AMAZING EXPERIENCE! My daughter fell and loostened a few teeth this Memorial Day weekend. They greeted us with great customer service and Dr. Sollinger made her feel so comfortable. I was so impressed and will definitely refer people in need of emergency dental services! Amanda read more

Overall ok experience, they didn't really do anything apart from recommending me to another clinic, staff was nice though.

Very rude and arrogant front desk woman at Des Moines clinic. Arrived In horrific pain. Dentist didn't offer extraction or medication for extreme pain. Definitely irritated the bad tooth even more with tests. Front desk woman lied and said the dentist discussed extraction with me. It was a blatant lie. It was an expensive waste of time and money and no pain relief of any kind. No dental work provided except for exam. Never go to this place. read more

Trucker passing through. Just wanted a basic 6 month cleaning. Scheduled an appointment with the call center. Get there and the receptionist tells me they only do cleanings on the weekends. Wasted my time and $45 on uber rides. read more

Hiiiighly recommend this place if you're in need of emergency dental work!! The whole staff was amazing from the receptionist to the manager to the dentist himself. Everyone was so kind, like extremely kind & even gave me a nice warm coffee while I was waiting for my girlfriend to get work done. The manager held her hand & the staff talked her through the pain & procedure. We would definitely go back if needed. They accept care credit also. read more

Avoid this office if at all possible. They charged me both personally + my insurance, and have owed me the difference for a year and 5 months. I've called countless times, been told I'll get a "call back" by a supervisor or billing and still nothing. An absolute scam. read more

This place should not be labeled "Emergency Dental." They are not open 24/7 like actual Dental Emergency rooms, and if you came in for anything serious (like a life threatening severe dental abscess, luckily that wasn't the case) and your insurance didn't cover everything up front they would just turn you away like in our case my fiancée had lost 2 nights of sleep over an exposed nerve and they were ready to just turn her away because she couldn't afford the $150 up front. Because there are people that actually care in this world we got it paid and done, but the willingness to just excuse someone instantly who's in a world of unbelievable pain is just outrageous! Do better and take Emergency out of the title that's not okay. read more

I sadly had a terrible experience here. I was having extreme pain in my tooth/mouth/face. I walked in, and immediately, all they wanted to talk about was the money they wanted. I was in so much pain, I said I didn't care about the cost since they were one of the only places open on a weekend. The lady at the desk was very snippy, and the dental assistants were sitting on their phones behind the desk. The assistant was friendly when doing the xrays. Finally, the dentist comes in and doesn't even greet me or acknowledge my niece sitting patiently in the corner with me. He never looked at me when he talked to me, so half the time I thought he was talking to the assistant. He did a cold-test on my teeth, and there was zero empathy for the amount of pain I was in. When I reacted to the pain, they just stared at me with blank faces. There was some weird material on my teeth they did the cold-tests on, and they didn't bother to rinse me out or clean it up, so I had to pick it out myself. The dentist said he was referring me somewhere and that there's nothing they can do. I had to beg for either pain meds or an antibiotic since I was in tears from the pain. The nurse said the dentist might send something in. I had to ask MULTIPLE times what they were sending in, and they refused to tell me what exact meds, so it was a surprise to me when I got to the pharmacy. When I got back up front, I hadn't even gotten to the counter yet when they blurted out my total. I asked if they were sending the pain meds in right now, and the lady at the desk yelled back to the dentist, and when I heard him yell back, she just gave me this "did that answer your question?" look. She slapped the receipt on the counter and walked off. No good bye, thanks for coming. Nothing. It was appalling service. Their website lists all these dental services they do, but I don't even know why I'm being referred out for services they claim to do on their website. Nothing was explained to me. They got me in and out as fast as possible and they got my money which is clearly all they cared about. read more

Excellent care, quality dentist, and Dr. Sender is excellent and very professional! My experience at the office was excellent as well. All the staff are very professional and polite. The office is very clean and neat and everyone is on time. I highly recommend them. read more

Slow service but the dentists are pretty good and very personable. I had a appointment and I was still there almost 2hrs..

