Tow truck driver acted like he was in a miserable mood. He was very rude and non-communicative. Hopefully he will get my car towed without some sort of road rage incident. Companies shouldn't hire people who don't want to be around other people. Gal on the phone was nice but not this guy. He bad mouthed AAA who was the one sending them the business. Terrible. read more

After an unsatisfactory experience with a towing company earlier that day, I utilized my AAA membership and was able to have this company tow my car from the previous towing yard to my home address. Wish I had called them first and saved myself a ridiculous amount of money versus the other company I ended up going with involuntarily. Oh well! Professional. Timely. I'm a fan! read more

The worse service the tow truck driver didn't know hw to back up the truck with the car in the driveway he didn't know how to hook it up from the driveway he was short tempered a lot of attitude NOT HELPFUL I do not recommend this business to anyone not even my worst enemy read more

HORRIBLE! This is the worst most unprofessional tow company. They picked up my vehicle and didn't contact me once it was supposed to be delivered to the repair shop. They lied about having tried to contact me but I have no phone calls from them after the got my car. They took my vehicle to their tow yard and started racking up the fees. I had to pay what felt like ransom to get my vehicle from them. DO NOT USE THEM! read more

Hertz Rental car broke down, Hertz dispatched AAA who dispatched these guys. These guys sent a truck for jumping/towing, they got to the security gate, then they canceled my jump/tow. When I called the dispatcher to find out what happened, she said they canceled my tow while at the security gate because I was "rude" on the phone to the owner, then she said "that's how it goes!" I guess they don't like to make money? Sad! read more

This towing company is usually late as in today or does not show up. One month ago. They showed up With a wheel lift to tow my all wheel drive Mercedes. Been waiting an hour and they are still not here... AAA needs to drop these idiots read more

Only reason I gave it 1 star is I had no choice. THE WORST!!!! My 16year old son was broke down. Interstate came for a tow and only offer a battery charge That did not work and h said I need to call for a tow.....he was in a tow truck!!! And said "nope" off the clock. LEFT MY TEENAGE SON ALONE ON FEDERAL HIGHYWAY ON DELRAY!!!!! This was around 11:00pm. Disgusting read more

Hopefully you are not looking for professionalism or a receipt if using this company. If I could give 0 stars I would.

Despicable service. Left my family and I in serious danger. Wish I could give 0 stars. You should be ashamed of yourselves Interstate Towing...customers, stay away! read more

Do not use! The most unprofessional rude company ever. They towed my car through triad side assistance. Left my car in a random lot. Didn't call and tell me they had to do this so they left my car. It could of been stolen! Then refused to fix there mistake. The receptionist was unprofessional hung up on me. Manager and owner just talked over me the entire time. read more

BEWARE OF THIS COMPANY!!!! My daughter called AAA for a basic tow. The driver "Macho" aka: Martin driver for Interstate Towing showed up acting irradically. He had a green bottle with a brown bag around it that he was drinking from. He couldn't get my daughter's sedan on the flat truck with out the help of three college students. (RED FLAG) After he made it to her campus, he unhooked the chains from the four tires and unhooked the front axle. He lifted the the tilt and didn't lower the back end and the Benz fell 3 to 4 feet onto ground. (RED FLAG) He jumped out and yelled at a female college student to help with the "controls of the truck bed" and asked two male college students to help prevent the front of the car crashing. (RED FLAG) After he left, campus security watched him drive wreckless out of the campus, where they called the Boca Raton Police. We called AAA the next day were told the company would call us but they never did. My daughters car could possibly be totaled if the axle and wheel barrings are comprimised. I have campus security video, pictures, 4 witnesses, campus security witnessed this, and a police report. This company is horrible, I feel they aren't calling us because they aren't insured. I am going to be contacting an attorney over this. BEWARE OF THIS COMPANY!!!! read more

