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    International Gems

    1.0 (2 reviews)
    Open 9:30 am - 5:30 pm

    Services - International Gems

    Jewelry repair

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    7 months ago

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    European Goldsmith

    European Goldsmith

    (1 review)

    European Goldsmith and Jewelry store in the Orchard Park Mall. I brought my pearl necklace and…read morebracelet to be re strung last summer. When I went to pick it up the circumference of the bracelet was 4 inches , my wrist is 6 and 1/2 inches.So I asked them to re string the bracelet. I paid them over $200.00 for their service. I went back to the store to pick up my pearls. I wore them for one day and they added a link on to both ends of the necklace, and onto the bracelet. The link started unraveling!! Yes I was getting upset about this, I brought the pearls back to the European Goldsmith. I brought them back in, and the lady put the unraveling " O" link under a microscope and she told me that the person who strung the pearls wrapped the O link with some string. I asked the lady why would they do that, what purpose would that serve? I asked her to take a picture for me, and she tried she replied, and the camera was not working! She said she will get the owner to deal with this matter promptly. I did not hear from the owners for a month, so I went into the store to pick up my pearls, and they had it in a drawer. Now they handed them to me, I was appalled to see that the "O" links were a yellow piece of some kind of non matching Yellow material!...I am sure that is the reason they wrapped the O rings in a matching gold string.... I talked to the owner's wife , and she was defensive. I asked if they can remove the added O links off my necklace and bracelet. She told me no that they are put on for strength. I asked why would they put on that colour, it looks like dollar store item. She replied that they do not have every colour of O rings in stalk! I replied back that I refuse to wear them that way, my pearls look cheap and fake, so I asked them to remove the O rings that they put onto my pearl necklace and bracelet. So I was very upset with her telling me they look good. I said I am leaving the pearls here, please take the O rings off, and be fair. I have not hear a message, a phone call, a email, from them in months!! I went into the store, they pulled out my pearls, exactly the way I left them there, I was upset! I asked them why did they not do anything with them? the lady told me they tried to get a hold of me , I asked her to call my number now, she dialed it, my phone rang. I said I never got one message , not one phonecall. So...She told me that if I want REAL GOLD O RINGS PUT ON, THEY WANT ANOTHER $300. plus dollars. I left my jewelry there and it will stay there until they correct thier mistakes, I am going to the hopefully stay patient. maybe they will rectify their professional reputation. The O rings were are not even gold. Sincerely Dori Poulin.

    International Gems - watches - Updated June 2026

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