I have had glasses/contacts for a very long time, which means I get my eyes checked every year, if…read morenot every other year. So I've been to a dozen of places to get my eyes examined and it's all been pretty much the same routine. More recently I've been getting designer glasses, and I've checked out the selection at Pearle Vision and Lenscrafters (my last pair were Prada frames from Lenscrafters), but I wanted to switch it up a little and try some place new. Happen to walk around Southdale Macy's and saw that they had an optical center and I happen to have a $100 gift card there as well, so I said why not.......uh....bad idea!!! I had my eye examination in either March or April and I've FINALLY got my glasses! I happen to get a pair of Fendi frames that were in their trunk show they were having at the time, but they were also in the store so it didn't matter that they were in the trunk show...or so I thought. They said trunk show frames may take up to 4 weeks!!! Unheard of!! Well, if you can keep up here's what happened: I got my "finished" pair of glasses after waiting 4+ weeks....BUT they were the wrong frames!! How do you mess that one up right? So then they ordered my frames again and that took another 1.5 weeks or so. It comes in right? Well, it needed a few adjustments such as tweaking the nose pieces as well as the part that goes behind your ears. So, I don't know why, but the MANAGER takes off the original nose pieces and puts on different ones and manages to scratch the lens. I told her that I wanted a new lens. Hey, I paid for designer glasses, they better be immaculate right? Which meant I had to come back another time. I come back after another couple of weeks and as she takes out the lens and puts the new one in, she scratches the frame....like a big 'ole gash! I was absolutely disgusted with a MANAGER'S handiwork. I mean, you would think as a manager, she's careful and got these things down. Apparently not...so she ends up ordering me a new frame. You guessed it....it comes in and one of her cohorts tries to place the lenses in the frame....she couldn't do it....it took her over 1 hour of trying! She calls the manager at home hoping she could do something about it, but couldn't get a hold of her so she calls up one of the girls from the sunglasses area. The girl puts in this really long screw to try to hold the lens in the frame. Ghetto? I think so. So finally I told them that I wanted a new pair of glasses - new meaning new lens inside the frame and that if I had to come back all they had to do was just adjust the nose piece and that they were sending it straight to my house. NO....they couldn't even get that right...they sent me my old pair of frames with new lenses...which meant that the frames they sent back were the ones with the scratch in it. Yep...they are completely incompetent of their work. I went back once again telling them that they needed to order me a new pair and that I was keeping the old pair for backup. Which meant that I was getting at least a 350.00 pair of glasses for free. I think I may have even left out a couple more trips in here, but there were so many things wrong with them, that I can't even remember all of their mishaps! In the end, that's exactly what happened....after 5 long effen months! Yes, if it were up to me, I would give them no stars. Ridiculous...you would think that an upscale department store would get things right, but I'm definitely not going back there again. The manager should NOT be the manager, this is her profession, she should be able to do this without any snags. Come on now!

I thought I was getting a great deal on a pair of Prada frames through their trunk show. They said…read moreI'd have to wait up to 6 weeks to get the frames, but I was ok with it because I really loved them. About 3 weeks in to the waiting period I got a call from Macy's Optical. Turns out the frames weren't yet "released" by the designer and I would have to wait 2 extra months to get them. When I said I wanted a refund, I was told to "just wait" and maybe they could get them in a week. When I called back to speak to the manager to demand a refund she told me I had to wait until the next day because she had to go through my insurance. I said, that it would be fine as long as they called me after they talked to my insurance and could send me a receipt with a proof of refund. The next day I got a message saying that they got the frames and would I like them to send them off to have lenses put in them. I spoke with the manager again and told her I did not want the frames! I wanted a refund and a receipt sent to me. Yesterday I got a call from Macy's Optical saying that my glasses are ready to be picked up..... After speaking with another salesperson, apparently I have been refunded, but someone still sent out the glasses. I still haven't gotten my reciept yet. They said to call back in another week if I don't get it by then. I had a really poor experience at Macy's Optical on many levels. My request for a refund was blatantly ignored multiple times. I made multiple trips to the store itself and every time I had to wait for at least 10 minutes to talk to someone. I still have no copy of any receipt of any purchase or refund made there. Plus, I had a pair of sunglasses fitted by a technician there and I had to take them to be fixed somewhere else because she practically mangled the sides of them. If you are at Southdale looking for glasses, go to Lens Crafters. I got my glasses there in 1 hour, no BS, and the guy fixed my sunglasses for free.

So I have migraines that are triggered by light. My Dr. Has been telling me I need to get…read moresunglasses that block the kinds of lights that do than and can be worn indoors, and at night. Ugh. Expensive. The Sunglass Hut sent me to Oakley. Big thanks to them. I wish I remembered the salesperson so name. I explained what I needed he showed me the prism series. When I put them on it had an instant reduction in pain. It was amazing. I was so pleased I didn't care that I was going to look like a skier they were huge. Then he bro5 out a smaller frame and said the lenses could go in them. Sold. I expected to pay 2-3 hundred dollars. Ouch. But nope even with the hard case I added ( I'm a clutz) it was 130. It was a great experience. They treated me so well. Defiantly recommend.

