The team at the Whitemarsh Branch are awesome! They are so courteous and friendly it was a great…read moreexperience. Anna Ey

This bank is the best bank. It is way better then Bank of America by far the staff are friendly and…read moreso nice and very helpful. They really care about the people so much the other do not

For small businesses, Wells Fargo has been the worst imaginable banking experience…read more We own several small businesses, including a low-risk medical services provider that has banked with Wells Fargo for five years. Despite paying merchant processing fees more than 165% higher than the alternative we ultimately found, Wells Fargo abruptly terminated our credit card processing in the middle of a business day, even rejecting payments that had already been authorized. We had to contact customers and reprocess their payments through a new processor. The reason? An internal Wells Fargo audit found they had failed to collect required documentation when our account was originally opened. We promptly submitted every document they requested--weeks before the deadline--and received verbal and written confirmation from our local branch that everything had been received and uploaded. Yet Merchant Services later claimed they never received the documents and refused to communicate with our relationship manager, customer service, or local branch staff to resolve the issue. Instead, they canceled our account on the deadline. When we escalated the matter, the executive team said they would investigate and respond...within a month! For a business suddenly unable to accept credit card payments, that response was unacceptable. The silver lining is that this experience led us to a new payment processor with substantially lower fees, better technology, and excellent customer service. We were accepting payments again the next business day. We are now moving all of our business and personal banking relationships away from Wells Fargo. Based on our experience, I cannot recommend Wells Fargo to any small business that depends on reliable payment processing and responsive customer support.

Very efficient & polite. Not much waiting in my car & they…read moreimmediately said hello. They thanked me for banking with me & wished me a good day. Less then a minute, after sending transaction in.

I just visited the Pulaski Hwy branch because I had an issue with my card. I was having a terrible…read moreday but a banker named Brian Sklar sincerely put me at ease. He has FANTASTIC customer relation skills, he was fast and efficient, and was able to work out my issue in no time. 10/10 service, will come again

It's the best Bank and they are prompt and very professional. Their services and accounts offer…read moremore than the other Banks. I belong to Navy Federal Credit Union too, but I can go into M&T Bank. NFCU is only in Glen Burnie, MD plus I live in Baltimore and rely on public transportation.

The tellers here are very rude and talk about the customers. This has to be one of the most ghetto…read moreand unprofessional banks I've ever visited. I wouldn't trust them with a pebble let alone my money. I opened my account a few months ago and decided to deposit my settlement check. However a day after it CLEARED , my account was closed. No one called, emailed or anything. The only way I found out was when I routinely logged in to check my account. I was told otp I had to withdraw my funds and I had to do it privately with a teller. So after waiting for 15 minutes,I was rudely greeted by some red headed heathen that had an extremely nasty attitude. Every question or concern I had was met with an attitude that consisted of her rolling her eyes and sucking her teeth ,as if me asking her questions was irritating her when it came to MY MONEY. I asked for cash but for some of reason they didn't have the cash on hand which I believe not to be true and I was issued a cashiers check. The male security guard was the only pleasant experience. 0/10 wouldn't recommend!!!

Very helpful service from Keith, who set up my sons savings account!read more

What's been going on lately with the drive thru for this bank? It's fully functional maybe 60% of…read morethe time I go there. There's often an out-of-order message on the screen, why can't a major bank keep its equipment in working order? The other day I drove through wanting to withdraw $20, the only withdrawal options were $100, $200 or $300! Come on now. Bank of America, do better!!

Chris was pretty nice. He had no appointments, came up to the line and was ready to help. Got in…read moreand out within 10 minutes.

manager cancelled my 9:00am for today at 8:55 because they were understaffed and they would take…read morecare of my business themselves not the person I started with 6 months ago it is hard to trust someone l dont know especially when they keep pushing me to let him handle it

No one ever answers the phone at Middle River branch and there are never any actual bankers there…read moreso getting an appointment is impossible. Well, I am showing up today and some one best be prepared to see me and resolve my problems. I would think someone would care if I decide to take all my money out. It is not a little bit of money . We are talking several hundred thousand. I guess no one cares...

This location 3603 Boston St. Baltimore is pretty convenient bank. I've been banking here many anos…read moreno problem. But this week July 15,2021 they have a female teller with a pink scarf head wrap she's caucasian at the main front desk she needs to be investigated. I went in to make a simple deposit. She took more than 10 mins as she doing my transaction looking at the computer kept writing little notes down on paper more than 4 times. Are you writing down my social security number and log in? Are you trying to steal from me? I felt very uncomfortable with her. No one has ever done that. Her nice demeanor doesn't cover up her bad intentions. Someone there at the bank should please take a look at the security camera check what she is doing.

poor service. i will not open account in this bank any more. it is crowded, and people are rude,…read more and wont help you . i will never even consider opening account with the td bank is not a good bank at all. they lie about their hours. and they lie about their specials i know a lot of people that feels the same about this bank they charge you fees that are hidden, and it is obvious that some one is cheating you .

They have closed all the other B of A's and this one only has a skeleton crew with very limited…read morehours. No evening hours.

The worst bank service I had it so far.! There is a 4 different line (30 people waiting and only 2…read morecashier working and they are very slow.!) and no one care about us. I am late to my work just because it.! I will never ever come here again. Terrible service