They charged me $45 for a missed appointment. They said it was for sanitizing the room. $45? I…read morecan see maybe $5. Wouldn't me missing my appointment save them $45 from having to do it for the next patient anyway? The oral hygenist was good, but I got a different dentist each time. The billing was alyways off so it just seemed very unorganized. And the $45 is just annoying. I will not be going back.

A very professional, clean, and high-tech facility! All of the staff were friendly and personable…read more You can tell they really care about their patients. I highly recommend Dr. Emily!

I hate leaving a bad review on ANY company, but this really didn't work out very well. The doctor…read moredid a lot of work on a tooth, that had a gold crown. The crown eventually had worn a hole through it, and a cavity had developed. The doctor did the cavity repairs, and installed a new crown. That was several months ago. I had complained about the pain over the next few days. I began wondering at that point as to whether the doctor should have done a root canal. The doctor sent me to another doctor that "evaluated" it, and decided a root canal was not necessary at this time. I am on Social Security, and that second opinion cost me over $300 out-of-pocket. So now I have to find another dentist to fix this problem.

Recently having moved to Clive, I have been to the clinic twice and was incredibly impressed both…read moretimes. Very attentive, friendly and professional staff. I can't say enough good about this clinic. I have found my home for dental services for sure! Randall Byers - Clive, IA

This was my first visit to Hickman Family Dental. I decided…read moreto move away from my other dentist and this location was recommended by my family who had been coming here for a little over year. The location is easy to find. The building looks nice from the outside. When I walked in, I was greeted warmly by the front desk. Its a nice open floor plan. I checked in and filled out my health questionnaire. My appointment started on time. I was at ease right away with my hygienist, Brooke. She was very nice and was easy to talk to. She really had her work cut out for her since it had been a minute since I had an appointment. She listened to me when I had questions about my appointment and played along with me when I let her pick the flavor to use to clean my teeth. My dentist, Dr Erickson, came in and was very kind as well. I really appreciated the time they spent with me. I am happy with the move I made to the new dentist. I hope to have the same great experience going forward. As a bonus as I was getting ready to leave. I looked out the back window and a herd of city deer came up and were wandering the yard. They said they are there often and its a nice little perk.

Zarina is such a friendly, caring, and professional dental assistant. She and Dr. Erickson have a…read moregreat working relationship. I would recommend Hickman Family Dental to anyone who ndental care! care!

My appointment was with Dr. Wiese. Although she is not my regular dentist, I was having problems…read morewith a tooth and she was able to get me in right away, which I appreciated. Unfortunately, the tooth needed to be extracted, and it was by far the most painful extraction I've ever experienced. I've had other teeth extracted before, so I understand the difference between normal pressure and actual pain. I told Dr. Wiese several times that I was in pain, and I was in tears during the procedure, but no additional anesthetic was offered. I left feeling that my pain was not taken seriously. I was also disappointed that my prescription had not been sent to the pharmacy by 4:00 p.m. When I called, I was told their computer system had been down and that my prescription had been forgotten when the system came back online. While I appreciate being seen on short notice, the painful procedure and the lack of follow-through with my prescription left me with little confidence in the care I received. I will not be returning.

Dr Craig and her team are amazing!! The whole office is extremely nice and make you feel very…read morecomfortable.

I moved to Iowa and needed to find a new dentist. I really didn't think I'd find a place that met…read morethe same caliber of service I received in Chicago (which is supposed to be better because it's bigger right?!?! WRONG!). I'm so glad Country Club dental proved me wrong!! The front staff here is superb. They are friendly and available to answer questions. It has always been easy to schedule and reschedule my appointments. I also have not had any problems with them accepting my insurance. They even offer a membership plan so that you don't need insurance to have dental services here if you become a member! I was seen by Dr. Gray and his assistant Sammie. Both are absolutely fabulous. They are very friendly, funny, and personable. Two weeks ago I had a dental cleaning. Sammie was very gentle taking topical pictures of my teeth. I think there was another device used to detect the density of my teeth too. I was impressed (and never got this type of service in Chicago!). They really check for everything here! Dr. Gray thoroughly reviewed my teeth, X-rays, gum recession and density and photos of my teeth. I was really impressed with the examination and the technology used here. They really care about dental health. At the end of my appointment I was even given an option of a manual toothbrush or a sonicare type replacement head for my electric toothbrush. WHAT?!!? My mind was blown that I had these options! During my appointment I had mentioned that my Chicago dentist had recommended to fill cavities of two of my wisdom teeth and that I wanted to move forward with that procedure. I also mentioned that I was prescribed some special toothpaste to prevent further decay and wanted that refilled. Dr. Gray immediately called in the prescription to my pharmacy to refill the toothpaste and we scheduled another appointment for a cavity filling. Done and done! Today....two weeks later...I just got my two cavities filled and felt compelled to write this Yelp review for Dr Gray and his team at Country Club Dental (and these days I'm only writing reviews for those places that are truly special to me). I'm not the type of person that is usually scared of the dentist, but I was anxious today because of my small mouth and possible difficulty maneuvering within the small space. But they had all the tools necessary to make this experience SO EASY. My small mouth was not an issue at all and I did not feel any pain! I had to open my eyes every so often just to check if my mouth was still being worked on because I was so comfortable and didn't feel anything during the procedure! They also had a device (that amazed me because I never had it in Chicago) that allowed me to comfortably rest my mouth, while still keeping it open, and sucked up the particles/water in my mouth during the procedure. I'll be annoyed if Dr. Gray gets booked up because of this review but life isn't all about me so I'll be okay to share him and his team. ;-) I initially heard about Country Club dental from a friend who raved about Dr. Fung. I'm sure all the dentists here are wonderful but I'm sticking with Dr. Gray. =)