Absolutely the most inept group of people I have ever had the displeasure to deal with. I have no idea how they stay in business. I sat on the side of the road for 3 hours only for them to send a guy in a tow truck with a Walmart jack without the parts to use it to change a simple tire. Then they lost my ticket for my call and left me stranded. Do yourself a favor and call another towing company. read more

The tow truck driver was great. Polite and helpful. My complaint is not with him. The woman who answered the phone was rude, unprofessional and very unhelpful. She asked me - why I wasn't with my car when I called to ask where they had taken my car... perhaps I don't have more than one car(?) She called me a liar for saying my car wasn't where I had been told it was towed to because at 7:30am I hadn't ubered to WPB just to prove her right. She's a NUT. It was a miscommunication - the driver dropped the car at the sales room and not the service center. Could happen - right. If she had taken the time and had been professional - she'd have understood what I was asking. Imagine the garage calling and saying your car isn't there? Upsetting, right? Never did I question their integrity. I only asked for clarification before needing to report the car stolen. But being the smart (sic) mouth that she is ... she thought it funny to say I couldn't know for sure my car wasn't there - because I wasn't there. So helpful - NOT. Why they have the account with AAA I don't know. Rude rude rude. Take your business elsewhere. read more

Horrible, rude and nasty. I've spent the past couple hours trying to deal with this incredibly bad company. I just called AAA and told them to cancel. Honestly, I don't know how Interstate stays on business. Their dispatcher seems to take special delight in being horrible. I'D GIVE THEM NO STARS IF YELP ALLOWED IT. read more

Absolutely the worst tow company around! Dispatch girl is so rude and has no customer service skills what so ever. Would rather have my car impounded than deal with these fools. Stay far far away! Just call emerald or zucccalas they are way better! read more

We had such a positive experience with this company and especially our towman Louis. My car overheated and so we called triple A for a tow at midnight. Out of all the tow experiences i've had he was the most friendly, talkative, and excitable. It really made the whole experience a positive one despite my car being damaged. He even looked under the hood and really knew what he was talking about. It was a pleasant experience after a long day. I highly recommend Interstate Towing and commend driver Louis for exceptional service. read more

I called Triple A to get a jump start. The tow truck driver came out and tested my battery and said the battery was no good and needed a new battery. So, I had him install a new battery. He charged me 3 times they credited me one time for the 2nd charge and did not credit me the 3rd time this is a total rip off; I would never buy a battery from triple A or Interstate towing again. read more

Triple A advised the tow truck would arrive in about 75 minutes. He came in 15 min if that and was very polite and efficient. I am sorry I didn't get his name. My mother in law also had interstate thru AAA tow her car last week. It was a different gentlemen and he was very polite also. read more

Called AAA for service and got this garbage joke of a company trying to help me with my battery. The woman who picked up was rude to me and then hung up and closed my case. Assumed I wouldn't buy a new battery when I was very well ready to. BBB notified as well. Terrible company read more

We have AAA and they dispatched Interstate. The man said it would be 5.00 per mile after five miles. I explained we are AAA Plus members. He said, "Nope - it's 5.00 per mile". I called AAA and they said absolutely not. You have 100 miles FREE towing. I went back to the man and explained this and he said not to argue with him. I said I was not arguing just explaining. He rudely said - pay it or you can't get towed. Being the vehicle was already on his truck, we gave him our credit card. He charged us $44.00. We called AAA again and after 35 minutes, we were instructed to call Interstate office for a refund. Interstate was unprofessional and rude. They held us hostage. Very poor customer service. What bothers me the most is they are a AAA service provider and know the rules. I showed the driver my card and he could care less. AAA should not allow them to be on the program. Black eye for AAA. read more

