I called for a tow from Northeast El Paso to the Eastside and was quoted $149. I provided both the…read morepickup and drop-off addresses up front, and the company had that information for over 45 minutes. The driver arrived quickly, loaded my truck onto the flatbed, and only after my vehicle was fully loaded told me there was a "price change" and that I needed to call his boss. When I called, I was told they "didn't account for mileage" and the price was now $220. After pushing back, they lowered it to $200. This is a classic bait-and-switch. If mileage wasn't accounted for, that should've been caught before dispatching a driver, not after my vehicle was already on the truck and I was effectively stuck. Quick response time, but the pricing tactics were dishonest. I wouldn't use them again and wouldn't recommend them unless you're okay with the price changing once they already have your vehicle.

Pedro Gonzalez and his crews (mechanic, tow driver) did an amazing job. I was stranded on I-10…read moreinterstate, took my car repaired and replaces my serpentine belt and air compressor all within 9hrs spand. A Royals Towing went above and beyond, now that's what I called service. If you need your car repaired right away, Pedro and his crew of teams can do the job. 5 stars and more. Great Job, Pedro. Thank you and your crew. Amazing!!!!

First of all I asked for an estimate, next thing I know I got the call that it was repaired...a…read morehefty bill @ $140 per hour. They basically threw parts at it until it worked. Some trim pieces I had to put back together and some plastic parts in the bay not installed correctly but thats not a big deal. They seem like nice Fellows but no I would not recommend this shop. Lesson learned, this is why I dont use auto shops but had little choice this time.

DO NOT COME HERE! Took it in for overheating, they changed thermostat. First said unavailable at…read moredealer, but I called dealer and they had them in stock. Picked it up and while driving back home to Austin, coolant level sensor came on. I called and they said just to put coolant, which that should've been done when changed thermostat. Informed them my air Intake had been broken by shop. Owner said they'd make it right and to send pics, which I did. It is now leaking antifreeze, which it wasn't doing before I took it in. Now, no replies to messages. Will have to spend more money to fix their error.

This business is wonderful. My car battery died and the guy told me that if cam to give me a jump,…read moreI would have to drive directly to wherever I was getting a battery replacement. I called Pep Boys and they did have the battery in stock and they were able to take me so I called Reliable Towing back and they were at my house in ten minutes. They guy was professional, polite and prompt- and seemed to be looking out for my best interests.

Never showed up. Initially they said they would be there between 11:30 and 12:02. When they weren't…read morethere by 12:30 I called and was told the driver had another job and he would arrive by 1

Not a reliable towing company. Went twice just for him to tell me he can't tow my box. Pretty much…read morejust wasted my time. Will no be recommending this guy. His name is German.

When my truck had a flat tire late at night, B.E.G showed up quick and was able to get me off the…read moreroad quickly. Highly Recommend!

I've had nothing but great experiences with this company. From the towing service to the shop…read moremechanics, they've always been reliable and professional. I've been using them for over 10 years for various things on various cars and have never had a single issue. In fact, they often go above and beyond to help. Their pricing is fair, and they communicate clearly every step of the way. Highly recommend! Further more, I believe any of the negative reviews on here are for another company with a similar name in El Paso. I almost posted my review on their yelp. The owner is so busy helping customers, he doesn't have time to check his yelp reviews and respond.

I got a flat tire and I thought I'd drive it that way to the nearest tire shop but my tire came…read moreoff. I had my son, so pushing or removing the tire in the middle of a busy street was not an option. I called Sohle Express Towing and within less than 10 minutes, they were at location. The owner JR, was extremely helpful, and patient. Very happy with the service and will definitely use these towing company again if needed.

I have been a AAA member for over twenty years. Best is one of the primary towing…read more Contractor's for AAA in El Paso. Over the past ten years Best has come to give me a "hot shot" several times on hyper cold days. I have always found their personnel to be polite and professional. Last week my car "died" on Border Highway. A cooling hose broke and steam was everywhere. We pulled over and called AAA at 11:15 a.m. Through a variety of errors we were on the phone with AAA customer service at 1:00. We still had no tow truck. It was 91 degrees. Apparently the El Paso Police commandeered the tow truck originally sent to help us to remove a car from a crash blocking traffic. At 1:20 we spoke with AAA. A Best tow truck was coming to assist us; yet it was a half hour away At 1:50 our Best Tow Truck pulled up. Robert was the driver and he was truly our "knight in shining armor". He had been dispatched from Horizon City yet made it to Border Highway near downtown in less than a half hour. We were returning from a Hospital in Juarez where my wife had lab tests which required fasting. Between the bridge wait time and the breakdown; my wife had not eaten in 17 hours I had concerns about my wife possibly passing out in route to the mechanics shop. Robert had both bottled water and donuts which he offered immediately (Before I could ask if we could stop at a convenience store in route) Talk about "going the extra mile" Robert could not have been more helpful. He assisted my wife into the air conditioned cab and went about hooking up our car. I have an older car and Robert cared for it as if it was a brand new Mercedes. He worked quickly yet double checked everything. Most of us will only meet perhaps a half dozen people in our lifetime who have the customer service skills of Robert. No with towing you normally don't think of "customer service"; yet when it really counts; we are blessed that there are towing firms like Best and tow truck drivers like Robert who will come to our assistance. If you need a tow and you are not in AAA: Best would be the only tow firm in El Paso I would ever consider

With all of the construction going on the West side of El Paso my car broke down right after the…read morebarriers on the entrance ram of Sunland Park to I-10. I was able to pull over so the car was totally not blocking traffic. I asked that the car be towed to my house off of Chermont. The cost was $65.00. Is this normal? Am I paying more because of the construction. The car was a Hyundai Accent not a big car. The call to the towing was around 1:30 p.m. but it did not get to the house until after 4:00 p.m. Not very happy with the service.

THIS IS THE PLACE. I've been using their service for a month now and I can say that this towing…read morecompany is the best all around El Paso. They've picked me 3 times once on the way back from base in the morning when my tire popped which costed 99$ for my first time, and another time on the night of my wife's birthday when my tire popped again(they saved me that day) and it costed 85$. Today is another day that my 3rd tire popped again within a month(my fault) and I was on post and they picked me up and I wanted to go to a quite a distance tire shop that I prefer and they charged me 130$ for going through base and taking me there. I've asked multiple tow shops before I found these guys and the prices were absolutely ridiculous. This towing company have friendly people and have the best prices that I've probably seen from a towing company. *They do offer a military discount*

My car needed to be towed from my Dr's office to my home. I was pleasantly surprised to discover…read morethat the towing assistant would be there in 30 minutes! they were very courteous and quickly drove my car home. I was so stressed but relieved that they were so friendly and efficient! I'll use and refer them from now on. thank you!

Waited an hour for towing services. Called J&V company back for status. Turned out tow truck was…read morenever dispatched

Let me tell you, this man is amazing. We needed a tow from fort bliss to Far East side for our 2002…read moreGMC Sierra and he was able to find us and tow our truck fast and efficiently. He took great car of our truck and made sure it was secure. Fort bliss even gave him a bit of a hard time to get on post but once he showed them all the paperwork they were asking for he was able to get on without any issues. Great service, very communicative and was quick to give us initial estimate which was spot on. No hidden fees. We saved his number just in case we ever need him again. Great guy and great service.