I submitted a collection of silver (14+) items to your company after conducting due diligence to…read moreconfirm authenticity. Each piece was stamped "S925" and was independently tested using two separate silver testing kits purchased from both a major online retailer and a national brick-and-mortar store. All items tested consistent with sterling silver prior to shipment. After sending the items, I received no communication for approximately nine weeks. During that time, I made four separate attempts to obtain a status update, none of which were meaningfully addressed. Only after this extended delay was I informed that two of 14 pieces in my shipment were allegedly silver-plated and therefore ineligible for processing. I was further told that, as a result, the entire lot--including the eleven items your company deemed authentic sterling silver--would be returned to me. I was given no prior notice of this policy. I explicitly requested that the items identified as plated be returned to me while proceeding with processing of the confirmed sterling silver pieces. This request was denied without explanation. My follow-up question--seeking a rationale for why partial processing was not possible--was disregarded. At no point was I provided with documentation, test results, or a clear methodology supporting your determination that certain items were plated rather than solid sterling silver. Given that each piece was marked S925 and passed independent testing prior to shipment, this conclusion is both unexpected and unsupported. The handling of this matter raises several concerns: * The lack of timely communication (nine-week delay with no proactive updates) * The absence of transparency in testing or verification methods * The refusal to process clearly authenticated items within the same shipment * The failure to address direct, reasonable questions regarding your policies As a result, I have filed a formal complaint with the Better Business Bureau and am in the process of submitting a complaint to the Federal Trade Commission. I am requesting the following: 1. A detailed explanation of your testing procedures and the basis for determining that certain items were plated 2. Clarification of the policy requiring entire shipments to be rejected rather than partially processed 3. Reconsideration of your decision, including the option to process the items you have already identified as genuine sterling silver This situation reflects not only a dispute over material classification but also a breakdown in communication and customer handling that warrants formal review. value: none. wasted 3 months with no return Photo is of testing kit to ensure all silver sent in was S295 certified value

After spending over $15,000+ with APMEX, I'm extremely disappointed with their customer experience…read more Calls are routinely rushed or abruptly ended because "too many people are waiting behind you." I've even had calls hung up by customer care and sales reps who clearly just want to move on to the next caller. This behavior wasn't a one-off--it happened across multiple customer service and sales representatives, which suggests it's cultural, not accidental. There's also no post-call survey or feedback mechanism, which says a lot about how little they care about improving the experience. The entire interaction feels purely transactional, with a noticeable lack of professionalism or respect for high-value customers. I've never encountered such a strange and dismissive approach from a company handling large financial transactions. Yes, prices may be slightly lower at times, but it is absolutely not worth the terrible service. When you're dealing with precious metals and five-figure purchases, trust and service matter--and APMEX fails badly on both.

Stay away!!!!!! Laurie had the worst customer service I've ever experienced in my life. I was…read moreyelled at while trying to get information on a trust. When asking for a copy I was told another family had one and they could not provide it ever because their records do not go back that far. I asked if it was lost if they could provide it. She said no and hung up on me. I said I would get whatever paperwork was needed to be provided the information. She also accused me of just wanting money and yelled "you aren't even in the trust anyway". I in no way am looking for money, but helping with the financial piece since My grandmother has dementia and we are working on end of life care and I explained that I was in a very fragile state dealing with all of this and was continually yelled at and then hung up on.

We have been with Steve, his family and staff for 8 yrs and I have to say, they are the most…read moreefficient and personable people we have dealt with. Steve sat up our trust and got that whole mess put together in a nice tidy package! He or Laurie are available anytime we have an issue. Would highly recommend!!

I highly recommend Phillip. I have been going to Phillip for several years now, ever since I lived…read morein Oklahoma, and he is the absolute best to work with. I was referred to him by my parents who had been going to him for a few years and were very happy. I met with him early on when still in college, he talked with me and gave me advice and I ended up not actually opening an account until later, and he was totally cool with it, no pressure. I am glad I went back to him, he is incredibly knowledgable, easy going and best of all super patient. I consider myself a reasonably educated person but I am almost hopelessly naive with financial matters. He always explains things thoroughly and simply, and then has that ability to dumb something down without making you feel dumb yourself. I really respect his opinion, so far after about three years of working with him we are in a better place than ever. The best part about working with Phillip is that over the years we have moved twice, but since he communicates so well via email, and now has online chat capability (that isn't a huge pain to use) we can still work with him even from across the country. Also Paula his office manager is exceptional, helpful, super nice and always friendly. Again, if you need a financial advisor, give Phillip a call.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

Gary Gingrich is very knowledgeable and super helpful. We highly recommend him. We is very…read morethorough and takes his time with you. He explains things extremely well.

From the owner: Chuck Schwab started a stock brokerage company with a simple question: isn't there a better way?…read moreThat question led to the establishment of a new kind of investment firm - with a more contemporary approach to wealth management based on a set of core values and beliefs, not just profits and losses. These core beliefs have led to 40+ years of serving clients, innovating on their behalf, and developing brokerage products and financial services that put them - not us - first. At Schwab, we offer a wide range of wealth management services, personalized financial advising and retirement planning, and expert investment research, as well as a number of complimentary workshops covering everything from investing essentials to complex trading strategies. Brokerage Products: Not FDIC Insured - No Bank Guarantee - May Lose Value

Everyone needs a Brian Hancock with Edward Jones looking out for you! He takes great care of us,…read moreis knowledgeable and treats you like family.

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

Thank you Brett Baldwin and your astounding team of Professionals at Gateway Mortgage…read more I must admit that I was initially overwhelmed and dreaded the thought of having to once again go through the mortgage loan process, but this time it was different. While the process itself is basically the same regardless of the organization chosen, it was the extra attention and patience that you all provided that made the difference. To my surprise, it turned out to be a seamless process and pleasant experience. Thank you guys for an excellent job!

I've had the pleasure of doing business with Brett Baldwin and his team for many years. The…read morecommunication and attention to detail that Brett offers is top notch. He has always given me and my clients amazing service. Highly recommend Brett Baldwin and his team for your mortgage needs! Eddie Landry with Keller Williams

Brian pays close attention to all his accounts, big and small, and has provided excellent advice…read morein different situations. We travel outside the country frequently, always comfortable in the knowledge that Brian will protect our financial well-being no matter how far we roam. His assistant Tracy seems to work well with Brian and makes us feel welcome whenever we visit the office. If only everyone paid the kind of close attention Brian and Tracy do. Couldn't recommend them highly enough.

I had a vehicle loan with them and paid it off. They said it would take 10 days to get the lien…read morerelease. I should have gotten it same day, but they wouldn't verify funds on the cashiers check. What is the point of a cashiers check then. Took 3 weeks to get lien release which cost me the sale of my vehicle. Ive probably bought and sold 20 cars and had financing on all of them. Never have I ever dealt with a bank that was more bureaucratic and anti customer focused bank.

Allegiance Credit Union is the Best Credit Union around . The girls that work there are phenomenal…read moreand they go above and beyond to try to help you with whatever problem or anything really . Don't hesitate to become a member here , because I guarantee you you will not be sorry .