Horrible! I would give 0 stars if I could and would wish to have nothing to do with Interstate Towing again if not for the fact that they are contracted with AAA. Last week, I had one of the worst days thanks to their terrible service and it was all over a battery change. It tooks hours and hours to get this done, 4 SERVICE CALLS and it became a huge drama, all due to their poor handling of the service calls. In case you don't want to read the whole review, at one point one of their service guys (Dean or Dane, I believe) said that the service call was taking too long and his dispatcher said that he had to leave. I could hardly believe it when he got in his truck and left me in the mall parking lot with the hood up, battery disconnected and the car dead. What!? Two more service calls from these jokers and hours later before I was able to drive my car out of the parking lot. It all started in the morning when I went out to my car and the battery was dead. I called AAA and out came a service person. This guy who did the service call said that the battery might recover if it had a deep charge, and he told me that if I had the deep charge done but the battery wouldn't stay charged, the battery would be replaced for free under warranty. I have a AAA battery and it's replaced for free under warranty if it dies within 3 years. It was a hassle to do the deep charge, but I didn't want to pay for something under warranty so off to Sears I went to get the battery deep charged. Of course, the battery didn't hold the charge, so when the Sears mechanic drove my car out to the mall parking lot and turned it off, the car was dead. I called AAA for their battery replacement and that's when the true hell with Interstate Towing began. Their service guy, Dean/Dane, seemed nice at first, but he was the WORST. It took a long time to do the battery test for the warranty replacement paperwork. During that time, I offered to call AAA to get the date of the battery replacement since I didn't have the paperwork. I didn't think I needed it since the first guy had the information. Dean/Dane said that he could get the date from his dispatcher, but when he finally asked him, the date came back as 2011, which would not be under full warranty replacement. I knew this wasn't right so I got on the phone to AAA. While I'm making this call and have AAA on the line, Dean/Dane tells me that his dispatcher says this service call is taking too long and he's going to leave. He would jump the car, but not replace the battery. I disagreed with this approach since why could the battery not be replaced since it takes so little time and I would have the date momentarily from AAA? Plus, I have the AAA membership and would we not all assume that a service call would be completed when the situation is addressed and battery replaced? Next up came the unbelievable part, when Dean/Dane went back to the truck and while I assume that it was to talk to the dispatcher, instead it was to drive off and leave me there with the hood up, battery disconnected and car dead like I mentioned above. I was SO FURIOUS and UPSET and SHOCKED. Since I was still on the phone with AAA and they were listening to this situation play out, the AAA agent quickly escalated my call to his manager (without my even asking). Since I couldn't drive the car, AAA sent another service person out, which again was from Interstate Towing. I expressed my concern to AAA about getting the same company, but it sounded like my only choice. The next Interstate Towing guy, Jason (I believe), put the battery in the car but he couldn't get the terminals to attach it to tighten up. He tried for a while, all of the time muttering about the terrible day (tell me about it!) and throwing his tools down on the ground as if he's angry to be there. Plus, he pulled up his truck behind my car, which was in the driving lane of the mall parking lot, instead of parking in one of the many available parking spots close by. A few cars tried to pull up that lane and were forced to back up and turn around. When the first one came up, I pointed out that someone was behind the truck, and Jason's reply was that it was too bad for the person because he wasn't moving the truck. Nice. Since Jason couldn't fully connect the battery, we agreed that the car needed to be towed to my mechanic (at this point, so many hours had gone by that Sears was closed, plus I would want my mechanic anyway). So I had to call AAA AGAIN to get a tow truck. Interstate Towing came out again with the tow truck. Their service guy, Pat S., gets this company the 1 star because he was helpful and actually got the car running. Hallelujah! He was perplexed that the car would have to be towed over the loose terminals, and so he tried some other tools and Presto!, the battery was tightened within minutes. He was courteous and took care of things in less than 15 minutes, which is read more

Interstate Towing - Hood up, battery cover off, battery not replaced ... and I'm left stranded in the parking lot due to their POOR SERVICE. - Towing Near Me - Boca Raton, Florida

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So after waiting over an hour for the tow truck driver to get there to help change a flat tire, he gets there but doesn't have a jack. He tells me he can't help me and I have to call back and have someone else come out who has a jack. The driver then leaves with my spare tire lock as well as left the locking mechanism open for the spare tire. The next day I called the office and the woman answering the phone was beyond rude and so unhelpful. Very unprofessional staff and will never use them for anything even as a simple as a tire change read more

they gave my car to stranger with my keys when i demanded a refund they called me crazy and hung up on me