My whole family has been going here for years. While going to the dentist is never fun, the…read moredentists, hygienists and staff are super pleasant and always seem happy to help. My son had a ton of cavities when he was a bit younger, and they did such a good job with him. The dentist even called us those nights my son had work done to check in and see how he was feeling. I've never www experienced that kind of patient care from a dentist before. I was very impressed, and continue to be with this place.

I went for a routine cleaning after switching dentists due to insurance. My last dentist took all…read moreX-rays and a thorough exam. 6 months later I had 4 plus cavities which is more than I've had in 56 years. And suddenly I need a "deep cleaning". Won't be going back!

They may provide you nice service, care less about your bill. My daughter got two oral exams this…read moreyear already, they proceeded with another one and billed us for the total cost. I am not complaining about this bill - okay, I got the service so I would pay them, even though neither I was told at that time of service. But with concerning about too much dental cost I paid this year for my children, I asked them for a pre-estimation for one of my kids upcoming treatment so I can better know how much I would pay for the service. The receptionist refused to submit any pre-estimation because she doesn't know what exactly my daughter would get for her next appointment. Well, she had an appointment in two weeks and they better know what kind of service they would provide with. I worked at an insurance company before, and majority of dental offices submit pre-estimation for themselves and customers for better idea how much would be paid by insurance and would be patient's responsibility. It is a simple paper work any dental provider can provide to their customer because they know the service codes and their service fees that we don't know in advance. She finally said I may pay around $400 if my insurance doesn't pay any, and I need figure it out my responsibility on my own. I asked them to cancel my upcoming appointment, she said "Okay, perfect!"

Excellent! Great at explanations. Kind, friendly, helpful suggestions. Very convenient. Timely and…read moreaccommodating.

This by far is the best dentist I have ever dealt with. Dr Joe is phenomenal with adults and…read morechildren (I have 2). From a comfortably standpoint they explain everything, continually ask if everything is going well and have televisions to keep you comfortable. They are very thorough and explain everything so that you know every option that is available to you. The facility is extremely clean, professional and comfortable. The staff from receptionists on up are professional and so friendly. I would never leave this practice.

Haven't been to the dentist in 2 years which leads to anxiety about what to expect. Dr. Jones and…read moretheir staff were truly amazing. They thoroughly explained everything on what they were going to do and their findings. Their friendly and non judgmental attitude made it a relaxing and a stress free environment. They understand that money does not grow on trees and will explain options before moving forward. 10/10 would recommend to my friends and family!

It's the dentist office! I actually hate everything about the dentist office except these guys are…read morefriendly and professional. The office is brand new, clean and well kept. Dr. Jones is great, even though his job brings me distress, he still does it in effective and efficient. The hours here are great! Who on earth wants to take time off from work for the dentist! At Jones Family Dental, you don't have to! They have extended hours certain days of the week which is awesome. Update September 5th, would not go here. I ended up having two teeth pulled, one was a wisdom tooth. I had such intense nerve pain and still experience nerve pain when I yawn which had nothing to do with my incision sites. I was not treated well and had to seek other medical attention from another doctor for the intense paralyzed feeling in my jaw. I believe that he did quite a bit of nerve damage for an extraction that was NOT necessary. I was sketched out by the way they do not fully explain how much procedures cost and how insurance covered. I don't think that Botox should be used by a dentist to treat headaches, but that was offered to me. I don't like hearing that my sons braces will cost this much but a friend was offered a steep discount because he's just starting to provide the options of braces. A pretty facade is all this place is and I just paid the bill to match it.