I came here for a seminar and really liked that this Hilton Garden Inn has a bar right inside. We…read morespent some time waiting in the lobby bar area before the event started, which was a nice treat to sit and order a drink while waiting. The bartender was friendly and welcoming, though the whiskey sours we ordered weren't the best. Once the seminar began, we were guided into a room that was a decent size with tables set up comfortably for the group. Dinner was provided, and it was a taco bar. It was pretty average, but i was hungry. I did enjoy the chips and queso, and the white chocolate macadamia nut cookie was pretty good. The seminar itself lasted about two hours and was informative, so it felt like time well spent. This was my first time visiting, and overall the hotel made a good impression. I also noticed they have a nice outdoor patio area, which would be great to enjoy in better weather. Unfortunately, it was raining the day we visited. Still, it's a solid spot to keep in mind for events or even a future stay.

At approximately 8:45 a.m., nearly three hours before checkout, someone attempted to enter my hotel…read moreroom while my son and I were still inside. I heard a very faint knock, and as I approached the door to see who it was, the door began to open. I immediately yelled, "What are you doing?" The person quickly pulled the door shut. By the time I reached the door and looked through the peephole, I saw them hurrying down the hallway. As a woman traveling alone with a child who is on the autism spectrum, I found this extremely alarming. Guests should be able to feel secure in their rooms, particularly when they have not checked out and the room is still occupied. The incident raised serious concerns about privacy, room-access procedures, and whether staff are properly verifying occupancy before entering. Unfortunately, the response I received at the front desk made the situation worse. When I reported the incident to Stacy Milton, she was dismissive and rude. Rather than expressing concern or apologizing, she asked, "Did they actually enter your room?" She also stated that she did not know who the person was. That response did nothing to reassure me that the hotel knew which employees had accessed the floor or attempted to enter my room. When I said the incident needed to be addressed, her response was, "Why wouldn't I address it?" Her tone was defensive and unnecessarily confrontational. Because we needed to leave for the airport, I could not remain at the hotel to pursue the matter further. As I was leaving, I overheard her speaking to the general manager and complaining about our interaction rather than focusing on the serious safety concern I had just reported. Once I was in the Uber, I called the hotel and asked to speak with General Manager Sara Gabbard. I was told she had stepped out, and my call was transferred to voicemail. She has not returned my call. There were also several maintenance and cleanliness concerns during our stay. The hallway carpets appeared old and heavily soiled. The bathtub and shower combination had a noticeable weak or soft area in the center of the base, which felt unsafe and gave the impression of possible unaddressed damage. Taken together, these issues reflect serious failures in leadership, maintenance, staff training, cleanliness, guest service, and basic safety procedures. The most concerning part of this experience was not only that someone attempted to enter an occupied room, but that the hotel's response showed so little urgency, accountability, or empathy. This was an unacceptable and unsettling experience. I would not recommend this property to women traveling alone, families with special-needs children, or any guest who values privacy, cleanliness, safety, and professional hospitality.

Of the Hilton hotels this brand is one of my favorites. Bright colors. Large rooms with a sitting…read morearea and kitchenette. Has a retro 70s vibe. The amenities are nice like the other Hilton's. Rooms are cleaned every other day, or as requested. Has a very nice large patio. Location is near restaurants and gas stations. Only thing to change is adding a handle to the bathroom pocket door to open and close easily for privacy. The tiny pull out is not enough.

Stay July 24, 2026 - July 27, 2026 in a One Bedroom King Suite. Several times during our stay only…read moreone elevator was working. The room itself was pretty rough from chipped paint and rough patch jobs the closet not having the safe for valuables - it looked as though it had been ripped out. The bedroom dresser drawers stuck when you tried to open and close them and the TV was wobbly on the bedroom dresser. This hotel has definitely gone from a 5 star to a 3 star in the last 3 years. Free coffee was bitter and weak. We have stayed here many time over last 3 years to visit family when we come to Indianapolis and this was probably our last stay. Shower floor felt as though you might fall through it with as loud and creaky as it was when you stepped into to take a shower. I forgot to mention this was was room 433 on the 4th floor. It was clean and staff seemed pleasant but the room itself left a lot to be desired and definitely needs some TLC.

We were here for 4 days and it was great. Clean well furnished plenty of free parking, close to I65…read morebut with no noticeable traffic noise. Breakfast was fresh and hot, with omelets bacon sausage and biscuits with all the trimmings. Decor seemed new and well done. I would for sure stay here again.

Not happy with the cleanliness of this room. We stay here about every 3 to 4 months and bring our…read more2 grandsons. The pool is a hit with them, the water pressure and great beds are for me and my spouse. Usually clean and well kept. We got a pet friendly room and wasn't pleased with the stained bedspread, hair in the shower, dirt on the air conditioner, multiple rewards needed. 2 bath towels, 2 wash towels and 1 hand towel for 4 people. The pics say it all. We have woke the morning of check out to a lady knocking on our door at 9 AM saying this was her room. About 20 minutes after that, we received another knock on our door and the cleaning staff said they were sent down to clean our room, and I told them we would check out at 11 AM. When I did check out the front desk clerk told me that it was her that knocked on the door the first time because someone had given them our room number as check out. But it infuriated me that I had to go down and ask why people were trying to get our room before we were checked out. A phone call to our room would have been more appropriate. The front desk person on check in was excellent, friendly and professional, and I will say the front desk clerk the morning of check out apologize for interrupting us the morning of check out. I'm not so sure we will stay here again, they really need to work on their cleanliness and repairs. Breakfast is great. The kids enjoyed the pool as did eight others the night before, so if you don't like screaming kids, this is not the place for you to stay. Great location lots of restaurants, gas stations, and shopping nearby.

