I must say we had a bad experience here. Not because of the doctor himself, but they made a goof…read moreof the billing and were completely unwilling to budge afterwards. We called in ahead of time and gave them the insurance information. My wife needed her wisdom teeth removed. They told us our insurance covers that. Great. So my wife went in and got the procedure done. Everything seemed super. Then... we got the bill. It was something like $400 - $500!! I'm like... what? Called them up and they're like, yeah, your insurance doesn't cover extractions. I told them that we verified this beforehand and you told us that they do cover extractions. She admitted that she said that and said she was just wrong. I'm OK, so what are you going to do about it? She's like... well, nothing, you have to pay. I'm like listen, you told me the price of the procedure up front. There were no complications and no extra charges. You can't just change the price on me by like $400 and just expect me to pay. We talked to her, her manager, etc. etc. Nobody was willing to understand. At the least, I expected to pay a reduced amount. That was my thought. It was your mistake, but I'm a reasonable guy. If the insurance is not going to pay you anything, then maybe we can split the difference. Nothing... no cooperation at all. I didn't want to deal with collections and risk my credit, so I just paid it. However, I will never go back and I will tell people I know about what they did.

I was supposed to have an appointment with a dentist a floor above Dr. Nasif. But because that…read moredentist didn't take my insurance, they referred me to Dr. Nasif. I'm so glad they did! First, his office rocks because they take Blue Cross Blue Shield PPO. Second, I was unsure of what to expect, so I logged onto yelp RIGHT before my appt and saw all the five star reviews. Wheew. I felt a bit relieved. Third, my own experience was great. I was seen promptly. Everyone here is nice and they seem to enjoy working here (which is a HUGE plus). My xrays were taken and I found out they were digital so they could immediately see them on the computer screen! So high tech!! After the xrays, I saw the assistant wipe down everything for sanitation purposes. EXCELLENT!!! In case you are wondering, he graduated in 2004 from University of Michigan and worked in Florida for a year before moving to Chicago to start his own practice. The office was pretty booked but the staff really works with your schedule to fit you in. I did not feel rushed at all and I felt like Dr. Nasif really knew what he was doing. Dr. Nasif was gentle and not too rough on my teeth and gums. The cleaning was different from my usual cleanings in that they used baking powder crystals to clean my teeth. It was a little salty but I really liked it more than the usual polishing I get. I have experienced a lot of terrible dentists in Chicago and I feel really lucky to have accidentally found Dr. Nasif. Looking forward to the next appointment! Thank you!

Drove all the way from Lansing after calling them about an urgent need. They told me come in the…read morefollowing Monday. I arrive only to be told my appointment was a month out. Then they act like I am the problem. I just needed to have someone (ANYONE!!!) LOOK at a tooth that I was concerned about. I thought I had lost a filling or chipped and wanted it fixed before I got on a transcontinental flight and moved to France. Plane rides can affect teeth due to the varying pressures. I was very clear on the phone that I was moving to France in two weeks and why I was concerned and that this was of an urgent nature and then they put me in a month later?!!! The only reason I would drive the distance that I did is for a wonderful hygienist I followed all the way out to Saint Johns from Lansing named Amanda. Dr. Connolly I have never been impressed with and has a not so great manner, rude actually. So I am glad I am moving and won't have to deal with this place anymore!! I didn't post this when it happened (February 2025) because I wrote it in my car as a threat to get them to find someone to look at my tooth while I waited. Then their very nice new dentist Dr. Cagan fixed my filling the next day and I thought all is well that ends well. But now I am learning that Amanda, my hygienist, is leaving to go to another office and I have to say I am not surprised at all given the toxic narcissistic energy that exudes from that office! I hope of Amanda's patients find her at Dr. Eby in Okemos! And it is to communicate that info that I decided to leave this review to warn others and help Amanda's patients find her because I would want to know where she moved to and move again with her. I doubt this practice will inform HER patients, despite them asking. They won't stay as she was the reason many people are even there. I wouldn't continue the drive without Amanda, if I still lived in the area. St. John's Dental Care's complete and utter loss on so many levels. Yelp saved my draft from before so pretty easy to just update!

My family just moved to the area in 2021 and I'm so grateful we were able to find this practice. I…read morehave 3 children, between the ages of 8-16, who have never had any bad experiences here.

Let me start by saying--I hate going to the dentist. It takes more mental preparation than running…read morea marathon. I need to hype myself up just to book the appointment, and then double that to actually show up. But, a friend recommended Derksen Dentistry, and after some extensive (read: borderline obsessive) research, I decided to take the plunge. I needed an advanced root canal and figured, why not throw in a cleaning while I'm at it? The first thing that set the tone was my call to Susan. She was so calming and reassuring that I felt like I was calling a life coach, not a dentist's office. She promised me they'd make my visit as relaxing as possible, which is a tall order when you're about to face down a drill and some sharp objects in your mouth. When I arrived, I was promptly greeted (on time, too, which felt like an anomaly in itself). The assistant was super helpful, constantly checking in with me during the x-rays, which was nice since I was pretty sure my mouth was about to go on strike from all the poking. Then came Dr. Derksen. Now, I'm not the type to buy into "auras" or anything, but this guy had an aura of, "Hey, I've got this. You can relax." I felt it. He triple-checked to make sure I was completely numb before starting the root canal--because apparently, "feeling your teeth getting drilled" is not on anyone's bucket list. The whole process went smoothly, and to my surprise, I didn't leave feeling like I'd just fought a battle with a power tool. What really sealed the deal was that they followed up the next day to check on me. I mean, where else do you get a dentist who cares enough to make sure you're not secretly plotting your revenge on him for the trauma? Long story short, I walked out of Derksen Dentistry with all my teeth intact and a new, surprisingly positive outlook on dental visits. Dr. Derksen, you've earned a lifetime patient... just maybe not a lifetime of root canals, please.

Dr. Derksen explained every step of the process. Not only is he an excellent dentist, but he is…read moretruly interested in his patients and their lives.

I've been going to Dr. Gentner for about 15 years now. She is incredible, especially with my dental…read moreanxiety. She genuinely cares about her patients and it shows. I recently had to have a tooth pulled, and she put on my favorite music to help me get through it. She gave me a few breaks in between and was very understanding of how difficult it was for me. Truly a heart of gold. She is the only dentist that has ever pulled one of my teeth and removed it in one piece. Can't recommend her enough.

They do not take most INS companies including Delta Dental. I paid over $300 and only received…read morehalf of my money back after the INS coverage. This Dentist charges WAY over what the INS covers. Scammers!

Our family loves this dental office. We've worked with both Dr Dave and Dr Andy- both are friendly,…read morekind and gentle. The office staff is great too. The only downside is the insurance coverage, however the excellent level of care we receive outweighs that concern.

I had an excellent experience at the Lake Lansing office. the staff was top notch from the…read morereceptionist to Dr Yousuf to his assistant Sarah. Also Jen whom did my initial consultation. The first couple weeks were uncomfortable after pulling and putting my temporary teeth in, but after that everything went smoothly. Very compassionate and extremely gentle. Always asking if i was comfortable or if i needed anything. If i had questions I would call and get an answer immediately. So many good things to say about them. Their office was very clean. I would definitely refer this place a million times over!!!!! Thank you for the care and the great experience. It was worth every penny!!! Lyn M