ya I got a 2019 ford escape from you people on Dec.9 2024 and all I asked for was a temp…read moreRegistration or the official Registration for the car so I could use on my Uber job. The sales men knew I done Uber for a Living and guess what I got screwed can not use the car for my Uber Job cause i have no Registration for the 2019 ford escape . and when I tried to get you guys help fixing the issue I got the blow off !!! I guess all you people care about is putting money in ur pockets screw the people who buy ur car who cares is they can make a living !!!!

Great dealership. They go out of their way to make you feel like family. They help with any issues…read moreeven after the sale.

They are the best business people I've ever met. They do business like you're family. I highly…read morerecommend Tire and Muffler USA in Shelbyville TN to anyone needing work done! It's worth the trip if you don't live in Shelbyville!!

I called and explained the maintenance issues I needed performed. I was told no appointment was…read morenecessary, they can be accomplished in one day. Drove an hour, dropped it off in the morning and was told they would be done. went back at 4:30 and none had been accomplished. We had two breakdowns in the bays we needed, I was told. Do you want to come back? no no no no. You've wasted enough of my time.

Absolutely the best place for auto needs. The owner is a great guy and the mechanics are too notch.read more

Great service and nice people! They know their stuff and are honest in what they can and cannot do!!read more

AMAZING!!! I…read morerecently wrote a very unflattering review about a not too far removed experience I had at Brown Lee Ford. The response from ownership (Mr. David Lee) as to my experience showed me they "get it!" The professionalism of the staff blew me away, from my wonderful saleswoman Emily Duncan (always responds and communicates, I was impressed), to the managers, to the sales staff, to the finance dept, to the service dept (talkin' to you DETROIT! ;-) to the owner Mr. Lee himself. Mr. Lee, great leadership by you shows in your top notch staff! Mr. Lee knew I was coming in and showed up on a Saturday on a holiday weekend to make sure that I was cared for truly blew me away! Not only that, they put me into what I truly wanted and made me one happy client. I purchased the Shelby Supercharged (750 hp) "Black Ops" F-150 by Tuscany. (He's a beauty!) Let me ask you this? How many car dealership owners show up on a Saturday of a holiday weekend to right a wrong? I'm guessing not many. Mr. Lee, you took a tough situation and turned me back into a lifelong client again. This is my 3rd high performance truck I've purchased from one of Mr. Lee's dealerships, it surely won't be my last. (Not by a long shot! My girl has her eye on the White Hennessey Velociraptor Ranger already) Here's the "kicker" that sealed the deal for me, I live in Franklin, TN, Brown Lee Ford is in Morrison, TN, (that's a 3 hour round trip) and offered if and when I need service, DETROIT is going to drive to my home with a loaner and take my truck back to the service center at the dealership, are you kidding me? That was above and beyond my expectations to say the least. When it was time to drive off (after a nice detailing to make BRUTUS III shiny), Mr. Lee, Emily Duncan (my saleswoman), and service manager (DETROIT) all showed me off after a little chat. I end with this, Brown Lee Ford had to do a thing for me, they WANTED too! If you want to have as good experience as possible at a car dealership, go to the BIG BOYS toy store and see Miss Emily Duncan and the staff at Brown Lee Ford, you'll be happy you did! Mr. Lee, you were a gentleman and a great deal maker, you're aces in my book! To the staff, I am humbled and grateful for today's experience. Regards, Larry W.

My husband has just returned from getting his truck serviced a happy man. They where helpful…read morefriendly and got the service done quickly. They will be our new dealership. Check them out and I think you will be happy.

We absolutely love their service department! Mike and his team are honest, friendly and…read moreprofessional. We have taken a couple of our vehicles there for servicing and always leave happy. We even took my classic car in to have the A/C system checked out. My father had installed it, but it wasn't connected before his passing. So we left it to Mike and his crew and they handled it! We won't go anywhere else!

Speak with Chris Burton sale consultant, I have purchased many cars before but I took the reviews…read morefrom here at yelp and Chris is one of the reasons they must have a 5 of 5 stars. He is a very trustworthy and very knowledgeable sales consultant, he is a very professional to work with. The entire process of purchasing my 2024 F-350 was so easy and very pleasant no games no gimmicks here the entire staff was awesome. I highly recommend this dealership and specially Chris Burton Thank you so much Chris and will be back for another purchase for my Son soon

Se Kwon Park took care of my mom. The experience was very nice. She got into a 2025 Nissan. She is…read morevery happy and excited.

Kwon park !!! Man, what a salesman. I love that guy will return just for him. He's so nice and…read moreinformative and I felt extremely comfortable purchasing from him. Thank you Kwon!!

Good honest people who don't push unneeded work on you. Quality repair shop…read more A different repair shop told me I had several issues with my car. Once I had Bell Buckle Motor Works inspect my car.. This was not the case. Those were very unneeded repairs.

Awesome customer service, very friendly and courteous about everyone's situation. I'd recommend to…read moreanyone in town.

I hate to give this review but I told the mechanic and his receptionist that I had a seized engine…read more They kept convincing me they can put another engine in for a car over 15 years old and I can have the car towed to diagnose. They came up with what I already knew and a cost of $260 that could've been saved as I had other bills to take care of. I don't what attempt was really made to turn the engine and provide cheaper options. Also the financing provided wasn't going to be enough to cover any of costs and did what I have end up doing and getting another car. Really the cost of diagnosing nothing different wasn't worth the cost or cost to tow it there in first place