My husband's employer booked our stay here for a conference he was attending. Overall, we had a…read moregreat experience. One drawback I noticed was the parking--during busy times, the lot feels pretty small, and it took me a bit to find a spot on the property. Customer service, however, was wonderful. Every staff member I interacted with was friendly and welcoming. Our room was very nice and clearly designed with business travelers in mind. It featured a small area with a sink and microwave, a comfortable couch, a desk, a large flat-screen TV, a king-size bed, and a spacious bathroom with a walk-in shower. Everything was clean, cozy, and modern, and the room temperature was easy to adjust. I was looking forward to use the heated indoor pool as advertised, but when I checked it out, it was not so heated so I decided to pass on that. The complimentary breakfast was a standout. They offered plenty of options--oatmeal with toppings, cereal, boiled and scrambled eggs, breakfast potatoes, bacon, and a drink station. The waffle maker even presses a Hampton Inn logo into the waffle, which I loved. The orange juice and strawberry-kiwi infused water were really refreshing, and the coffee bar had several choices. They have an inviting dining area with ample seating. At checkout, I noticed brown bags at the front desk. When I asked, the staff let me know they were complimentary "to-go" bags and encouraged me to take one. Inside was a bottle of water, an apple, and a bagel with cream cheese--a thoughtful touch that shows they truly cater to guests on the move. Overall, a comfortable and pleasant stay with great amenities. I'd definitely return.

Quick welcoming check-in, new, clean, comfortable beds and close to everything. 5 stars for sure!read more

Rude front staff. Unaccommodating and acted like customers were a total nuisance. Hotel is nice and…read moreclean - staff, zero stars!

We stayed two nights at the hotel, the staff was very courteous and helpful. Once we entered the…read moreroom we noticed that room was very clean and smelled good. Once inside we tested the beds And they were very comfortable. The pillows were a little soft and crunchy. In the bathroom we noticed that the hairdryer was taped together at each end. The breakfast that they served was outstanding full of variety of things for you to choose from and the seating area was huge. The one negative that I have to say is there needs to be a ventilation system in the bathroom. It gets very hot and steamy in the bathroom.

Terrible staff. Unhelpful manager. Room was dirty when we moved in, accused us of being dirty and…read morekept our deposit. Would not let us extend our stay. Worthless motel if you ask me. No wonder it's cheap

The room is better than my expectation. The room is big enough for my large case fully opened. Has…read moremicrowave and refrigerator in the room. I guess this room is new renovated so it's pretty new, I like the wood floor bathroom. But the shower curtain has mold

Confirmation 31584983. I was approached in the hotel parking lot by a male asking if I wanted to…read morebuys some drugs. I looked around and saw some shady characters. I did not feel comfortable staying there. Do not stay there!! I asked the Comfort Inn Manager for a refund and she refused. I took my family to another choice hotel. I contacted Choice Hotels. Case number 13430668. I have contacted my credit card company to dispute this charge. Do not book at this hotel location.

We have stayed at Hampton Hotels for years and always enjoy walking into a clean room with fresh…read moreDuvet covers. This hotel was no exception. Our room was spotless clean. Overall the hotel had some age that could be seen in the furniture in the breakfast area. But, it was a clean area and the food was good. We'll return if we are in the area again.

Lovely staff from check-in to dining. All staff were smiling and interact well with each other and…read morethe customers. They made me feel welcoming. The room was spacious with many features such as kitchen appliances. It was a great for our needs. Good shower temperature and pressure. Room was clean. Bed was comfortable. Love the TV can spin. Overall a great place to stay. I will recommend.

We picked this hotel for our trip to Indianapolis. It is about 20 minutes away from downtown. It…read moreseemed to be a recently built location as the hotel had very modern interior in lobby area. Our check-in was easy process, and the staff honored our request for late checkout at 3pm. The parking was free as well. The room was very spacious, There a kitchen and separate living area with TV and couch. The beds were comfy and bathroom had all the amenities. The swimming pool was indoor with heated water, so we were able to use it even in February winter time. The breakfast had some excellent options including waffle makers. Lobby area had a bar too that was popular among guests in the evening hours. The hotel is located in a busy area. There are multiple restaurants, shops, Walmart and Kroger right next to it.

Comfortable stay and rooms, amazing clerk service and friendly staff. I really enjoyed being snowed…read morein here! The breakfast was as good as any continental hotel breakfast. Tip: the pool is heAvily chlorinated, I'd shower immediately after swimming or you'll regret it. And do not open your eyes underwater, you will go blind for days with that amount of chemical :( Also convenient to a speedway, so late night slushies are a thing;)

Mold all around tub caulk, tub drain clogged (took over 15 minutes for water to go down), broken…read morelamp shade, spots all over carpet, a/c interior grills seem to have some type of debris in them which made me very uneasy on the quality of the air I was breathing, could feel the springs on the bed when I sat & layed down. This hotel is in desperate need of a renovation. Staff was nice.

This hotel is a awesome choice. A home away from home. The staff are very friendly and helpful…read more Very clean and has everything you need . it even allowed my fur babys.

We made reservations for our hotel on line and had no issues checking in the front desk agent was…read moresuper nice. Initially we were in room 208 but when we got in the room we were slapped in the face with the smell of cigarettes. We went downstairs and let the desk agent know and she was super understanding and switched us to a different room. Apparently they have a history of this because she had a list of smoke smelling rooms she wasn't supposed to put people in but 208 wasn't on the list so hopefully it is now. The room has a nice little kitchenette but you can also check out appliances like blenders and crockpots downstairs. The room wasn't updated by any means but there were no bugs, loud neighbors, or things that didn't work so that's a win in my book when you're only staying 2 nights. Overall I would try my luck again here but be aware that you might get a smoke room at first.