Incredibly efficient, incredibly professional…read more I am usually a big supporter of buying from the local mom and pop shops. That said, I went Big Chain and I want to share my experience this morning with Discount Tire in Martinsburg. I looked around, read reviews on Consumer Reports for tires and tires stores, considered the local shop we have used since they opened 5 or 6 years ago... I decided to replace kind with kind. I got the same tires the car came with new. Michelin Primacy A/S. I figured they were good enough for Ford to spec on the car... I also decided on Discount Tire. They are Consumer Reports third highest rated chain and the only one of the top chains in the Martinsburg area. HOLY COW!!! I did the ordering online on Thursday and set up the appointment for 8:00 AM Saturday. Thursday: Email and text confirming the order. Friday: Email and text confirming the tires had been delivered and confirming the 8:00 AM Saturday appointment. This morning I arrived at the location at 7:48. Not open yet, no problem, I knew that. I am always early... 7:55: Tech comes out with a tablet, knows who I am, asks for the keys... 7:57 AM the car is in the service bay. Four techs descend on the car like a NASCAR pit crew. Four hydraulic jacks lift the car and by 8:00 AM all four wheels are off the car. Each tech takes one wheel and removes the tire, tests the TPS units, mounts and balances the new tire, and mounts it on the car. 8:11 the car is DONE. 8:12 the car is in the parking lot, I am finishing up with the service advisor. 8:15 I am in my car and pulling out of the parking lot. AMAZING!!! Everything done efficiently, professionally, properly. As I said, I like to shop with the locally owned stores but this is a level of service that can't be equaled. I should also mention that the price was far better than I could find anywhere else.

My wife and I went to Discount Tires in Martinsburg WV and ordered tires. They went down the price…read moreand and gave me a total which i had already done my math so i knew what it should be. it was almost 300 higher. i asked the guy to tell me how he got the prices. As he was quickly going down the list tires, install certificate, disposal. i said i dont want the certificates. He asked why, i replied i just dont want it. We leave, tires come in and my wife has to take it by herself this time. Well it started all over for her. The first guy says we have to do an inspection before you put the tires on. He says you need to get the wipers replaced($100+) and why did you refuse the certificates. She replied my husband just changed them 2 months ago, he says he has to get his manager to take it off. The manager comes out and says why are you refusing the certificates. Your making a mistake. These people are bullies and take advantage of people that dont know they dont have to get anything they dont want. They make it sound like someone has to get these things to get serviced. I can imagine how many elderly they have taken advantage of. Lets get to those certificates around 50 to 75 per tire, yes they will fix or replace them but how many people blow more than 1 tire out there in normal driving? If you blow one and you bought the certificates you already paid for that 1 tire in total certificates. Now if you happen to blow 2 tires, then it may be worth it, but i like my odds and I will always refuse this bs! Judging by the ratings Im seeing and the common stories its safe to say they dont care about reviews or customer service because we all continue to go there for whatever reason. I will drive 10 more miles and hit a different or support my local shop. These guys are bullies and thugs and take advantage of women, elderly and any other naive person that walks in! i wish so bad I was able to be there when those tires were installed!

We were on the road headed from up north to Nashville in our RV and had an emergency problem with…read moreour tires (caused by another company's non-alignment). They fit us in and promptly did a great job on replacing our two front tires in a hurry and got us back on the road. Much appreciated and grateful. Everyone there was super professional and helpful. Can't be more thankful or recommend them enough!

My low tire pressure light came on and I thought it was just from cold weather. The next day my…read moreco-worker spotted a hex-head screw in my front driver side tire when parking next to me. I went over to Rice Tire on my lunch break and was so happy with the service. My car was done in 45 minutes. I still had time to get food! The price was very fair, which is a big deal when you're struck with unexpected issues like this. Plus the guys working were all very friendly.

Great to have a place close to home other than a dealership that I can rely on for getting work…read moredone. While I enjoy doing some work myself I go here for the alignment and other services I don't feel like getting under the car to do when the weather is bad or don't have the time.

Owner and son was great. Workmanship didn't need second guessing.Was more than fair on prices and…read moredefinitely go back. Just what our community needed. My 04 Honda Accord front end was pushed to it's limit @ almost 700,000 miles they did a total rebuild of struts, ball joints,tie rods and all bushings. What ever you got ,take to them for a fair price and good work. Inspection ect... 7 days week!!!

I purchased new tires and 2 out of the 4 tires were mounted backwards. Seems like a pretty basic…read morejob especially since there are arrows that show the correct way theu should be mounted. I also had to return the day after due to 2 of the valve caps were missing. Now I find out that 2 were mounted backwards. Extremely dissatisfied with the service. The cost was also double what it was when I went to a different garage nearby and received a better tire and they were mounted properly.

