I highly recommend Kelowna Floors. John did a fantastic job laying the engineered hardwood and…read moreRebecca was wonderful to deal with. I will always use Kelowna Floors in the future.

We've compared some of the bigger flooring stores in Kelowna and without a doubt, start to finish,…read morethe buying experience at Kelowna Floors was miles above the competition. Rebecca was extremely helpful with selecting the right material and tile colour for our kitchen renovation and the end result is absolutely stunning! Dan did a great job with scheduling in our timeframe and Glen did a perfect job with installation (really appreciate the extra time spent getting the transition with our existing hardwood flooring perfect). Get your flooring here - you won't regret it.

Such poor customer relations. Tried to hire them for a job but they didn't care to give me an…read moreestimate. Cannot recommend but, maybe the person I spoke with will be fired.

We are so pleased with our new flooring in the kitchen. The professional way in how we were treated…read moreis A-! and Francis who came & put the new flooring down was very nice & helpful and did a great job. The stores staff is helpful & pleasant to deal with. I was treated with respect & it made us feel very good to deal with such nice folks. I will recommend this company to everyone who asks.

Before using Nufloors make sure you take before pictures. We didn't and the installers damaged our…read morenew fiberglass tub and a door that they stored in the bathroom. The plumber had been in 2 days prior to the carpet being installed and the tub was fine. After installation of the carpet and cleaning up I noticed the tub had been damaged (dented and cracked). We contacted Nufloors and they sent someone out to look. Upon reviewing and speaking with their installers their reply to us was that the installers said they didn't do it. Therefore we are left to have someone come in and repair a brand new tub. EDITED: THEY HAVE NOW ARRANGED TO HAVE THE DAMAGE FIXED SO I HAVE UPGRADED MY REVIEW. STILL IT WOULD BE A GOOD IDEA TO TAKE PICTURES PRIOR!!!!

This company took terrible advantage of my elderly aunt and uncle. They were initially quoted $1.25…read moreper square foot for the rug made from there left over carpet. When they brought in the carpet in they were RE-quoted $2.50 per square foot. When they picked it up they tried to charge them $5.00 per square foot plus delivery. After stern objection they "compromised" at $3.00 a sf. No one should ever do business with this company without firm written quotes. I'd even suggest getting competitive quotes elsewhere. Buyer beware.

We chose Jordan because of past great experiences . Our last…read moreexperience was much different. Difficulty with the contract- they wanted credit checkes even though we paying CASH. Seriously just road blocks. The job was delayed and interfered with our travel plans. They finally came and the chief installer said he had a physio appointment and couldn't do the job. Due to an injury. Shouldn't Jordan send a replacement? We are all sleeping on couches now as we have completely uprooted our home for this. We demand someone come to do the work and they send a single old guy . He laughs when he sees the scope of work and says he can't do it. Finally after threats of litigation the send a crew who bang it all down in a day. HOWEVER...every stair has a gauge in the paint. 2 gauges where the drywall need to be repaired. Multiple other scratches- and one cracked wooden blind. In the contract it says on fine print that Jordan not responsible for any damages. I will never use this company again. I will not recommend this company to anyone. I will tell everyone possible about this TERRIBLE experience. Maria

