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Intricate Auto Glass

5.0 (13 reviews)
Closed Closed
Updated 1 month ago

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Response time

1 day

Response rate

40%

Services - Intricate Auto Glass

Auto window repair

Auto window replacement

Auto windshield repair

1 More Service

Auto windshield replacement

Intricate Auto Glass Photos

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3 months ago

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2 years ago

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3 years ago

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Fredy M.

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4 years ago

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Fredy M.

Thank you so much for your business!

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3 years ago

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Fredy M.

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3 years ago

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2 years ago

Fantastic experience! They were very nice and super quick with the repair! Fredy was great and Lourie was super nice with all my questions!

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4 years ago

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Ask the Community - Intricate Auto Glass

Review Highlights - Intricate Auto Glass

The tech, Fredy, showed up early, was very professional, and completed the replacement quickly.

Mentioned in 4 reviews

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Auto Glass On The Go

Auto Glass On The Go

3.6
(74 reviews)

I waited to write this just to make sure the windshield worked out. I called John on a Friday…read moremorning and he was able to make an appointment for the next Monday afternoon to install a new windshield in my son's SUV. They were on time and gave me a courtesy call 30 minutes before arriving. It was great to have them come out and service the vehicle in my driveway and was one of the best prices I was quoted. Give this business a call when you need a new windshield or car glass of some sort. Will not be disappointed.

DO NOT USE THE USE THEM!!!!! AUTO GLASS ON THE GO…read moreVery dissatisfied and disappointed, had my windshield replaced on 5/26 after waiting 3 to 4 days to wash my car, it started leaking badly, called and emailed John about it. He came out to reseal the area again waited the 3 to 4 days and same thing it leaked, came out resealed it and same story. My husband started calling him after he ignored my calls but he also stopped responding. Today after it rained it leaked again and my husband just had me take it to a reputable shop we've used before. They couldn't even repair it do to such a botched job. We had to incur additional expense to have it reinstalled, I have pictures and and a video of the horrible work done. DO NOT USE THE USE THEM!!!!! Auto Glass on the Go Very dissatisfied and disappointed, had my windshield replaced on 5/26 after waiting 3 to 4 days to wash my car, it started leaking badly, called and emailed John about it. He came out to reseal the area again waited the 3 to 4 days and same thing it leaked, came out resealed it and same story. My husband started calling him after he ignored my calls but he also stopped responding. Today after it rained it leaked again and my husband just had me take it to a reputable shop we've used before. They couldn't even repair it do to such a botched job. We had to incur additional expense to have it reinstalled, I have pictures and and a video of the horrible work done

Caliber Collision

Caliber Collision

3.0
(10 reviews)

We chose Caliber Collision on Marbach because we had used them before and previously had a good…read moreexperience. Unfortunately, this time has been a complete nightmare. Our vehicle was not repaired correctly, and this issue was brought to Robert's attention at least three separate times. Each time, we were told that a part was going to be ordered to fix the problem. However, it apparently was never actually ordered. It has now been about a month, and we still have not received any update on when the part will arrive or when our vehicle will finally be repaired properly. What has been most frustrating is the lack of communication and follow-through. We are constantly having to call for updates ourselves because when we are told "we'll call you when the part comes in," no one actually calls. Come to find out, the part wasn't even ordered. At this point, our next step will be contacting the corporate office to file a formal complaint. We expected much better service and accountability from a company we trusted enough to return to.

Wish I could give a ZERO…read more I dropped my vehicle off at Caliber Collision located at 1604 and Marbach on August 7, 2024, and picked it up on August 15, 2024. I was told all repairs were complete and that the vehicle had been fully checked. The service representative, Robert, asked me to complete a survey and rate him a "10," explaining that the score affects his paycheck. Thankfully, I did not complete the survey immediately, because that weekend I received a service alert stating that my blind spot system was inoperable. I called my assigned service provider and left a message on Monday. He did not return my call until late Tuesday. I explained the issue, and he instructed me to bring the vehicle back on Thursday or Friday, August 22. When I returned on Friday, Robert said he would have to take the car to another center for a reset and re-calibration. I left the car and was notified by text an hour later that it was ready. When I picked up my car, Robert said the mechanic test drove it and confirmed the issue was fixed. He again asked me to complete the survey and "not mention" that I had to bring the car back because it would cause the survey to fail and affect his pay. This was inappropriate and unprofessional -- especially since returning for unfinished work cost me time and money. The next day (Saturday), the light came back on again. I called Robert on Monday morning around 8:30 a.m. and was told he would call me back after speaking with the mechanic. I never heard back, so I called again around 2:00 p.m. and scheduled another appointment. Later that day, he called and said he believed the sensor needed to be replaced and that he would contact Travelers for approval. I brought my car back on September 4 and picked it up on September 5. When I arrived, the receptionist handed me the keys and said, "If you need anything else, give us a call," because Robert was not available. The following day, the same blind spot light came back on for the third time. Continued Lack of Communication: On September 8, I called the shop and was told Robert was off. I called again on September 9 and was told he was at lunch, so I left a message. I called again on September 10 and was told he had stepped away from his desk. At that point, I asked to speak to the manager. I spoke with General Manager Alexia, who was extremely nonchalant about the situation. She said she would reach out to Travelers Insurance to get approval for my car to be sent to the dealership for further inspection and promised to follow up with me. I waited weeks with no response. On September 29, I called again because I still had not received any update, text, or email. Alexia said she was "still waiting on the insurance company." That same day, my lawyer's office contacted the Travelers adjuster, who confirmed that my car had already been approved to go back in. I immediately called the shop again on September 30 and left a message for Alexia. On October 1, I called back and was told she was at lunch, so I spoke with Robert instead. Robert said he knew nothing about my car being approved to return and that Alexia hadn't communicated anything to him -- which was odd, considering I had left multiple messages for him prior to speaking with her. On October 4, Robert said he would speak with Alexia to find out what was going on and would follow up with me. It is now well past that date, and no one has reached out. Current Situation: As of today, I have received no calls, emails, or updates from either Alexia or Robert. The Travelers adjuster has already approved the additional repair, yet the Caliber Collision staff have failed to take action. I have had to return my vehicle three times for the same issue, and it still is not fixed. To make matters worse, I now feel as though I am being ignored or "punished" because I left an honest review with Travelers Insurance. This level of service is unacceptable and unprofessional, especially from a repair facility recommended by the insurance company.

Intricate Auto Glass - autoglass - Updated June 2026

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