After over a week of them having my car and not getting a single thing done, Jack kept telling me…read morehe would call me back in "30 minutes" regarding what parts I needed to order vs. what he was going to order, but then I wouldn't hear from him again. After 8 days of being pushed to the side, I decided to post to a FB group looking for other recommendations of mechanics in the area because I need my car fixed ASAP and he wasn't getting back to me. I didn't mention his shop name at all, I just needed to come up with a backup plan since this seemed to be going nowhere. Well Jack saw the FB post and called telling me to come pickup my car and he was refusing to work on it. Not once did I mention his shop but after this experience I decided to actually speak about how I was treated as a potential customer here. He called me, scolded me for "bad mouthing him" even though I not once mentioned his business, told me to come get my car, and then hung up on me without giving me the chance to say a word. I was honestly in tears after the phone call.

I rarely do reviews here but felt it necessary since the service we received was above and beyond…read morewhat we ever expected! We had damages to our car from a hit-and-run (2013 Honda Civic) that were fairly minor; however it required at least two new tires. Our insurance company recommended a place to get the body work done. We would normally take it to the Honda Dealership. After the body work was completed at this place, they recommended we get new tires at Will McCarthy's. I could explain the whole saga with our insurance company but that will be a different review that will not be receiving anywhere near FIVE stars. To say the least, we only needed two new tires but due to the excellent service from the staff and especially the GM, Will, we went with getting four new tires! Will helped us with several issues that should have been caught but weren't and even made phone calls for us, as well as got us in contact with people we never would have been able to otherwise! We are so thankful for everything he did! Our car drives great and we our very happy with this experience!

I was having one of those days, the when it rains it pours kind of day, and Matt @ McCarthy Tire,…read morereally helped turn my day around. I came out from a dentist appointment on Leitersburg Pike, to a VERY flat tire. I think they call it pancake flat . lol . The road side assist guy that came to help me put the donut on, advised that a tire shop likely wouldn't plug it because the "injury spot" (a nail) was so close to the side, but he thought they should be able to do a patch from the inside but likely wouldn't' do a plug. As a woman and knowing nothing about tire repair, I was taking notes, for the common fear that as a woman or a person not knowing or seeming to know anything, I might get taken for a ride. I Yelp'ed nearby tire places, and by circumstance / situation, McCarthy was one of a few that was closest. I called to give them a heads up that I was coming, fearing an appointment may be needed and they said come on over! I drove over and my roller coaster of a bad day continued. The guy at the counter, comes out to assess my situation. He takes a look at the tire, and says he can't patch it because of where the nail went in.. I think great now I have to get at least 2 tires because they will never replace 1 (I'm familiar with these tire scenarios ) . But then he says , to my surprise and some skepticism, that he will just do one tire (what?!), um.. thank you universe, I don't have to get 2 new tires! We go inside, he checks inventory, I say I want, no I NEED the cheapest one please and a little typing later he declares he can do it all for 91 bucks. Yahoo, thank you , yes I'll take it. But no wait... damn we don't have THAT tire in stock. But we can order it and put it on tomorrow.. ugh no that won't work.. I'm in Hagerstown now and don't want to be driving all over the tri state with a donut or having to drive back into Hagerstown where I otherwise have no need to be, and adding this to my day the next day.. so I ask what's the cheapest that can be done today? Now we're at $150.. then he gets it down to $130 because I think he feels bad for me and my bad day? He takes my car into the shop and moments later comes out saying, you guessed it: you want the good news or the bad news first? And I'm thinking, seriously?! Another one of these moments! Come on!!! NO more bad news.. I say: Good news. He says: I can repair the tire after all. I leap with joy. Like literally leap from the curb I'm sitting on. Note I'm sitting on the curb outside because I want to sit outside because it was nice out; they had a very pleasant looking waiting room, I elected not to use ;) Then I ask, what's the bad news? He says I'm only gonna make $25 . And I think: 1) Holy moly this day is turning around. 2) Did he mess up the good news, bad news line? ;) 3) Where's the next curve ?! Nope, no more curve balls. He patches my tire, charges me a grand total of 25 bucks! And I promise him a review that will more than pay for the money he "lost" on me today! I'd be happy to share this story! Thank you, honest tire sales/ fixer guy Matt! You turned my whole day around when you took a second look at my flat tire and didn't elect to just take the easy, profit wheeling direction and you did me a solid. There's no doubt he could have just planted that $150 tire on my car, and sent me off. He took the extra time, to check, to do " the right thing", whatever you want to call it, and for that, he will have my loyalty and anyone who asks me about car stuff in Hagerstown, I'll send that way. Doing well by others matters and Matt @ McCarthy, who I learned recently acquired the business, totally has my vote. Your karma is coming for you buddy! ;) And my mini woe is me, bad day party turned into a: people are so good sometimes, SO good. You never know how much you can affect someone's day. Thanks Matt! ~Kym

Made an 8am appt for Sat Nov 5th, 2016. We showed up a little before 8am. Nobody was there. Waited…read morearound for a little while then went back, still nobody there and a sign on the door said "We will be closed today. See you Monday." Not very good business practice. There was someone else waiting who also had an 8am appt. I realize things come up but when you take someone's phone number when they make an appt, the least you could do would be to call them to inform them you will be closed and apologize for the inconvenience. My husband took off work to have the work done on his truck, so it was a completely wasted day. No work and no front end alignment. I can't recommend this business if you want reliability or common courtesy, but if you like to waste your time, feel free to make an appt.