The dentist is top-notch dentist. Who walked me through everything he did. He gave me the oral surgery. He made sure I suffered no pain.8 hours later I still no pain. This Doc rocks. read more

I have to say they have an amazing team! I'm terrified of dentist appointments! They made me feel so much better about my tooth extraction! Very friendly! Thank you! read more

I can't leave 0 stars. Unprofessional. Called for emergency dental and asked if they took our insurance. They offered financing and refused to talk then hung up on me. Completely rude! ​ read more

I'm posting my experience to multiple platforms because I don't want to see others taken advantage of. This office charged me for a visit back in December. they said my insurance company wouldn't pay them, so I paid with a credit card. they filed a claim with my insurance company and received payment in full. It's been over 4 months and I still have not been issued a refund. I have sent them emails which have gone unanswered. I have called multiple times and promised a refund. when I call now, my calls go to voice-mail. I have filed a complaint with the better business bureau which they have failed to respond to. I have an ongoing case with the Iowa attorney General, as well as the Iowa Dental board. Before I got several agencies involved, I looked up better business bureau complaints for their other locations in the United States. They are doing the same thing to patients all over the country. If you have been there, it would be a good idea to check your explanation of benefits from your insurance company. read more

Incredible emergency care within an hour of breaking my tooth. I have extreme dental anxiety and the dentist made me feel so comfortable and safe! 10/10 couldn't reccomend more. The dentist even had me laughing. read more

Fast, professional service. I would highly recommend to anyone needing emergency dental services. I was nervous about going somewhere besides my regular dentist, but these guys did a great job of taking care of what I needed. read more

My husband needed a tooth pulled urgently on a Saturday morning before we went on vacation in September 2022. We walked into Emergency Dental and were worked in fairly quickly. We were in and out in a few hours. The only treatment complaint he had was that the doctor was a little rough, but he got the job done. Our biggest complaint is that we paid them what they estimated our insurance would leave which was about $80 more than we should have paid them. After I received the explanation of benefits from our dental insurance roughly 30 days after treatment, I called to request a refund of the amount we overpaid at the time of service. They verified that there was a credit on my husbands account and said their corporate office handled refunds but it should be coming to us. Flash forward a few months, I received a refund from my local dentist for some work that I had done and that reminded me that we still hadn't received a refund from Emergency Dental, so I called back. I was told the office manager was out of the office but I'd get a call back the next day. I did not receive a callback. I called back about a week later and was told they still saw the credit and would contact their corporate office. It's now April 2023 and we still haven't received our refund. I attempted to contact their corporate office directly, but there is no way to do that. I was going to turn a complaint into the Better Business Bureau, but they aren't members...probably because of things like this. I'm not sure how else I can launch a formal complaint since I can't seem to get to anyone that can help, but it doesn't take more than 6 months to get a refund issued. I'm sure they are hoping that we'll just forget about it and they can pocket it. read more

My wife had a broken tooth repaired here January 2023. We paid in full as they require. On the return visit to get the cap installed, the office assistant stated we would likely receive a partial refund. My insurance paid in February of 2023. We were put on a "refund list" in June of 2023. As of November 2023, we have not received a refund. The 2 times I have spoke to the office manager, he stated in can take up to 90 days to receive a refund. I have called several other times and left a message with another office assistant and have never received a call back. I have emailed the "refund department" a dozen times and have not received a single response. It has been over 6 months since trying get what is owed to me by this place. There is no corporate number to escalate this to. We are now left pursing legal action against Emergency Dental USA and Dental Care USA Franchise Services, Inc. read more

Was able to get an appointment quickly and in the evening when most dentists are closed. If you have dental insurance contact them first and ask if they take it. They state they are not in-network with my insurer but the insurer says different. You will be responsible for anything the insurance does not pay. Most companies that are in network with an insurance company have an agreed amount of discount to the insurance company, the dental office charges you anything the insurance doesn't pay. Customer service at the appointment time was kind and courteous. I needed a prescription for antibiotics and was told it would be with my pharmacy within the hour. The doctor that was assigned to me that Wednesday did not send it in. When I called the desk the first thing in the morning (9 am) the next day they had to leave him a message, and by 2 pm he had yet to respond. I called back and the doctor on staff that day was very very nice and got my prescription called in. I would advise to avoid Wednesday appointments and opt for Thursday instead. Returned to have my tooth pulled on a Thursday. The doctor and staff were great! But will be looking for a dentist who is with my insurance for future needs. read more

I was so happy to find a dentist open on a Sunday. I was in severe pain from a cracked tooth. They got me in the same day, again on a Sunday! I thought for sure the cost would be extraordinary due to the "emergency" situation. However, the cost was reasonable and I had immediate relief from the horrible pain I was having. read more

