1. Interior Motives by Will Smith

    1. Interior Motives by Will Smith

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    Charlotte, NC

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    Interior Motives by Will Smith

    5.0 (2 reviews)
    Closed 12:00 pm - 6:00 PM

    Services - Interior Motives by Will Smith

    Home interior design

    Interior Motives by Will Smith Photos

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    1 year ago

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    Girl Tribe

    Girl Tribe

    2.9
    (35 reviews)

    Stopped in yesterday as I was taking a stroll around the block (it looked so cute from the street)…read moreCustomer service - non existent. There were at least 4 shop girls present. None of them greeted me or the other guests in the store. It was so odd. I noticed the other patrons just browsed and left. The employees just stood there loudly talking each other and giggling. I was put off. Merchandise in the store - very cute and unique. I will visit again when I'm in the area to see if the customer service was a one off. But for now - 3 stars

    I placed an order at the beginning of April. At no point during checkout was it clear that the item…read morewas a preorder. After waiting over a month with no updates, I had to reach out twice before I was finally told that the item was a preorder. Even then, customer service was unable to provide any estimated shipping date. Since I still had no timeline and did not receive a response within their stated response window, I emailed requesting that my order be canceled. When I received no reply, I disputed the charge with my credit card company. Now, more than three months after placing the order, I have been told the item is suddenly ready to ship. The company has re-billed my card but is also telling me that it is no longer possible to cancel the order or prevent it from shipping. My biggest concern is the lack of transparency and communication throughout the entire process. If an item is a preorder, that should be clearly disclosed before purchase, along with realistic expectations for fulfillment. Better communication and more responsive customer service would have prevented this situation entirely. Based on this experience, I have no confidence in ordering from this shop again and would not recommend it to others.

    Interior Motives by Will Smith - interiordesign - Updated July 2026

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