Up on the 11th Floor, this office is a pleasant visit, even if I'm always writing checks whenever I stop by. Each visit over the past 7 years has resulted in a 30 to 45 minute session, from walking in the front door until I depart.
The employees are always courteous, and immediately know my business when I mention "Form 2290". They are very thorough, and caught me trying to over pay them by $5 dollars during my recent visit.
In contrast, the IRS office in Flint, MI was an unpleasant experience last year when I visited for much the same business reason. Their waiting area was not adequate for the number of people seeking assistance, and I heard many of the customers complaining that it was a repeat visit because the 1st time they were not taken care of. My visit in Flint took nearly 2 hours, while my actual interface with the customer service was a mere 10 minutes.
As well, even the Michigan Secretary of State offices would be hard pressed to match the quality of service offered at this downtown location.
Yes, the Detroit IRS office is my best bet, by far! read more