0 stars. This place ought to be removed from doing business period. We called the night of April 11th, 2018 before 8 p.m. My son got hit in the face with a baseball severing almost an entire front tooth and damaging many others. We were told that they hadn't been that busy and the doctor already went home and they were not calling them back. They should not be in business. This is the entire purpose of having an emergency clinic. Shocked beyond disbelief and I'll make sure everyone knows how they operate. Lisa S. read more

You always hear about those "NIGHTMARE" dentist experiences...well, unless you want to experience one, don't come here! My mom went because she chipped her filling. She was only supposed to pay $200-$300 and then she ended up paying over $500. Then she went home with a numb mouth (they numbed her) and then woke up the next morning with a pain worse than she had in the first place. She then called them and they let her come back the next day but were originally going to have her come back the following day! She went back and they didn't numb her the 2nd time (because she wasn't paying because it was THIER fault and they were fixing their own mistake) and they didn't give her any anesthesia until AFTER she was screaming and crying. And to top it all off they didn't even say sorry! It's scary to go to the dentist already, you don't need someone torturing you without anesthesia on a sensitive nerve! Maybe you should treat people like human beings or be shut down! read more

I had horrible toothache on lower molar. I called and got in on the same day which was great BUT..got there a bit too early apparently and was told to just come back maybe 10 min. till my designated appointment time. Okay fine, I left since I was told no one is allowed to 'hang out' in waiting room (even IF no one was there, and all the doctors "were at STILL at lunch" around 2:30pm as she stated..) Came back and was given an intake form to filled out that stated I was going to be charged at a minimum, $180 just to be be seen. (The place where the price showed had a TYPED $80 but looked like someone performed whiteout and place a '1' in front of the 80..making it 180. This should have clued me in already..not sure if this was a 'special' pricing for someone like myself...a minority) While waiting, two other older ladies came in and were allowed to sit and wait..take a guess what ethnicity they might be.) I lost insurance and job last year and I am currently at the end of unemployment insurance so I was VERY worried about the cost of getting this tooth pulled. I visited a few sites on the Web to get a gen. idea what a D7140 procedure SHOULD cost in this state and it ranges around $190 to $200. I had my own x-rays that were less than a year old but the receptionist said the doc needed something 6 months or less old..I made a fuss since I only wanted the darn thing yanked out so the doc acquiesced and agreed to just use pics I had from a previous doc. visit..Okay cool. The 'exam' consisted of me opening my mouth and the doc wiggling my tooth..that's it. I asked to know what this extraction would cost me BEFORE anything else was done. Receptionist comes back after a bit and tells me something in the range of $540 to yank this ONE tooth. ( I am sure this place wanted to take advantage of the fact I was in pain at the moment and was willing to pay anything to make it stop..) NO THANKS!!...I left after having to paying $130 for really nothing more than him touching my tooth once...Although I did not get a chance to ask the doctor his name or his credentials. I got the impression this office is simply LEASED to any doctors they can get there hands on (saw a lic. plate from Arizona in the docs spaces) so you really cannot be sure these are credentialed doctors with a license to even practice in IOWA. I most likely dodged a bullet at this place, but it sure was an EXPENSIVE one for someone unemployed with no insurance right now. I cannot recommend this place for anyone with NO insurance and currently in pain. It is not that the service was bad..just seems to me that a visit can be MORE EXPENSIVE for certain folks than others. read more

My significant other has mental problems and will have a severe anxiety attack if someone they know is not with them when they are with a doctor nurse or anything working on them they would not let me sit with them or anything even we were told on the phone it was ok rude in person and don't listen when comes to there patients needs flat out never coming back it's bs read more

Went there on a Sunday for emergency help for a tooth problem for my fiancé and even with the insurance m card that they would accept they wouldn't accept it..... All because since they can't call in to verify anything so because of that they couldn't assist us even though had a insurance card and all the info This place is total bull crap and they won't help even if you have all the insurance info read more

I went today to have a tooth pulled. I had lost half of the tooth and was in a lot of pain. I have dental insurance but was $12 short for the co pay. It was pretty heartless they wouldn't bill that small amount. Instead I left still in pain and my tooth. That is pretty heartless. It's sad when a Dr. Of any kind, would feel the loss of $12 for 2 weeks. read more

I would never go back here. 1: The services are VERY expensive. 2. Their x-ray was broken and it took over an hour to get checked in. 3. They did not clearly explain what would and would not be covered by my insurance for the root canal I needed. When I showed up for the procedure I was surprised by being asked to pay 1045.00 out of pocket ( which I paid). 4. They incorrectly calculated what my insurance would cover. In truth the insurance carrier covered 80% of the procedure. I was owed a significant refund. 2 months later I am still trying to get that refund. I called and they tell me it will take another 4 weeks. I suspect if I had not noticed they were just going to keep the money. I could go on ... there were SO many things wrong with these interactions. I would rather be in agony than ever give them another dime. read more