The most horrible company to deal with totally clueless and obnoxious. The customer service is lacking you call and are told one thing and what happens on the road is another.. read more

Rude, unprofessional and the worst customer service! I called for a tow as my car broke down the night before in a parking lot so I left it until the next morning. The horrible woman that answered the phone at Interstate Towing berated me for not being with my car at that moment. I said I'm trying to schedule a ride to my car in a torrential downpour and she said she couldn't have someone standing by waiting for me and to call back when I got there. When I didn't call her back within 30 min, she called me and yelled at me why I didn't think to call her and tell her I'd be this long! Then they charged my card anyway for a tow that NEVER happened and I didn't authorize. Reporting them to the BBB. read more

Awful service. The guy was an idiot, very rude, no manners, not a clue of how to communicate with customers. Added more stress to my situation. I wouldn't recommend this company to ANYONE. read more

If you need a tow, your day is probably not going well. :( The last thing you want is for the towing service to make it worse. Therefore, it's truly a pleasure to deal with a company and driver who gets the job done in a quick, efficient, professional and friendly manner. Thank you, Stevie, for your 30yrs of experience, for your hard work, great sense of humor and for getting me (and my car) home safe. Five-star! "Totally Satisfied" :) read more

I have road side assistance with Hyundai. Interstate Towing came today to help with a flat. The man was EXTREMELY nice and came in a good time frame. He even started my car to get the AC going before I took my car to the dealership. Real gentleman! Thank you interstate towing! read more

I encountered a flat tire early this morning and called AAA to assist. They called me a tow because the tire could not be removed. I waited for 90 minutes when the drive called me unable to locate me. While trying to troubleshoot with him and the office, I was able to provide a new address only blocks away from where he was. 15 minutes later I called to check the status and was informed they would not be coming to assist me and eft me stranded. I was waiting on the side of the road for over 3 hours for a flat tire and these people were not only condescending, but didn't have the courtesy to inform me they would not be coming to assist because their drive could not follow simple directions. Rebecca refused to provide me with any contact information for management. read more

Disgusting liars. Fraud. Don't ever use them. And no stars are correct. Employee came in car marked Aaa. He had no uniform and pants were down so low you could see what you don't want to see. Made a receipt but in fact no money was needed. Battery was under warranty. Employee said he couldn't take credit card but would take $60 cash. There is more to this but be assured this is not a business you can trust read more

I dealt with this company for 10 years. The employees are scum bags. For example, they made my 70 year old mother push her 4000 pound jaguar. Then they drop it off cars at the mechanic at the edge of the street and take off....I could go on and on. They also have a reputation for illegally towing vehicles and holding them for ransom. I told AAA to never send them again....ten years of Bullsh*t is enough. read more

The Receptionist at Interstate Towing should not be answering calls! Get Jean of the phones she is ruining your business. After being hung up on three times and stranded the receptionist canceled my request and said good luck getting your car! Jean is incompetent for this position someone should give her a broom and dust pan because she seriously lacks professionalism and communication skills. You will receive such better reviews and business if you would just get someone who is competent and not lack experience in customer service . This receptionist is hanging up on customers who she feels are "irritated" and not worth her time. I was furious she hung up the first time and when I called her back asking to speak with a manager she hung up on me again! She is literally turning away business with AAA. I was planning to go to the owner but I think I am going to just speak to AAA to let them know the kind of company they are in contract with. This could of all been avoided if feelings were put aside and they hired a receptionist who is competent and has experience. I was left stranded with a flat tire and hung up on three times. Apparently after reading the reviews the Owner is the very same lol. The incompetency at this company is VERY REAL BEWARE read more

