I was scheduled with a provider and called to see if there was a female provider that I could see instead, so that I felt more comfortable. I was advised there was not a female provider that I could see. When I mentioned scheduling elsewhere with a female provider, I was advised that I could no longer see the provider I was scheduled with at this clinic, and would need to pay $200 for canceling my appointment that they made me cancel because I was uncomfortable. The receptionists are very rude and unprofessional. Once you mention going somewhere other than to their clinic, they treat you terrible. I would advise going LITERALLY anywhere else. read more

I've been treating exceptionally well by all staff. Dr. Jennisch is great at working with MDD. I've been seeing him for well over 10 years. He's very kind & empathetic. I'd highly recommend their practice. read more

Office staff is ridiculously unprofessional. Sometimes downright aggressive. Go anywhere else if you want to be treated with respect and dignity by the administrative team. read more

I went through there and I had some issues with some smoking and some other things! Very nice and clean buildings and the Dr. professional. read more

I am beyond thankful for Cindy Teasdale and the rest of the IP crew. Dr. Teasdale didn't give up on me and finding the right meds. I understand that's her job, but there was just something special about her approach that made me KNOW she really cared about me, not just my money. Not to mention how flexible they are on payments. Will always recommend. Forever grateful. Thank you Cindy, if you see this. -Brianna Jobe read more

Dr.Robinson is the best psychiatrist I've ever had. He listens to me, is honest, and easy to talk to. I wish I could see him for regular therapy. If it wasn't for him, I would've given Iowa Psychiatry 0 stars. The people in the office are very rude and obviously don't know how to talk to mentally ill people. I called back to apologize for missing an appointment, which I did not have to do, and the woman I talked to was short with me, rude, and I could tell didn't believe my honest and valid excuse for missing my appointment. I know this isn't end all be all but with someone who struggles with anxiety, depression, and feeling guilty it does feel like a big deal, to me. read more

I've been going here for a year and my therapist was always at least 10 minutes late every time. Today he was 30 minutes late, we get to his office and figure out i don't need to be there. I just started a new med so I didn't need to be there. Absolutely unprofessional and will not be going back. read more

The service I have received here has been nothing but exceptional. My doctor is very attentive to my situation and has worked with me to find the best treatment possible. read more

I have recently had a really bad day interaction with this here business. They really know how to get rid of patients. I have been going to a doctor here for some time now, I believed that my appointment was 30 minutes after what it supposedly was, and they want to charge me a "no call no show fee" when I was obviously mistaken , before I can see my doctor again ever?? This institution does not care about its patients, just their pockets! Go elsewhere! The doctors really don't look into your problem that much, it seems like they almost want you out of the place when you are. Very average "doctors". The front desk is very unhelpful and very unfriendly, they seem like they hate their job. If you have actual mental issues, do not go here, they just want your insurance money! read more

Dr. Robison actually listens to you until you are finished, and then some. He discusses options with you. He tries different approaches to treatment until you and he find what works, both short and long run. He dosn't push prescriptions on you. He's a listener. read more

Dr. Robinson has been amazing during the several years I've visited with him. Having a high stress and emotionally challenging job has its drawbacks, but he always listens, remembers our prior discussions, and makes sure care is top priority. I highly recommend! read more

Dr Koele and her staff are outstanding!!!! The absolute best I've dealt with! read more

i was surprised to see this place has a one star rating. i definitely agree with other commenters saying that the customer service and the way the front desk treats clients is generally pretty bad (although at least one of the receptionists is very friendly and helpful), but Dr. Koele is an AMAZING psychiatrist. she's a great listener, she knows how to figure out what kind of treatment you need while still respecting what YOU want to do. and she's always been on time and ready to go for my appointments. as someone who's been to psychiatrists who treated me like shit and didn't listen to my requests, i think access to such a good doctor pretty much makes up for the subpar customer service. read more

I've been a patient of Dr. Jennisch since 2001. He is very personable, professional, and very, very knowledgeable! I Drive over 50 miles to see him and I will continue to do so. Before finding Dr. Jennisch I had seen other psychiatrists who were just absolute hacks who couldn't prescribe their way out of a wet paper sack. I feel like Dr. Jennisch and have developed a relationship. read more

I had been with this provider for a few months and had never missed an appointment. I had made an appointment over a month ago, and around the date of my appointment had issues with my electronic calendar. I ended up missing the appointment, because I did not receive the customary courtesy reminder phone call/voicemail (a staff person told me that I did, essentially calling me a liar). I requested that they remove the $90 fee for the missed appointment, as this was the first time it had happened. They refused and told me it is my responsibility to not miss an appointment. This was the final straw for me. There are plenty of other providers in Des Moines metro to choose from that are much higher quality. I have been with other providers that are timely, friendly, and customer service orientated. If you want your phone calls to be returned, do not come here. If you want friendly staff, do not come here. If you want excellent customer service, do not come here. read more