the refund they waited 3 months and entered it as a charge NOT a credit. So now they have gotten the tax paid twice and they do not respond to any correspondence read more

I'm not sure it's legal for them to not tell you they take 20% off of what they tell you you're receiving. Save yourself from this place. I confirmed with them before we exchanged money that the rate we'd get was X amount, and then we got precisely half that amount. They never mentioned the amount they'd take out, and I just happened to notice it on the paperwork they slipped under the window as a receipt. I asked if we could void the transaction given how much they hadn't disclosed (and at that rate, it would have been undoubtedly cheaper to just use a card and endure the international fees), but he said it was "final once we took a picture of your passport." Run! read more

DO NOT exchange money from this place. Total scam and rip off!! We asked in advance about any charges, but he doesn't tell you about the 20% hidden charge until you get the exchanged currency. The worst place ever!! This place is in front of the Vatican City ripping tourists off!!! read more