This is Geico's roadside assistance company through City Towing. I called them to get an ETA after Geico said 15 minutes. The lady said they have an hour window, it's been 22 minutes, and they'll get there within that time frame. I told them the car was occupied, in traffic and in a dangerous spot, and it ended up taking them an hour and 15 minutes. I called back and a man then said that they didn't know the situation was extenuating, despite my previous call. Find another company!!! read more

If I could give this company a negative rating I would. Total rip off, instead of taking my mom's car to the requested garage, the driver cajoled her into taking the car out of area for AAA, charging her an upcharge and taking it to a garage that quoted a repair at three times the national average! When we contacted both AAA and Interstate to tow the car back to her requested garage they tried to charge an additional $60 to tow it back, rather than the $15 extra they'd charged her to take it to their garage. Manager was rude and did not get the situation at all. Use anyone but them would be my recommendation. read more

SCAM ARTISTS! The worst attitude, service(or should I say lack of) in all of south Florida. They will rip you off leave you stranded and have no care for their customers. SCAM ARTISTS! read more

Service guys who showed up were nasty and obnoxious and were very impatient when explaining things. Stay away from this place.

Beware! Make sure you watch your vehicle loaded and unloaded and thoroughly inspect it for any damage. If they damage your vehicle they will not own up to causing the damage, they will lie, and they will not pay for anything. read more

Contacted AAA Reference had to get a Jump Start to get vehicle from Shopping Center to Residence. AAA sent Interstate Towing. Technician put Battery Tester on Battery and said something of the fact that is is Low. Ask me to Start the Car. The Car did Start. I explained to the Tech that I let the car run for 20 plus minutes while on hold with AAA. Tech indicated that I had two options, Go to (I believe AutoZone) and have Battery Charged, and it may last a month or so or he can replace the Battery. I choose to replace the battery. At this time, I told the Tech the Invoice did NOT reflect a Pro-rated Amount as I was within the Warranty Time Period. The tech called his supervisor and said no prorated amount is warranted as the battery is good. The Tech told me that the battery was only 44 percent Healthy. Is that a "Good" Battery. In my opinion , NO and should have received a prorated amount. read more

JEREMY IS A MONSTER!!! This man supposedly runs the company. BE WARNED! My fiancé is a AAA member and called in for a tow for me and asked that they come get me. NO PROBLEM. As this is not the first time I've used his AAA without him present. About 5 minutes into our drive just a minute away from the highway exit, the tow truck driver gets a call. They let him know another car needs to be picked up, I told him I need to get home immediately as I've been at work for 11 hours! His response was to call the company and there should be no issues. HE WAS VERY WRONG. JEREMY ANSWERED THE PHONE AND WAS BEYOND AGGRESSIVE WITH ME WHILE TALKING. I asked multiple times for him to calm down so I could speak and he refused. Due to me complaining on not wanting to be dragged around and instead of bringing me home, JEREMY DID THE UNTHINKABLE. Told the driver to drop me off. Mind you we have now just been driving aimlessly while on the phone and I am further from my job and the highway exit to go home. JEREMY over the radio, and I listened with my own ears " get her the fuck out my truck and drop her and her vehicle off or call the cops". Yes, you read that right. Because I did not want to go on a ride to pick up other vehicle, he decided to turn it around and say he was doing us a favor since I am not the car holder. THEY PROCEEDED TO PULL INTO A GAS STATION AND DROP OFF MYSELF AND MY NON WORKING VEHICLE AT 9pm ALONE AFTER AGREEING TO BRING ME HOME! I have never been so scared and felt like I was being held against my own will. This company is horrific and should be shut down. I'm currently in the process of filing against JEREMY. I WILL BE POSTING ON EVERYTHING POSSIBLE. read more

The dispatcher Jessica was extremely rude on my calling for an ETA for service while stranded roadside. The driver (AAA Contractor for City Towing) could not have been more professional and nice in helping me out. So the 1 star rating is specifically for City Towing not AAA. Jessica ought to consider a different career path outside of customer service. read more