We just recently started seeing Dr. Packard. We all just went for routine cleanings and check ups…read moreand unfortunately my husband and daughter had cavities. We have had wonderful experiences with the staff and the doctor each time we've come in. The staff are always pleasant to speak with and Dr. Packard is always very personable! We will continue coming back as often as we need to.

I am still suffering greatly from the damage caused by the crown JD Packard placed that does not…read morefit. I have been diagnosed with a condition called burning mouth syndrome caused by ill-fitting dental work. I will finally have this replaced next week but I will have to pay for it out of pocket & the damage this has caused my mouth is permanent. Packard Dental was cruel to me when I asked for this to be fixed. They told me that there was nothing wrong with the crow that they placed. My feelings about it & how it felt did not matter to them in the least. They told me that they couldn't take a loss on it, no matter the damage it caused my mouth. Going back to Packard Dental is the biggest mistake I've ever made. They did a horrible job & I am suffering greatly because of it! They do NOT care about their patients in the very least!

I don't take a 1 star review lightly. But though the dental care was fabulous, we have been…read morecompletely stunned by an instance that leaves us warning everyone we meet never to do business with this office. We have never been treated so badly by a medical office (although they are very nice people in person, and probably good people overall, they are careless and clueless as to how their business practices affect their clients.) We tried to pay our $1800 bill with a medical FSA card, money we put away for medical expenses. But these cards can take time to process due to needed receipts required from past transactions. I kept the office updated on the status of this and they said they would work with us. These weren't payment arrangements, we had the money to pay. Every medical professional we work with understands how these work and provided the payment is scheduled, they work with us since we aren't just degenerates dodging our medical bills. The office apparently got sick of waiting and sent us to collections. They use an extremely aggressive collection agency, Bonneville Collections, who treat people terribly. They used the contracts we had signed to exploit their legal right to charge us huge amounts of money and actually sued us and obtained a judgement for $3800. I called Dr Hess' office and asked to pay them directly and they declined, knowing what the collection company was doing. I explained the damage this was causing and they simply did not care. (Companies will say it is out of their hands because they don't want to be bothered with retracting an account from their collection agency.) This was a huge hit for our credit, our finances and our confidence in how some people choose to do business. Please, if you choose to do business here, consider following the advice that a lawyer I spoke with gave to me. You do not have to sign the agreements saying you will pay fees up to 40% of the bill in case of collection. Change it to something fair like 18%. (And you do not have to sign the arbitration clause. These clauses are not in your best interest.) A collection agency-happy company like this one who uses the most ruthless agency can totally mess up your credit just because they legally can...because we sign things thinking we have to. Even when you have the money to pay. I don't know about you, but when I walk into an appointment and hear "your insurance has been processed for the last several appointments and you owe $1800 now", I want to work with someone who won't offload me to collections just because I need to free up my medical card. Could I have helped this situation? I'm sure there are things I could have done to make the process a bit quicker. But, let's recognize that medical billing and insurance, in general, is a paperwork nightmare already and that there is a big difference between people who won't pay and people who are trying. Why be litigious and heartless about it? It really does make all the difference.

We have been seeing Dr. Hess for 8 years now and have always been happy with his office. We have…read morenever had to wait over 1-2 minutes in the waiting room for an appointment. I appreciate that they run on-time and they have such friendly dental hygienists and staff. My nephew had a dental emergency while visiting us from out of state and Dr. Hess got him right in and took care of it. Great service!

Always receive great care. Staff provides thorough examination and assessment of dental needs…read more Dr. Johnston provides extensive care and answers questions about my dental needs and offers knowledgeable and compassionate advise as to my dental hygeine and regimen.

Dr. Johnston and his staff are amazing! Top Notch! Beautiful, clean office. As soon as you arrive…read moreyou are cheerfully greeted by super nice staff. Dr. Johnston is a pleasant, patient man who provides thorough explanations about any work you need done. He answers questions and doesn't treat you like they may be stupid. He comes up with a plan for the work your teeth need and makes sure you are okay with it. If you have any questions or concerns he listens to them and takes them seriously. He is the best dentist I have ever encountered. I highly recommend him. He and his staff are the best.

The dentists here are a family of dedicated, outstanding professionals who provide phenomenal…read moredental work and personable service. Fillings, crowns, root canals and other dental work is completed by both dentists in a manner that minimizes or actually eliminates any pain or anxiety. Their work is consistently durable, dependable, and effective over the long term. We're always impressed by their state-of-the-art knowledge and modern equipment/methods that ensure the most pleasant experience and lasting dental work. Because of this and their demonstrated integrity, my family and I have been going to this business for over thirty years. We continue to travel from Idaho to Ogden for all of our dental work. We feel we have excellent oral health as a result of the service and workmanship that these dentists provide. The support staff here are consistently friendly and extremely competent in all areas from cleanings to scheduling, billing, and working with insurance companies. I can't recommend this business and the dentists highly enough. They are some of the most personable people you will meet and they take great pride in their work. It seems strange to say this, but they actually make it fun to go to the dentist!

Just moved to Utah a few months ago and was looking to find a new dentist. I found Hoopes based off…read moretheir google reviews and it did not disappoint. They are amazing! Their office is updated and using really new technology I had never seen in a dental office! My check up and cleaning was quick.

Nice dentist. Easy to access with nice receptionist. Nice…read morefocus on the patient mentality. Takes many different types of dental insurances. Does do the whole range of dentistry from pediatric to adult as well as adult orthodontics. They're open three days a week here and dentist covers another office the other two days. Over a decade of experience!

I have thee worst anxiety and real FEAR of dental work. I've had the best experience in my entire…read morelife here. Although I have my earbuds to listen to classic hard rock and a blanket to each visit, I feel safe, heard, and not judged. The dentist is experienced and the office staff are so KIND! Now I bring my teenage boys! They are the best in Northern Utah.

I have been going to them for 16 years and they make you feel like family. Dr Dan McConkie will do…read morewhatever he can to resolve your dental complaints. The office staff makes figuring out financing easy for the customer to understand. As a disabled person, I really appreciate working with providers that go the extra mile for their patients. Very professional. Highly recommend.

Everything went as expected. On time. Efficient. Friendly. Next appointment easily scheduled. All…read moregood.

Dr. Joy is amazing! I highly recommend her practice. She is…read morethorough, highly professional, knowledgeable, kind and gentle. I have had anxiety related to dentistry work in the past and she made me feel totally at ease during my treatment. Dr. Joy answered all my questions and I'm so happy to have found her!

This is hands down the best dentist office I've ever been to. From the moment you walk in, the…read morestaff makes you feel comfortable and genuinely cared for. I've had a tooth extraction and a filling replaced here, and both experiences were smooth and handled with so much professionalism. They make everything easy especially being able to text about appointments, which is a huge plus. I'll definitely be coming here for all of my 6-month checkups. Highly recommend to anyone looking for top-quality dental care!"

Worked well and fast when I needed to get work done before my insurance ran out. My tooth ache was…read morefixed within a few days and the job was well done and healed properly. The employees were also really nice and caring and were willing to work with you on getting an appointment fast. I highly recommend this office.