Complaint Detail / Problem Complaint Type: Repair Issues…read moreProblem: On Jan 19, 2019 this year, we purchased a displayed dining table set (a table with 4 chairs) from Jordans interiors ltd. (store #717) located at #117 1788 Baron Road, Kelowna, BC. At the store where the dining set was displayed, had a runner across the table and a vase with flowers in the center. The delivery was made on Jan 25th between 12-3pm. When it arrived my husband noticed there were marks/scratches on the table top and the delivery man also marked it on the receipt confirmed that scratches/marks as the product arrived and not caused by the buyers. We notified the store, there staff Jeanette acknowledged the problem and agreed to send their repair man (named George) over to fix it for us at the cost of Jordan. George came about a month after the purchase due the both ours and his schedules. He looked at the marks/scratches and said he will return with tools to repair. We waited patiently but each time we follow up, it seems he can never schedule us in. We later on found out his wife was sick so we can appreciate his situation. However, we are well into May and 4 months had past. We received a call last Friday May 10, from Jordan's representative Jeanette, informing us that there company WILL NOT HONOR THERE PROMISED in covering the repair costs. This instruction is given by the Director. Our issues are: 1. if we knew about the scratch before the purchase then we may choose other alternative furniture in our selective list. 2. Jordan acknowledged the defect and agree to look after the repair costs 3. Four months after the purchased, the director reject the repair costs which was promised so long ago. (if it was against there company policy why not state it at the beginning of the purchase? All we wish is to have the table repaired as soon as possible as promised by Jordan's interior. Now, we are stuck with over $3300+ of the damaged goods which Jordan managed to disguise the flaws and sold it to us. Hope no other consumers in the future will have to go through the same experience like us. Buyers Beware and CHECK ALL YOUR GOODS well and thorough from Jordan.

Want to say how much we appreciate the courtesy and service provided by Carpet Castle. Susan was…read morevery helpful in choosing our new carpet for our house. She took the time to listen to our needs. She was friendly and very professional. Ken and Lee who installed the carpet were excellent. Friendly and professional and were very respectful of the walls. Y & P Gauthier

From the owner: Mohawk Five-Star Retailers deliver an unmatched level of service and expertise…read more These full-service flagship stores provide a comprehensive assortment of Mohawk products such as SmartStrand carpet and ArmorMax hardwood and laminate flooring types.

We had a disappointing experience with this company. The floors have not done well. When installed…read moreI expressed my concern as the floors were lacking in quality and now we are replacing them. The people at the company were not pleasant to deal with. We will go to a better company with better service and better products. They told us that we could sand the floors down but that was not the case. The floors were misrepresented. We are shopping for our new floors at another flooring store.

I am a senior widow, and was quoted $9,200.+ to have new, good quality vinyl plank flooring…read morethroughout my 1200 sq. ft. home. It stretched me to the limit, but I robbed Peter to pay Paul, borrowed a bit temporarily, and got through. Brandon, the salesman/estimator/installer said he would check out their 0 int. loan program. But never did. I was told he would work alone, other than for calling in someone to help lift heavy appliances. His uncle was there helping every day!! I was told it would be finished in 3 days. After 4 days it was just short of half finished. But the worst was when it was finished. IT WASN'T!!! I loved the flooring!!! And most was laid nicely. But baseboards were roughly slapped on, pieces didn't quite reach the outer edges, and were just left as is. Walls had scrapes and chips taken out. The area surrounding my tub had a gaping strip that was bare all around, and cut roughly. In short, the finishing touches (or lack thereof) spoiled the appearance of the floor as a whole. I would never recommend this floor layer to anyone!!

As seniors, we rely on contractors to do work for us in an honest way. This company quoted us on a…read moresimple vinyl-click install of 320 sq ft and said it would take 2 days. The $3000 seemed high but for 2 days work, 2 men we decided it was reasonable. When the job was completed in 5 1/2 hrs the company still demanded payment for the 2 day quote. Why would they take advantage of seniors this way?

I needed some carpet for my garage but didn't want to spend a fortune on it. I ended up getting a…read moregreat deal on a roll end. These guys are friendly and knowledgable , they even put me in touch with a guy who does carpet binding to make it look it was custom made for the garage. I liked the service and would recomend this shop.

From the owner: AKC Floods- Let Us Floor You with Service. Regardless of how large or small your project may be,…read morethe crew at AKC Floors is here to help you transform your home with beautiful new flooring. Our services can help you increase the value and aesthetic appeal of your investment. For quality flooring, rely on our team at AKCFloors to deliver the results you desire. Contact us today to receive a free estimate on our services