This is the BEST customer service I have ever received from a hotel and my family travels a lot. The staff were more than accommodating to us, and Kaiser the day manager helped us guide our way through Rome, helped book tours and answering all questions we had. My husband even needed a doctor the last night, after throwing his back out, and the evening man, Oshanda, I believe his name, called one for us to come to the hotel! They took such great care of us, I cannot believe it. Thank you so much everybody. We never adjusted to Italian time, they even dealt with us waking up at 4 am for coffee! Just amazing. I can't thank you enough. read more