I called this office to set up an appointment for my daughter, for a braces consultation. The lady…read moreon the phone was very nice and polite, and took my information. I told her the insurance company I have and gave her my policy/member number. She told me their office does accept my insurance, so I was excited. I waited 4 weeks for an appointment. I pulled my daughter out of school and took her to the consult, did her photos, x-rays, reviewed the images with the doctor, etc.
At the end of it all, come to find out, they don't take my insurance after all. The lady who goes over the finance part of everything already knew that they didn't take my insurance before I even showed up for the appointment. It was in her paperwork.
Very inconsiderate to be so wasteful of someone's time, especially knowing I pulled my daughter out of class for this appointment AND I had to leave work for this. They had 4 weeks to call me ahead of time to inform me that they don't take my insurance, and they didn't.
The lady at the front desk should have some additional training because she gave me wrong information.