Dangerous place for the serious Oakley fan. I have always have a pair of oakleys and have usually…read morebought them via sunglass hut. I was always tempted to buy online but never did out of fear I wouldn't like it if I couldn't touch it. Happened to be in town for work and I walk in Mall of America and see this store. I walk in and it's a paradise. I tried almost every pair until I realized I could pick up a pair of holbrooks and have a custom made pair on site! I went crazy and bought myself a pair of holbrooks in root beer matte with polarized bronze lens and satin gold logo. It fits me perfectly and was very satisfied with customer service. Might go back for another pair before I leave to go home. Highly recommended.

this place has the best eye doctor. he caught my vision…read moreissue and referred me to a specialist, basically saving my eyesight. i found super awesome glasses here too - and if you have a warranty they will replace them for free if they break and that has come in handy. the shakopee location has people who work there who geniuinely enjoy helping people and they have a good comradery together. definitely will be back a million times or more :)

The 2 for 1 sale is only on cheap plastic lenses, mine cracked in less than a year just from…read morecleaning them. They didn't mention the deal doesn't come with good "polycarbonite" lenses, only plastic junk that breaks fast. So, its a Terrible Deal!

Overpriced on contact lenses. Uncomfortable customer service. Seemed overly sales-y to me.read more

I've been patronizing Kennedy Eye Associates/Roseville Opticians for over 15 years. I am writing…read moreto say that I am very, very happy with the new ownership at Roseville Opticians. The staff are extremely friendly and seem quite knowledgeable. The customer service here is top shelf and I highly recommend Roseville Opticians for your glasses needs. They're not cheap, but they are worth it--these folks are now carrying some very hard-to-find eyewear, such as David Green, so stop in for a look!

Dr. Whitney is extremely informed about sleep disorders of all kinds. He has designed a very…read morecomprehensive sleep study and ensures the comfort of all of his patients. I cannot imagine a better experience.

Horrible--do not do business with this place. I heard bout…read morethis place through word of mouth. I did one phone consultation and was told I would be updated with a plan when they ran insurance. I was told my insurance would not cover this and then hit with a $100 bill for a 10 minute zoom call. I made a good faith effort to make the payment anyway and send my payment information to their billing office. A month later I received another bill and was told my "payment information was not correct" (Even though BetterHelp has been using the same payment information for months no problem. Shannon at the business office was a flake when it came to communication. I told her I was going to the Better business bureau which I did but they refused to responds to their two attempts to contact me. I continue to receive bills from them and am now putting return to sender on the envelope. I found out the sleep issues were a symptom of Perimenopause which I found supplements that greatly improved my sleep. This business seems to care more about money than their patients.

The doctor here was super friendly, and hilarious. I've never really needed glasses, and going to…read morethe eye doctor has always been one of those "may as well go to make sure I'm still good" type of things. While still knowing it will take a few hours. That was not the case here, I went back right at my scheduled time and was done in 30 minutes, while still going through all of the normal tests. The front desk people were a little grumpy, which at first was off putting, but I'm sure I'd be grumpy too if people were yelling at me about glasses all day. They looked to have a lot of frame variety, and are very conveniently located! If you're on the fence, I'd say give them a try!

They don't care about you unless you are buying glasses. I needed to find an Ophthalmologist to…read moremonitor my mothers Glaucoma, and they were close. She already had cataract surgery so did not need glasses. I was very upfront with what I was looking for, and I asked upfront if I needed to stop in to sign a release or anything so they could pull her medical records from a prior provider. They told me "no, that is not necessary". We had an appointment on 7/30 and I asked for an updated prescription for Lumigan/Bimataprost. Dr. Hurley advised he would have us sign a release and once they got her previous records they would call us back. No call for a week. Okay. So I call on 8/10. They didn't have her medical records yet, I don't think they even reached out. Told me to call back tomorrow since the Dr was out. I call back at 8/11. They tell me the Dr Hurley will call me back. No call back. I try back on 8/13 ... they will have the Dr Hurley call me back. Still no call back. On 8/20 I gave up, scheduled an appointment with West Metro Ophthalmology (Who were great, AND got her medical records Before the appointment). They did FINALLY call me back on 8/30 at 9am but only because they read my google review. I am convinced they just did not care because we were not buying glasses so they didn't see enough $$$$.

Summit Dental and it's staff are simply amazing! Dr Ford…read moreand the rest of the staff have helped me in more than one occasion. These people really do care about their patients!!!!

All the crew at Summit we're friendly, professional and my smile is nice and bright - thanksread more

Very cute shop, I have gotten around 4 bags and love there sunglasses. However the bags are made…read morefrom cheap materials. 2 out of my 4 bags had something fall off or rip in less than 6 weeks of use. I still like the place and bought 2 more bags the other day! You can not return anything, only exchanges so I strongly recommend keeping your receipt. The ladies that work at the store are very friendly and helpful. Seems like there are a lot less bags now and more accessories.