I don't give this place any stars. Avoid if at all possible. Husband had toothache. Couldnt get him numb tried pulling tooth anyway. Heard husband screaming in waiting room. I ran to room and made the so called dentist stop what he was doing. Got hubs out of there. Make sure when their reviewing your xrays they arent really playing a game. Worst experience ever. Visited on July 30, 2017 read more

Amazing dental office! Very affordable! Even though it is an emergency dental office they have the same prices as my previous dentists office! read more

I previously reviewed but I wanted to add to my review. I had a tooth pulled on the 6/26. I was still having pain in my mouth that was severely impacting my life. I finally made an appointment to get it checked. Dr Hinke was awesome. He figured out the problem and he offered options. I was able to get my mouth pain fixed. I only had a limited amount of money and the procedure could have costed more than I had, but offered to charge the lowest amount regardless of the outcome. That totally impressed me. He did it because he did not want me to be in pain. I am amazed by his compassion. The staff are welcoming and nice. I highly recommend this place. They do general dentistry as well as emergency. I am not a fan of the dentist, but Emergency Dentist USA has made it tolerable. Remember that reviews are personal accounts. One bad review doesn't mean the business is bad just one personal experience. read more

i went emergency dental last year and the year before that. also, last year i went to aspen dental and also the dentist i'd been going to for years, however, i hadn't seen my regular dentist for a number of years because i lost my dental insurance coverage. anyway, i needed a lot of work. all 3 had about the same diagnosis. aspen and my regular dentist came in with estimates of about $3,000.00. emergency dental came in at $11,000.00 (yes, that's correct.). i did some checking on the amounts they charged me for my previous 2 visits. long story short, emergency dental is very expensive. i guess maybe they can be that way assuming most patients are in emergency mode. read more

I liked Chelsea G's.review however this group doesn't charge nearly the affordable rates as my dentist. They are within normal guidelines so it isn't highway robbery by any means. If your teeth hurt, you have a broken crown or whatever, who's thinking money anyway?!! It is comfortable and super clean and although they do not use any gas or other relaxing medicines, they'll give you as many shots as it takes to numb you up! They took a long time to fix my broken filling but it wasn't their fault. My toothache was gone long enough to follow up with my irregular dentist two days later. read more

My husband was at the dentist with tooth pain, root canal time! The soonest he could see anyone was 2 weeks out. He made the appointment thinking he could wait. Severe pain and infection set in the next day. No one could get him in early. I found Emergency Dental online and called. He got in that day! The dentist was great and very professional. He was in and out in less than 90 minutes. This is a great service Andre will use them again! read more

I broke a tooth, they got me in immediately the next morning and they took care of my tooth. I know rates were compatible or my insurance wouldn't have paid as much. Highly professional, caring staff! read more

Great experience. I made an appointment earlier in week for weekend appointment and I am glad I did. Dentist and staff was friendly. I scheduled a normal exam because I was impressed. read more

It was a great experience after my last one they made me feel comfortable, we were even laughing while he pulled my wisdom tooth out. Great experience!! Plan on going back! read more

I truly appreciate the professional and compassionate care I received from Dr. Jonathan Karch, DDS and EDC/USA Dental Staff. Very reassuring -- making a very unexpected acute care appointment for a Sunday afternoon. Within one hour I was able to check in, receive x-rays, and professional DDS examination/treatment. Very efficient! read more

Best experience at a dentis i have ever had. I really appreciated his honesty and recommendation to treat my severe tooth pain. Staff was also amazing. read more

I went in on Sunday to reseat a crown in the front of my mouth. The dentist didn't arrive until 45 minutes after my appointment. The xray equipment had some issues, and the dental assistant was nice but seemed inexperienced and perhaps was being trained on the job. It took an hour for the dentist to come into the room, and then warned me the reseatment probably wouldn't last. However, I decided to go ahead when I found out the cost for recementing was $140 and insurance would pay half, and I had things I had to do in public before I could get it permanently fixed. I then received a bill that stated insurance had been billed $305 and I still owed $29.69. They also charged me $40 for the xray and $125 for an oral exam, so it feels like it was a bait and switch on the actual cost of recementing a crown. I did not feel like the office was run professionally in terms of service and information. I would not go back. read more