Called a week ahead to schedule appointment for a sensor, brakes, and some other maintenance…read moreissues. Dropped car off on a Friday and was told it would be done at the latest Saturday. After not being called back, I call them to be told they couldn't get the part until about the time they close. I explain I can't wait until then I have to work at 8pm and I would pick the car up by 1 before they closed. I was told to hold on she would call the mechanic. I again get no call back, so I call at 1245. This time I get told that they have another vehicle to work on and the mechanic is gonna stay late and work on them. Assures me they will finish and call me. She also gave me a "Mike's" number I could call. 630 I call the number and get no answer or call back. Go by the shop to see my car hasn't moved. Now I need a ride to work at 8 and a ride home at 3am and my car is stuck at shop until Monday when they open. Showed up first thing Monday to be offered no explanation or even a sorry. They hadn't touched a single item on my car in the 3 days they held it hostage

I cannot tell you how happy I am about going to this place. I stopped in at 7pm on a Wednesday and…read morewas out by 7:30. They had my tire in stock. They changed it for a very reasonable price. I didn't get talked down to. I was sure I'd have to take several hours off of work and I didn't. Incredible. Compare this to the last time I got tires when I was in New Jersey where I had to go two days in a row and waste 2+ hours each time on a weekday because they didn't have my size tires in stock. And I paid a lot more for them and didn't have the option to get used tires, either. Compared to that, this has been a breeze.

I had a flat after hitting a curb and brought my car to this shop for a replacement tire. The car…read morehad been driving completely fine on the spare beforehand. Immediately after the new tire was installed, it began making a pronounced thumping noise. I called early the next morning to explain what had happened and told them I would be bringing the car back later that day. They asked for my phone number to confirm that I had been in the shop. I drove just over a mile back to the shop at no more than 20-25 mph, and the noise remained severe and noticeably worsened over that short distance. By the time I arrived, there was also a loud clanking noise coming from the new wheel when braking. I arrived around 4:00 p.m. and, because the noise had become a serious safety concern, called again as soon as I entered the line. I was told to simply wait and that they would take care of me. There were several cars ahead of me and no parking area to wait in, so I remained in a line extending into the road. Once I finally got into the shop, I waited over 90 minutes with very little communication other than somebody telling me to shut off my engine. I had to explain the situation to three separate employees, none of whom seemed to have the information I had already provided by phone. The woman I had spoken with earlier didn't come out to acknowledge our conversation until after the car had already been worked on, and then said she hadn't known I was there, despite my having called and been told to wait when I arrived. I specifically requested that they inspect the wheel, studs, and brake components for damage, rather than simply retightening the lug nuts. I was also specifically told that, once the tire work was complete, I should pull the car forward so that a second employee could perform a visual inspection for damage. That's not what happened. I personally watched the first technician remove and retighten the lug nuts, but I did not see him perform the requested damage inspection. When I pulled the car forward as instructed, the second employee did not perform the visual inspection I had been told would happen. Instead, he simply asked the first technician whether everything was okay. The first technician gave a thumbs-up, and they sent me on my way. The actual problem was eventually confirmed: the wheel had been installed loose. Multiple employees also initially asked where I had gotten the work done before addressing the actual problem, even though the tire had been installed at their shop the previous day. The car was eventually fixed, but the overall experience was extremely concerning. A wheel installed by this shop was loose enough to cause severe thumping and eventually clanking while braking, and the problem became significantly worse within roughly a mile. I returned specifically because I was concerned the vehicle was unsafe, yet I waited more than 90 minutes, repeatedly explained the same issue, and was told that a second employee would independently inspect the area for damage when that inspection did not actually happen. I'd think very carefully before trusting this shop with tire or wheel work.

I have using Radial Tire Company for all my tire needs (replacement/repairs/balancing) for all my…read moregerman cars (911/GLE/CL) for the last 10 years. I have found Bill and his team to run a very efficient and honest operation in servicing all my tire needs. Adam the primary customer manager has often gone out of his way to help me even when I have dropped without an appointment. The advice offered by the team is without commercial considerations and I have found the recommended solutions (tires/repairs/balancing) appropriate for my situation. I live 45 miles away and drive to Radial Tires to get my tires attended to. Well recommended

Super honest. Efficient. Reasonably priced. No reason to go anywhere else. This is what you want…read morefrom a local small business.

+This is the place to go if you need any tire work! You will not be disappointed. Very Fair pricing…read moreand really fast service! In my humble opinion one of the few companies that posts a way of doing business and follows it! They have won my business forever!

Great honest local family run tire business. Wish more…read morebusinesses like this existed. They're about quality products at quality prices. Very knowledgeable about tires and always have plenty in stock. Especially ag/farm tires. Been my go-to for several years now.